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This report provides detailed 2012 market share data on seven segments in the worldwide telecoms software professional services (TSPS market: business consulting, design consulting, systems integration, product-related services, custom development, outsourced operations and hosted managed services. It also identifies key market trends and provides profiles of major suppliers.

COTS adoption, price erosion, in-house development and the steady state of ongoing, long-term services contracts slowed growth in 2012

The telecoms software professional services (TSPS) market is fragmented. The top-six suppliers (unchanged since 2011) accounted for 37.8% of the USD52.27 billion market in 2012.

Communications service providers’ (CSPs’) efforts to reduce costs using traditional TSPS business models (commodity network operations, maintenance and management, and OSS/BSS transformation) were the primary drivers of spending.

CSPs started to innovate with analytics, m-payments, m-heath, and customer experience management (CEM), and network virtualisation emerged in 2012, but this did not impact revenue.

Mergers between network equipment manufacturers (NEMs) and independent software vendors (ISVs) impacted the market sub-segments, but not the overall market.

Global and regional consulting and systems integrators (CSIs) continued to focus on application development management (ADM), transformation and business process outsourcing (BPO), enabling them to marginally increase revenue, while systems integration (SI) suffered price erosion as a result of SIs based in India.

Vendors (NEMs, ISVs and IT suppliers) benefited from product-related services because CSPs used more commercial off-the-shelf solutions (COTS) than SI in transformation projects.

NA had the highest growth, while growth in EMEA was flat; these two regions accounted for 69% of the TSPS market

In NA, systems transformation projects to support new mobile and fixed broadband network roll-outs and improved CEM drove most of the spend, giving software providers (ISVs and NEMs) the highest TSPS revenue in the region.

NA CSPs also began silo investments on digital economy services such as cloud and M2M services in various verticals.

AT&T, Sprint and T-Mobile USA continued commercial LTE roll-outs to compete with Verizon Wireless. This contributed to TSPS spend but did not increase spend – in steady state.

The economic instability in Europe led to flat revenue growth as cost reduction remained the primary aim. CSPs in the Middle East and Africa invested in turnkey LTE deployments, upgrades to submarine networks, and next-generation access networks using GPON, FTTx and VDSL2. NEMs therefore had the largest TSPS revenue market share in EMEA.

Opportunities in EMEA have been uncertain for most suppliers except Huawei. Ericsson regained its leadership position and Atos moved up one place, thanks to instability in Alcatel-Lucent and NSN. Accenture entered the top six, displacing IBM.

In NA, IBM was also overtaken by Ericsson as Ericsson built on its success in the region. The other top-four supplier positions were unchanged. New and non-telecoms suppliers are entering the ‘Other’ category in the NA TSPS market as CSPs explore new digital services.

Table Of Contents

Telecoms software professional services: worldwide market shares 2012
Contents

8.Executive summary
9.COTS adoption, price erosion, in-house development and the steady state of ongoing, long-term services contracts slowed growth in 2012
10.When the USD10.81 billion product-related services revenue is excluded, CSIs gained significant ground against vendors - more than in 2011
11.EMEA continued to have the largest TSPS market share, but its growth was flat in 2012, while NA had the highest growth at 6%
12.Traditional TSPS models persisted, but signs of innovation for new digital services and business opportunities were noted in the TSPS market in 2012
13.TSPS market summary by sub-segment [1]
14.TSPS market summary by sub-segment [2]

15.Recommendations
16.Recommendations for CSPs
17.Recommendations for all types of supplier
18.Recommendations for NEMs, ISVs and IT suppliers
19.Recommendations for global and regional CSIs

20.Market definition
21.Telecoms software professional services market segmentation
22.Infrastructure solution categories
23.Telecoms software professional services sub-segment definitions [1]
24.Telecoms software professional services sub-segment definitions [2]
25.Telecoms software professional services sub-segment definitions [3]
26.Telecoms software professional services sub-segment definitions [4]
27.Definitions of telecoms software professional service supplier types

28.Business environment
29.CSPs again focused on reducing costs and staying competitive, but some signs of innovation were noted in the TSPS market in 2012
30.NA had the highest growth, while growth in EMEA was flat; these two regions accounted for 69% of the TSPS market
31.Growth in APAC slowed as major infrastructure projects reached steady state, while spending in LATAM declined

32.Market shares
33.NEMs' TSPS market shares in 2012
34.Global CSIs' TSPS market shares in 2012
35.ISVs' TSPS market shares in 2012
36.IT suppliers' TSPS market shares in 2012
37.Regional CSIs' TSPS market shares in 2012
38.Business consulting revenue growth returned, indicating signs of innovation, alongside technology roll-outs and operations improvements
39.Network virtualisation disrupted the design consulting market, favouring NEMs
40.Product-related services continued to grow, with large ISVs and NEMs dominating the sub-segment, as CSPs favoured COTS
41.The systems integration market faced price erosion and revenue shifts to COTS and custom development
42.Custom development attracted high spending in emerging areas such as CEM, M2M, SQM and legacy transformation, which lack COTS
43.Outsourced operations grew marginally to become the largest TSPS sub-segment, with some signs of innovation targeting CEM metrics
44.Analytics, cloud computing and IoT/M2M drive growth in the hosted managed services market

