Global Internet Protocol Private Branch Exchange (IP PBX) Industry

• Publication date: February 2010

This report analyzes the Global markets for Internet Protocol Private Branch Exchange (IP PBX) in US$ Million by the following segments: Pure IP PBX, and Hybrid PBX. The report provides separate comprehensive analytics for North America, Japan, Europe, Asia Pacific, and Rest of World. Annual forecasts are provided for the period 2006 through 2015. The report profiles 73 companies including many key and niche players worldwide such as 3Com Corpo...

This report analyzes the Global markets for Internet Protocol Private Branch Exchange (IP PBX) in US$ Million by the following segments: Pure IP PBX, and Hybrid PBX. The report provides separate comprehensive analytics for North America, Japan, Europe, Asia Pacific, and Rest of World. Annual forecasts are provided for the period 2006 through 2015. The report profiles 73 companies including many key and niche players worldwide such as 3Com Corporation, Aastra Technologies Ltd., Alcatel-Lucent SA, AltiGen Communications Inc., Avaya Inc., Cisco Systems Inc., Mitel Networks Corporation, NEC Corporation, Nortel Networks Corporation, Polycom Inc., and Shoretel Inc. Market data and analytics are derived from primary and secondary research. Company profiles are mostly extracted from URL research and reported select online sources.

Computer Peripheral Industry

INTERNET PROTOCOL PRIVATE BRANCH EXCHANGE (IP PBX) MCP-1869
A GLOBAL STRATEGIC BUSINESS REPORT


CONTENTS


I. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS

Study Reliability and Reporting Limitations I-1
Disclaimers I-2
Data Interpretation & Reporting Level I-3
Quantitative Techniques & Analytics I-3
Product Definitions and Scope of Study I-3
1. Pure IP PBX I-3
2. Hybrid PBX I-4


II. EXECUTIVE SUMMARY

1. INDUSTRY OVERVIEW II-1
A Prelude II-1
How Real Are the IP- PBX Benefits to Customers? II-1
Key Growth Drivers for IP PBX Systems II-2
IP Telephony to Supersede Conventional PBX Technology II-2
SMB Sector Intensifies the IP PBX Adoption Curve II-2
Competitive Landscape II-3
Key Statistics: II-3
Table 1: Global IP-PBX Market: Percentage Share Breakdown by
Spending on Technology for Q1 2007 & Q1 2008 (includes
corresponding Graph/Chart) II-3

Table 2: Global IP-PBX Market: Percentage Share Breakdown of
Revenues by Key Players for Q1 2007 & Q1 2008 (includes
corresponding Graph/Chart) II-4

Table 3: Global IP Telephony Market: Percentage Share
Breakdown of Revenues by Key Players for Q1 2008 (includes
corresponding Graph/Chart) II-4

Table 4: Global IP-PBX Market (H1 2006): Percentage Share
Breakdown of Revenues for Key Players (includes corresponding
Graph/Chart) II-5
Key Players in Large-Enterprise IP Telephony System Market II-5
Current Market Conditions II-6
PBX/IP PBX Sales Nosedive in Q1 2009 II-6
Table 5: Global Corded PBX/IP PBX Market: Breakdown of
Volume Shipments by Technology for Q1 2008 & Q1 2009 (in
Thousand Units) II-6
Impact of Recession on IP Telephony Market II-6
Table 6: Global Carrier IP Telephony Market: Percentage
Share Breakdown by Spending on Technology for Q1 2007 & Q1
2008 (includes corresponding Graph/Chart) II-7
Credible Business Case Will Be Key for Migration to IP PBX II-7
Impacts of Recession on VoIP Market II-8
Market Trends & Issues II-8
Vendors Opt for IP-Enabled/ IP-Centric PBX Solutions in
Current Market Scenario II-8
Rising Preference of Advanced Hosted IP Telephony Services
Over Premise-based Infrastructure II-8
Replacement Purchases to Catalyze Growth in IP PBX Equipment
Market II-9
Enterprises Increase Focus on Productivity Benefits II-9
Falling Systems Price: A Key Marketing Tool to Accelerate
Migration II-9
Key Challenges to Market II-10
High Cost of Ownership May Dissuade Small and Medium
Enterprises II-10
Competition from Alternative Technologies II-10
How Big is the Threat of Open Source Telephony? II-10
IP Media Phone - The Future II-10
Rising Focus On Unified Communications II-11
Technical Challenges II-11
Issues With IP-PBX Voice Connectivity II-11
Issues with Transmitting IP PBX Voice Traffic Through Data
Network II-12
Protocols II-12
Network Security and Related Policy II-13

