Introduction

In collaboration with analysts from The Telecoms, Healthcare and Consumer Industry s business units, in this brief Ovum's Government Technology team outlines the key changes in the government segment , explains which trends will have the biggest impact, and analyses the implications and opportunities of these developments for both governments and providers of technologies and services.

Scope

*This brief outlines operational issues and technology enablers that are expected to affect the government segment during 2010.

*The report covers developments in North America and Europe.

Highlights

Technology will play an increasingly critical role in enhancing government business processes, providing constituents with better access to public services and ensuring a more equitable and prosperous society.

For the past ten years government technology has been fuelled by increasing public spending, but the recent downturn has seen this trend come to an abrupt end. Next year, 2010, will be a crucial year, as governments attempt to implement policies to recover from the financial crisis, and will see the industry come under intense pressure.

Reasons to Purchase

*Understand the key operational trends to watch during 2010.

*Gain insight into the technologies that governments must either invest in or extract more value from in 2010.

Table Of Contents

Overview 2
CATALYST 2
SUMMARY 2
OVUM VIEW 3
analysis 4
BUSINESS TRENDS AND TECHNOLOGY ENABLERS 4
THE FINANCIAL DOWNTURN HAS IMPACTED GOVERNMENT BUDGETS 4
Under pressure to do even more with less, governments are turning to shared services 5
Governments are looking afresh at technology procurement 5
Cloud computing is a newly emerging option for cost cutting 6
Green IT has great potential for cutting costs in the long-term 6
AS THE WORLD BECOMES MORE INTERCONNECTED, GOVERNMENT NEEDS TO KEEP PACE 6
Governments are seeking to meet constituent demands for better services 7
Collaboration tools are being used to increase efficiency 7
National broadband strategies are being implemented for economic and social development 7
ADMINISTRATION CHANGES WILL TAKE POLICY IN NEW DIRECTIONS AND TECHNOLOGY HAS TO FOLLOW SUIT 8
Healthcare reform is a leading topic on the political agenda which will have an impact on IT 8
Education is also a priority for policymakers around the world 9
Cyber security remains a high priority for governments globally 9
ACTIONS 10
TECHNOLOGY RECOMMENDATIONS FOR GOVERNMENT AGENCIES 10
With efficiency as the name of the game, prepare to take out costs 10
Be ready for the cloud 10
Where possible, investments should be enterprise-wide 10
RECOMMENDATIONS FOR PROVIDERS OF TECHNOLOGIES AND SERVICES 11
Vendors must demonstrate a clear business case showing where value for money can be obtained 11
Align operations to maintain recurring revenue 11
Build capacity in areas where growth is expected, for example in healthcare 11
APPENDIX 12
DEFINITIONS 12
METHODOLOGY 12
FURTHER READING 12
LEAD AUTHORS 13
CONTRIBUTING AUTHORS 13
OVUM CONSULTING 13
DISCLAIMER 13

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