45.Vendor analysis
46.Accenture
47.Alcatel-Lucent
48.Amdocs
49.AsiaInfo-Linkage
50.Atos
51.Capgemini
52.CGI Group
53.Cognizant
54.Convergys
55.CSG International
56.Dimension Data (a subsidiary of NTT Group)
57.EMC
58.Ericsson
59.Hewlett-Packard
60.Huawei
61.IBM
62.Infosys
63.NEC/NetCracker Technology
64.Neustar
65.Nokia Solutions and Networks (NSN)
66.Oracle
67.SAP
68.Tata Consultancy Services (TCS)
69.Tech Mahindra
70.Teradata
71.Tieto
72.Wipro
73.Vendor analysis summary [1]
74.Vendor analysis summary [2]
75.Vendor analysis summary [3]

76.Mergers and acquisitions
77.Mergers and acquisitions [1]
78.Mergers and acquisitions [2]

79.Appendix: Supplementary data
80.Telecoms software professional services breakdown by region and supplier type
81.Telecoms software professional services breakdown by vendor type and sub-segment
82.Telecoms software professional services breakdown by CSI type and sub-segment
83.Telecoms software professional services revenue breakdown by supplier type and sub-segment

84.About the authors and Analysys Mason
85.About the authors
86.About Analysys Mason
87.Research from Analysys Mason
88.Consulting from Analysys Mason