2. REGIONAL PERSPECTIVE II-14
United States II-14
Market Overview II-14
Competition Scenario II-14
Rising Demand for Managed and Hosted IP Telephony Services II-14
Business Factors Fuel IP Telephony Growth II-15
Enterprise Telephony Equipment Service Industry II-15
Growth Drivers II-15
American Businesses Incompetent in Securing VoIP II-16
Key Statistics: II-16
Table 7: Installed Base of PBX in the United States:
Breakdown of Traditional and IP/Converged PBX by Number of
Lines (In Millions) (includes corresponding Graph/Chart) II-16

Table 8: Installed Base of Hosted Services in the United
States: Breakdown of IP-Centrex and Hosted IP by Number of
Lines (In Millions) (includes corresponding Graph/Chart) II-17

Table 9: North America IP Telephony Market (2007):
Percentage Share Breakdown of Value Sales by Key Players
(includes corresponding Graph/Chart) II-17

Table 10: North America IP PBX/Converged Systems Market
(2007): Percentage Share Breakdown of Value Sales by Key
Players (includes corresponding Graph/Chart) II-18
Japan II-18
Key Statistics: II-18
Table 11: IP-PBX Market in Japan (2006): Percentage Share
Breakdown of Revenues by Key Player (includes corresponding
Graph/Chart) II-18

Table 12: Enterprise Telephony Market in Japan (2006):
Percentage Share Breakdown of Revenues by Product Segment
(includes corresponding Graph/Chart) II-19

Table 13: IP-PBX Market in Japan (2004): Percentage Share
Breakdown of Revenues by Technology (includes corresponding
Graph/Chart) II-19
Europe II-20
Market Overview II-20
Market Trends II-20
Key Challenges II-20
Competitive Landscape II-20
European Native IP PBX II-21
Competitive Landscape II-21
Key Statistics: II-22
Table 14: European Native IP PBX System Market: Annual
System Shipments In Thousand Units for the Years 2006,2009 &
2012 (includes corresponding Graph/Chart) II-22

Table 15: European Native IP PBX Market: Annual Line
Shipments in Million Units for the Years 2006, 2009 & 2012
(includes corresponding Graph/Chart) II-22

Table 16: European Native IP PBX Market (2006): Percentage
Share Breakdown of Volume and Value Sales by Key Players
(includes corresponding Graph/Chart) II-23
United Kingdom II-23
Table 17: UK Corded PBX/IP PBX Market: Breakdown of Volume
Shipments by Technology for Q1 2008 & Q1 2009 (in Thousand
Units) II-24

Table 18: UK PBX Market (Q1 2009): Percentage Share
Breakdown of Volume Shipments by Key Player (includes
corresponding Graph/Chart) II-24

Table 19: UK IP Extensions Market (Q1 2009): Percentage
Share Breakdown of Volume Shipments by Key Player (includes
corresponding Graph/Chart) II-24
Asia-Pacific II-24
Market Overview II-24
Key Market Drivers II-25
Key Market Restraints II-25
Competitive Landscape II-25
Key Statistics: II-25
Table 20: ASEAN IP-PBX Market (2007): Percentage Share
Breakdown of Value Sales by Key Players (includes
corresponding Graph/Chart) II-25

