BPO services sector in the UK to 2013

BPO services sector in the UK to 2013

Introduction

This databook provides insights into the business process outsourcing (BPO) services sector in the UK.

Scope

*This databook provides comprehensive and up-to-date information on the revenue opportunities within the BPO services market in the UK

*The report also provides revenue breakdown for five BPO segments and 10 verticals from 2008 to 2013

Highlights

The BPO services sector in the UK was valued at $20,895.2m in 2008. Growing at a CAGR of 4.8% between 2008 and 2013, this sector will reach a value of $26,427.4m by the end of the period. The BPO services sector derives its revenues via five segments; CRM BPO, F&A BPO, HR outsourcing, procurement BPO and vertical-specific BPO.

Valued at $8,209.2m in 2008, CRM BPO was the largest segment within the BPO sector. This segment is expected to grow at a rate of 4.8% over the 200813 period to reach a value of $10,392.6m. Procurement BPO will be the fastest growing segment and is anticipated to record a CAGR of 6.2% between 2008 and 2013.

Reasons to Purchase

*Develop business strategies by analyzing the spending patterns among various industries in the BPO services sector in the UK

*Design effective marketing and sales strategies by identifying key and fast growth industries and BPO segments

*Make informed business decisions by understanding the overall spending trends in the various segments within the BPO services sector in the UK

TABLE OF CONTENTS
OVERVIEW 1
Catalyst 1
Summary 1
INTRODUCTION 5
Reasons to purchase 5
BPO SERVICES – OVERVIEW 8
BPO services sector in the UK, 2008–13 8
BPO SERVICES – SPENDING BY VERTICAL 10
Spending in energy and utilities vertical 10
Spending in financial services vertical 12
Spending in healthcare vertical 14
Spending in life sciences vertical 16
Spending in manufacturing vertical 18
Spending in media and entertainment vertical 20
Spending in public sector vertical 22
Spending in retail, wholesale and distribution vertical 24
Spending in telecommunications vertical 26
Spending in travel, transportation, logistics and hospitality vertical 28
APPENDIX 30
Further reading 30
How to contact experts in your industry 30
Disclaimer 30

LIST OF FIGURES
Figure 1: BPO services sector forecast, the UK, value by function ($m), 2008–13 8
Figure 2: Energy and utilities vertical, the UK, spending on BPO services ($m), 2008–13 10
Figure 3: Financial services vertical, the UK, spending on BPO services ($m), 2008–13 12
Figure 4: Healthcare vertical, the UK, spending on BPO services ($m), 2008–13 14
Figure 5: Life sciences vertical, the UK, spending on BPO services ($m), 2008–13 16
Figure 6: Manufacturing vertical, the UK, spending on BPO services ($m), 2008–13 18
Figure 7: Media and entertainment vertical, the UK, spending on BPO services ($m), 2008–13 20
Figure 8: Public sector vertical, the UK, spending on BPO services ($m), 2008–13 22
Figure 9: Retail, wholesale and distribution vertical, the UK, spending on BPO services ($m), 2008–13 24
Figure 10: Telecommunications vertical, the UK, spending on BPO services ($m), 2008–13 26
Figure 11: Travel, transportation, logistics and hospitality vertical, the UK, spending on BPO services ($m), 2008–13 28

LIST OF TABLES
Table 1: BPO services – function definitions 6
Table 2: Industry vertical definition 7
Table 3: BPO services sector forecast, the UK, value by function ($m), 2008–13 9
Table 4: Energy and utilities vertical, the UK, spending on BPO services ($m), 2008–13 11
Table 5: Financial services vertical, the UK, spending on BPO services ($m), 2008–13 13
Table 6: Healthcare vertical, the UK, spending on BPO services ($m), 2008–13 15
Table 7: Life sciences vertical, the UK, spending on BPO services ($m), 2008–13 17
Table 8: Manufacturing vertical, the UK, spending on BPO services ($m), 2008–13 19
Table 9: Media and entertainment vertical, the UK, spending on BPO services ($m), 2008–13 21
Table 10: Public sector vertical, the UK, spending on BPO services ($m), 2008–13 23
Table 11: Retail, wholesale and distribution vertical, the UK, spending on BPO services ($m), 2008–13 25
Table 12: Telecommunications vertical, the UK, spending on BPO services ($m), 2008–13 27
Table 13: Travel, transportation, logistics and hospitality vertical, the UK, spending on BPO services ($m), 2008–13 29