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ICT services for SMEs worldwide: forecasts and analysis 2014–2019

  • September 2014
  • -
  • Analysys Mason
  • -
  • 50 pages

Summary

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Operators in developed markets need to prioritise enterprise customer retention as competition for SME business intensifies, and consider new revenue streams such as upgrading customers to next-generation fixed or mobile networks, and offering value-added services.
Small and medium-sized enterprise (SME)Information and communications technology (ICT) services market revenue for small and medium-sized enterprises (SMEs) will increase from USD215.6 billion in 2014 to USD242.6 billion in 2019. SMEs are a significant opportunity for operators, because there are many of them – more than 222 million SMEs worldwide employ 1.49 billion people in 2014. However, many players are competing for this business.

This report provides:
average revenue per user (ARPU), revenue and connections for:
16 ICT services, in four categories (mobile voice and data, fixed voice, fixed broadband, cloud services)
micro, small and medium-sized enteprises
eight geographical regions
eight countries
revenue per SME
analysis of the SME market in the eight countries, and worldwide.
DATA COVERAGE

Mobile voice and data
Voice
Messaging
Handset data
Broadband

Fixed voice
PSTN
ISDN
VoIP/VoBB

Fixed broadband
xDSL
Dial-up
Cable modem
Ethernet
Leased line
Cloud services
Mobile device management
Unified communications
Remote desktop
Cloud storage and back-up
GEOGRAPHICAL COVERAGE

Data is provided for the following eight regions.
Central and Eastern Europe (CEE)
Developed Asia–Pacific (DVAP)
Emerging Asia–Pacific (EMAP)
Latin America (LATAM)
Middle East and North Africa (MENA)
North America (NA)
Sub-Saharan Africa (SSA)
Western Europe (WE)

Data is also provided for the following eight countries.
France
Germany
Italy
Spain
Sweden
Turkey
UK
USA

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