Table 21: Enterprise Telephony Market in Asia-Pacific:
Percentage Share Breakdown of Revenues by Product Segment
for the years 2004, 2006 & 2009 (includes corresponding
Graph/Chart) II-26

Table 22: IP-PBX Market in Asia-Pacific (2004): Percentage
Share Breakdown of Revenues by Key Players (includes
corresponding Graph/Chart) II-26
Australia II-27
Market Overview II-27
Key Challenges II-27
Key Statistics: II-27
Table 23: Enterprise Telephony Market in Australia (2006):
Percentage Share Breakdown of Revenues by Product Segment
(includes corresponding Graph/Chart) II-27

Table 24: IP-PBX Voice Equipment Market in Australia
(2004): Percentage Share Breakdown of Revenues by Key
Players (includes corresponding Graph/Chart) II-28

Table 25: IP-PBX Market in Australia (2004): Percentage
Share Breakdown of Revenues by Technology (includes
corresponding Graph/Chart) II-28
China II-29
Market Overview II-29
China Leads VoIP PBXs Equipment Production II-29
Key Statistics: II-29
Table 26: Enterprise Telephony Market in China (2006):
Percentage Share Breakdown of Revenues by Product Segment
(includes corresponding Graph/Chart) II-29

Table 27: IP-PBX Market in China (2004): Percentage Share
Breakdown of Revenues by Technology (includes corresponding
Graph/Chart) II-30

Table 28: IP-PBX Market in China (2004): Percentage Share
Breakdown of Revenues by Key Player (includes corresponding
Graph/Chart) II-30
India II-31
Market Overview II-31
Key Statistics: II-31
Table 29: Enterprise Telephony Market in India (2006):
Percentage Share Breakdown of Revenues by Product Segment
(includes corresponding Graph/Chart) II-31

Table 30: IP-PBX Market in India (2004): Percentage Share
Breakdown of Revenues by Technology (includes
corresponding Graph/Chart) II-32

Table 31: IP-PBX Market in India (2004): Percentage Share
Breakdown of Revenues by Key Player (includes corresponding
Graph/Chart) II-32
Korea II-33
Market Overview II-33
Growth Drivers II-33
Competitive Landscape II-33
Key Statistics: II-33
Table 32: Enterprise Telephony Market in South Korea
(2006): Percentage Share Breakdown of Revenues by Product
Segment (includes corresponding Graph/Chart) II-33

Table 33: IP-PBX Market in South Korea (2004): Percentage
Share Breakdown of Revenues by Technology (includes
corresponding Graph/Chart) II-34

Table 34: IP-PBX Market in South Korea (2004): Percentage
Share Breakdown of Revenues by Key Player (includes
corresponding Graph/Chart) II-34
Taiwan II-35
Market Overview II-35
Thailand II-35
Market Overview II-35
Market Restraints II-36
Key Statistics: II-36
Table 35: Enterprise Telephony Market in Thailand (2008):
Percentage Share Breakdown of Revenues by Product Segment
(includes corresponding Graph/Chart) II-36
Other Asian Markets: II-36
Hong Kong II-36
Key Statistics: II-36
Table 36: Enterprise Telephony Market in Hong Kong (2006):
Percentage Share Breakdown of Revenues by Product Segment
(includes corresponding Graph/Chart) II-36

Table 37: IP-PBX Market in Hong Kong (2004): Percentage
Share Breakdown of Revenues by Technology (includes
corresponding Graph/Chart) II-37

Table 38: IP-PBX Market in Hong Kong (2004): Percentage
Share Breakdown of Revenues by Key Player (includes
corresponding Graph/Chart) II-37
Indonesia II-38
Table 39: Enterprise Telephony Market in Indonesia (2006):
Percentage Share Breakdown of Revenues by Product Segment
(includes corresponding Graph/Chart) II-38

Table 40: IP-PBX Market in Indonesia (2004): Percentage
Share Breakdown of Revenues by Technology (includes
corresponding Graph/Chart) II-38

