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Contact Centres Market Report 2015

  • February 2015
  • -
  • Key Note Publications Ltd

Summary

Table of Contents

The past few years have seen the UK contact centres market continue to strengthen in the wake of the recession and weakened economic environment, with total market turnover rising by an unprecedented 11% in 2013 alone, according to data compiled by National Statistics. A combination of factors have served to drive this stronger than expected market growth, including the continued emergence of the UK as a service-led economy, an ongoing trend towards re-shoring contact centre operations back in the UK, and the centralisation of the contact centre as a key element within customer service-led corporate strategies.

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