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In 2009, the Black Book Document Process Outsourcing Industry user survey investigates over 300 contracts held by eleven hundred DPO users. By 2009 survey close, the number of respondents increased over 18 Key Performance Indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 0-10 scale per KPI. Key findings ?? KEY FINDING: MOST IMPORTANT CUSTOMER SATISFACTION...More »
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Hosted Model Presents Attractive Benefits for Both Small-sized and Large Contact Centers This research service includes analysis of the hosted contact center services market in the Asia-Pacific region. ...
Hybridization and Integration with Legacy Systems are the Key Drivers for UCaaS Adoption This research study contains the analysis of Asia-Pacific UC as a service market for 2012. It examines the drivers ...
Insurance and Security Strongly Influence the Adoption of Security Systems This research service discusses the market trends, market drivers and restraints, and impact of the drivers and restraints. It ...
... Communication, on local or wide area networks typical usage range under 1km available anywhere there is network coverage using local area networks when available; switching to wide area networks ...
... Cluster transformation run a broad diversity of workloads hypervisor transformation 19 federate geo-distributed sites and providers hybrid cloud transformation re-define hardware / software ...
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