Table 41: IP-PBX Market in Indonesia (2004): Percentage
Share Breakdown of Revenues by Key Player (includes
corresponding Graph/Chart) II-39
Malaysia II-39
Table 42: Enterprise Telephony Market in Malaysia (2006):
Percentage Share Breakdown of Revenues by Product Segment
(includes corresponding Graph/Chart) II-39

Table 43: IP-PBX Market in Malaysia (2004): Percentage
Share Breakdown of Revenues by Technology (includes
corresponding Graph/Chart) II-40

Table 44: IP-PBX Market in Malaysia (2004): Percentage
Share Breakdown of Revenues by Key Player (includes
corresponding Graph/Chart) II-40
New Zealand II-41
Table 45: Enterprise Telephony Market in New Zealand
(2006): Percentage Share Breakdown of Revenues by Product
Segment (includes corresponding Graph/Chart) II-41

Table 46: IP-PBX Market in New Zealand (2004): Percentage
Share Breakdown of Revenues by Technology (includes
corresponding Graph/Chart) II-41

Table 47: IP-PBX Market in New Zealand (2004): Percentage
Share Breakdown of Revenues by Key Player (includes
corresponding Graph/Chart) II-42
Vietnam II-42
Table 48: Enterprise Telephony Market in Vietnam (2006):
Percentage Share Breakdown of Revenues by Product Segment
(includes corresponding Graph/Chart) II-42

Table 49: IP-PBX Market in Vietnam (2004): Percentage Share
Breakdown of Revenues by Technology II-42

Table 50: IP-PBX Market in Vietnam (2004): Percentage Share
Breakdown of Revenues by Key Player (includes corresponding
Graph/Chart) II-43
Latin America II-43
Market Overview II-43
SMEs offer Excellent Growth Potential II-43
Competitive Landscape: II-44
Key Statistics: II-44
Table 51: Latin American IP Telephony Solutions Market
(2005): Percentage Share Breakdown by Key players (includes
corresponding Graph/Chart) II-44

Table 52: Latin American IP Telephony Solutions Market:
Annual IP-Enabled Lines for the years 2005, 2007 & 2011 (in
Thousand Units) (includes corresponding Graph/Chart) II-44
Chile II-45
Africa II-45
Market Overview II-45
Market Challenges II-46
Cost Perceptions II-46
Skills Shortage II-46
Limited Bandwidth II-46
Heavy Investments in Traditional PBX Systems II-46
The Increasing Threat of Alternative Technologies II-46
Market Drivers II-47
Increased Efficiency and Productivity of IP PBX II-47
Improvements in Telecommunications Infrastructure II-47
Privatization of Telecommunications Sector II-47
Market Restraints II-47
Regulatory Overview II-47
Key Statistics: II-48
Table 53: South African IP PBX Market (2007): Percentage
Share Breakdown of Revenues by Key Players - Siemens,
Nortel, Cisco, Avaya, Ericsson, Alcatel-Lucent, Mitel and
Others (includes corresponding Graph/Chart) II-48

3. PRODUCT OVERVIEW II-49
Enterprise Telephony II-49
Internet Protocol (IP) II-49
Enterprise VOIP Equipment II-49
IP Telephony (IPT) II-49
IP-PBX II-50
Advantages and Challenges of Adopting IP PBX Systems II-50
Advantages II-50
Challenges in Adopting II-51
Product Classification II-51
Client-Server or Pure IP PBX II-51
Converged/Hybrid PBX II-51
Hosted Vs Premise Based IP Communication Solutions II-52
End-User Analysis II-52
Demand Analysis II-52