List of figures

Figure 1: TSPS market shares by supplier type, worldwide, 2012
Figure 2: TSPS market shares by supplier, worldwide, 2012
Figure 3: TSPS market shares excluding product-related services revenue by supplier type, worldwide, 2012
Figure 4: TSPS market shares excluding product-related services revenue by supplier, worldwide, 2012
Figure 5: TSPS revenue by region, worldwide, 2012
Figure 6: Telecoms software market segments
Figure 7: Infrastructure solution categories
Figure 8a-d: Definitions of telecoms software professional services and its sub-segments
Figure 9: Definitions of telecoms software professional service supplier types
Figure 10: TSPS market shares by supplier, EMEA, 2012
Figure 11: TSPS market shares by supplier, NA, 2012
Figure 12: TSPS market shares by supplier, APAC, 2012
Figure 13: TSPS market shares by supplier, LATAM, 2012
Figure 14: NEMs' TSPS revenue by supplier, worldwide, 2012
Figure 15: Global CSIs' TSPS revenue by supplier, worldwide, 2012
Figure 16: ISVs' TSPS revenue by supplier, worldwide, 2012
Figure 17: IT suppliers' TSPS revenue by supplier, worldwide, 2012
Figure 18: Regional CSIs' TSPS revenue by supplier, worldwide, 2012
Figure 19: Business consulting revenue by supplier type, worldwide, 2012
Figure 20: Business consulting revenue by supplier, worldwide, 2012
Figure 21: Design consulting revenue by supplier type, worldwide, 2012
Figure 22: Design consulting revenue by supplier, worldwide, 2012
Figure 23: Product-related services revenue by supplier type, worldwide, 2012
Figure 24: Product-related services revenue by supplier, worldwide, 2012
Figure 25: Systems integration revenue by supplier type, worldwide, 2012
Figure 26: Systems integration revenue by supplier, worldwide, 2012
Figure 27: Custom development revenue by supplier type, worldwide, 2012
Figure 28: Custom development revenue by supplier, worldwide, 2012
Figure 29: Outsourced operations revenue by supplier type, worldwide, 2012
Figure 30: Outsourced operations revenue by supplier, worldwide, 2012
Figure 31: Hosted managed services revenue by supplier type, worldwide, 2012
Figure 32: Hosted managed services revenue by supplier, worldwide, 2012
Figure 33: Accenture's TSPS revenue by sub-segment, worldwide, 2012
Figure 34: Accenture's TSPS revenue by region, worldwide, 2012
Figure 35: Alcatel-Lucent's TSPS revenue by sub-segment, worldwide, 2012
Figure 36: Alcatel-Lucent's TSPS revenue by region, worldwide, 2012
Figure 37: Amdocs' TSPS revenue by sub-segment, worldwide, 2012
Figure 38: Amdocs' TSPS revenue by region, worldwide, 2012
Figure 39: AsiaInfo-Linkage's TSPS revenue by sub-segment, worldwide, 2012
Figure 40: AsiaInfo-Linkage's TSPS revenue by region, worldwide, 2012
Figure 41: Atos' TSPS revenue by sub-segment, worldwide, 2012
Figure 42: Atos' TSPS revenue by region, worldwide, 2012
Figure 43: Capgemini's TSPS revenue by sub-segment, worldwide, 2012
Figure 44: Capgemini's TSPS revenue by region, worldwide, 2012
Figure 45: CGI Group's TSPS revenue by sub-segment, worldwide, 2012
Figure 46: CGI Group's TSPS revenue by region, worldwide, 2012
Figure 47: Cognizant's TSPS revenue by sub-segment, worldwide, 2012
Figure 48: Cognizant's TSPS revenue by region, worldwide, 2012
Figure 49: Convergys's TSPS revenue by sub-segment, worldwide, 2012
Figure 50: Convergys's TSPS revenue by region, worldwide, 2012
Figure 51: CSG International's TSPS revenue by sub-segment, worldwide, 2012
Figure 52: CSG International's TSPS revenue by region, worldwide, 2012
Figure 53: Dimension Data's TSPS revenue by sub-segment, worldwide, 2012
Figure 54: Dimension Data's TSPS revenue by region, worldwide, 2012
Figure 55: EMC's TSPS revenue by sub-segment, worldwide, 2012
Figure 56: EMC's TSPS revenue by region, worldwide, 2012
Figure 57: Ericsson's TSPS revenue by sub-segment, worldwide, 2012
Figure 58: Ericsson's TSPS revenue by region, worldwide, 2012
Figure 59: Hewlett-Packard's TSPS revenue by sub-segment, worldwide, 2012
Figure 60: Hewlett-Packard's TSPS revenue by region, worldwide, 2012
Figure 61: Huawei's TSPS revenue by sub-segment, worldwide, 2012
Figure 62: Huawei's TSPS revenue by region, worldwide, 2012
Figure 63: IBM's TSPS revenue by sub-segment, worldwide, 2012
Figure 64: IBM's TSPS revenue by region, worldwide, 2012
Figure 65: Infosys'TSPS revenue by sub-segment, worldwide, 2012
Figure 66: Infosys' TSPS revenue by region, worldwide, 2012
Figure 67: NEC/NetCracker Technology's TSPS revenue by sub-segment, worldwide, 2012
Figure 68: NEC/NetCracker Technology's TSPS revenue by region, worldwide, 2012
Figure 69: Neustar's TSPS revenue by sub-segment, worldwide, 2012
Figure 70: Neustar's TSPS revenue by region, worldwide, 2012
Figure 71: Nokia Solutions and Networks' TSPS revenue by sub-segment, worldwide, 2012
Figure 72: Nokia Solutions and Networks' TSPS revenue by region, worldwide, 2012
Figure 73: Oracle's TSPS revenue by sub-segment, worldwide, 2012
Figure 74: Oracle's TSPS revenue by region, worldwide, 2012
Figure 75: SAP's TSPS revenue by sub-segment, worldwide, 2012
Figure 76: SAP's TSPS revenue by region, worldwide, 2012
Figure 77: Tata Consultancy Services' TSPS revenue by sub-segment, worldwide, 2012
Figure 78: Tata Consultancy Services' TSPS revenue by region, worldwide, 2012
Figure 79: Tech Mahindra's TSPS revenue by sub-segment, worldwide, 2012
Figure 80: Tech Mahindra's TSPS revenue by region, worldwide, 2012
Figure 81: Teradata's TSPS revenue by sub-segment, worldwide, 2012
Figure 82: Teradata's TSPS revenue by region, worldwide, 2012
Figure 83: Tieto's TSPS revenue by sub-segment, worldwide, 2012
Figure 84: Tieto's TSPS revenue by region, worldwide, 2012
Figure 85: Wipro's TSPS revenue by sub-segment, worldwide, 2012
Figure 86: Wipro's TSPS revenue by region, worldwide, 2012
Figure 87a-c: Comparison of telecoms software professional services suppliers by region and service sector
Figure 88a-b: Mergers and acquisitions in the telecoms software professional services market, August 2007-July 2013
Figure 89: TSPS market shares by supplier type, APAC, 2012
Figure 90: TSPS market shares by supplier type, LATAM, 2012
Figure 91: TSPS market shares by supplier type, EMEA, 2012
Figure 92: TSPS market shares by supplier type, NA, 2012
Figure 93: NEMs' TSPS market shares by sub-segment, worldwide, 2012
Figure 94: ISVs' TSPS market shares by sub-segment, worldwide, 2012
Figure 95: IT suppliers' TSPS market shares by sub-segment, worldwide, 2012
Figure 96: Global CSIs' TSPS market shares by sub-segment, worldwide, 2012
Figure 97: Regional CSIs' TSPS market shares by sub-segment, worldwide, 2012
Figure 98: TSPS revenue by supplier type and region, worldwide, 2012
Figure 99: TSPS revenue by sub-segment and supplier type, worldwide, 2012

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