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EMEA Hosted Contact Centre Market

  • October 2013
  • -
  • Frost & Sullivan

Robust Growth Despite Challenging Economic Conditions

This market analysis research provides market sizing and forecasts for hosted contact centre services in the Europe, Middle East and Africa (EMEA) region. Hosted solutions include public cloud services and dedicated hosted solutions. The segments covered are: hosted IVR, hosted ACD, hosted customer chat, hosted outbound contact, and hosted agent performance optimization (APO) applications. The study also provides forecasts by service segment, and region, in EMEA.


Please note : This report is delivered as an Excel spreadsheet.

Table Of Contents

EMEA Hosted Contact Centre Market
Table Of Contents

1. Market Definitions
2. Drivers and Restraints
3. Forecast by Service Segment
4. Forecast by Region
5. Key Takeaways

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