4. PRODUCT INNOVATIONS/INTRODUCTIONS II-54
Access Introduces NetFront IP Connect II-54
Xorcom Plans the Introduction of Asterisk-Based IP PBX Solutions II-54
Voipswitch Launches its Latest IP-PBX Product II-54
TeleSoft Launches TsCONNECT for VoIP to PSTN Gateway Conversion II-55
InTechnology Introduces New SIP Trunking Service II-55
Vertical Upgrades SBX IP 320 Telephony Solution with New
Features II-55
Mitel Unveils Mitel 3000 Communications System for Small
Businesses in Australia II-56
Vertical Communications Introduces Wave IP 500 II-56
Broadcom Launches New Design Platform for IP Communications II-57
Trisys Introduces Replay VoIP II-58
GIPS Releases New Software Development Kits II-58
Panasonic Launches IP-PBX Products in India II-58
Panasonic Introduces IP-Based Office Communication Systems II-58
Adtran Releases NetVanta 7060 IP PBX II-58
Teleprime Unveils Three New Offerings in IP Telephony Arena II-59
Drishti Announces IP-PBX Office Phone System II-59
Zultys Launches New ‘ONE IP-PBX Packaged System’ II-60
Brekeke Releases Hosted PBX Platform with Multi-Tenant
Architecture II-60
Brekeke Announces Multi-Tenant Architecture- Enabled Hosted
IP-PBX Platform II-60
AltiGen Unveils ‘MAX2000 VoIP Phone System’ II-61
ADTRAN Introduces NetVanta 7060 Modular IP PBX II-61
Panasonic Launches IP-based Office Communication Systems II-62
Mitel® Unveils Mitel Applications Suite 1.1, Advanced IP
Telephony and Unified Communications Solutions for SMBs II-62
Aastra Technologies Launches Aastra 2380iP, IP Softphone for
SMBs II-62
University Northern Colorado Launching VoIP Phone System into
Residence Halls II-62
TelstraClear to Launch VoIP Services for SMEs II-62
Toshiba Introduces New Strata CIX1200, IP PBX for Medium-to-
Large Businesses II-63
Applied Voice & Speech Introduces CallXpress® 7.91 Unified
Communications System II-63
Alcatel-Lucent Offers OmniPCX Office Lite Solution for
Businesses in Indonesia II-64
Verizon Expands VoIP Portfolio with New SIP Gateway Outbound
Service II-64
COLT Adds COLT VoIP Access to its Converged IP Service Portfolio II-64
COLT Launches VoIP Access Service for Resellers II-65
Epygi Launches Quadro4Li IP PBX II-65
Panasonic Launches KX-TDE Series of IP-PBX Products for
Indian Market II-66
Phybridge Introduces UniPhyer, an Innovative IP Telephony
Product II-66
Vertical Launches SBX IP 320, a Converged IP Telephony System II-66
FacetCorp Introduces New FacetPhone Version.5 II-67
Brekeke Launches New Version of Hosted IP/PBX Platform II-67
Fifth Media to Showcase New 3G IP PBX II-68
Zultys Launches ONE Pre-Packed IP/PBX Systems II-68
Jazinga Introduces New IP/PBX Telephone Appliance II-68

