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EMEA Hosted Contact Centre Market

  • October 2013
  • -
  • Frost & Sullivan

Summary

Table of Contents

Robust Growth Despite Challenging Economic Conditions

This market analysis research provides market sizing and forecasts for hosted contact centre services in the Europe, Middle East and Africa (EMEA) region. Hosted solutions include public cloud services and dedicated hosted solutions. The segments covered are: hosted IVR, hosted ACD, hosted customer chat, hosted outbound contact, and hosted agent performance optimization (APO) applications. The study also provides forecasts by service segment, and region, in EMEA.


Please note : This report is delivered as an Excel spreadsheet.

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