5. RECENT INDUSTRY ACTIVITY II-69
Tech Data to Distribute Fonality’s Open Source Solutions II-69
Telekom Malaysia Partners with Verizon II-69
Alcatel-Lucent Bags Contract for Delta Telecom IP Network
Expansion II-69
Alestra to Acquire Subsidiary of Alianza II-70
Open Systems Enters into Alliance with FacetCorp II-70
SoTel Systems Inks Distribution Partnership with 3CX II-70
3CX Enters Into Strategic Alliance with Voxitas II-71
Rock-Soft Enters Into Partnership with Digital Techniques II-71
Sangoma® Technologies to Take Over Paraxip Technologies II-71
Nortel Acquires Pingtel II-72
Fluke Networks Takes Over IP Rights for NetAlly from Viola
Networks II-72
IPtimize Acquires the Broadband Access and Hosted VoIP
Business from American Fiber Systems II-72
TouchStar Completes FacetCorp Acquisition II-73
Aastra Technologies Acquires Enterprise Communication
Business from Ericsson II-73
Bytes Completes Acquisition of Intelleca II-73
Covista Communications Acquires GT3 Holdings and ClearEnd II-73
XeloQ Inks Partnership with Pbxnsip II-74
Dell Partners With Fonality to Offer VoIP for Small
Enterprise Segment II-74
VoIPshield Inks Channel Partnership with TI Safe II-74
pbxnsip Signs Distribution Agreement with Achab II-75
Sangoma Technologies Enters Into Technology Partnership with 3CX II-75
3CX Enters into Distribution Agreement with 888VoIPStore.com II-75
Tpad, Nimbuzz Ink Mobile VoIP Deal II-75
Mobile Technika Enters Into Agreement with Saloob II-76
Sintel Enters into an Agreement with 3CX II-76
Microserv Inks Partnership Agreement with Mitel II-76
Intelliverse Signs Partnership Deal with New Edge Networks II-77
Cordia LT Communications Plans to Launch IP Services in India II-77
AltiGen Communications, Boport Tele-Communication Ink Agreement II-77
AT&T Bags County of Los Angeles Telecommunications Contract II-78
Platinum Equity Acquires Covad Communications Group, Inc II-78
Estech Systems Announces Strategic Agreement with NextGen II-79
Aastra Selects AudioCodes’ Gateway to Deliver Unified
Communications Solutions II-79
Brookside Acquires Standard Tel Networks II-79
VoIPon to Distribute 3CX IP PBX in the UK II-80
New Voice to Secure MobileMax Software Licenses from TASE II-80
3CX Collaborates with snom to Deliver New IP PBX Solution II-80
Covista Announces Acquisitions of ClearEnd and GT3Holdings II-80

6. FOCUS ON SELECT PLAYERS II-81
3Com Corporation (USA) II-81
Aastra Technologies Ltd. (Canada) II-81
Alcatel-Lucent SA (France) II-81
AltiGen Communications Inc (USA) II-82
Avaya Inc (USA) II-82
Cisco Systems Inc (USA) II-82
Mitel Networks Corporation (Canada) II-83
NEC Corporation (Japan) II-83
Nortel Networks Corporation (Canada) II-83
Polycom Inc (USA) II-84
Shoretel Inc (USA) II-84
Siemens AG (Germany) II-84
Toshiba Corporation (Japan) II-85
Verizon Business (USA) II-85
Vertical Communications Inc (USA) II-85

7. GLOBAL MARKET PERSPECTIVE II-86
Table 54: Global Recent Past, Current & Future Analysis for IP
PBX by Geographic Region/Country - North America, Japan,
Europe, Asia Pacific, and Rest of World Markets Independently
Analyzed with Annual Sales Figures in US$ Million for Years
2006 through 2015 (includes corresponding Graph/Chart) II-86

Table 55: Global Recent Past, Current & Future Analysis for IP
PBX by Product Segment - Pure IP PBX, and Hybrid PBX Markets
Independently Analyzed with Annual Sales Figures in US$
Million for Years 2006 through 2015 (includes corresponding
Graph/Chart) II-87

Table 56: Global 10-Year Perspective for IP PBX by Geographic
Region- Percentage Breakdown of Dollar Sales for North
America, Japan, Europe, Asia Pacific, and Rest of World
Markets for Years 2006, 2009 & 2015 (includes corresponding
Graph/Chart) II-88

Table 57: Global 10-Year Perspective for IP PBX by Geographic
Region- Percentage Breakdown of Dollar Sales for Pure IP PBX,
and Hybrid PBX Markets for Years 2006, 2009 & 2015 II-88


III. COMPETITIVE LANDSCAPE

Total Companies Profiled: 59 (including Divisions/Subsidiaries - 61)

------------------------------------------
Region/Country Players
------------------------------------------
The United States 29
Canada 3
Japan 7
Europe 6
France 1
Germany 3
Rest of Europe 2
Asia-Pacific (Excluding Japan) 14
Latin America 1
Middle-East 1
------------------------------------------