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Telecoms software professional services: worldwide market shares 2012

  • October 2013
  • 89 pages
  • Analysys Mason
Report ID: 1862687


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This report provides detailed 2012 market share data on seven segments in the worldwide telecoms software professional services (TSPS market: business consulting, design consulting, systems integration, product-related services, custom development, outsourced operations and hosted managed services. It also identifies key market trends and provides profiles of major suppliers.

COTS adoption, price erosion, in-house development and the steady state of ongoing, long-term services contracts slowed growth in 2012

The telecoms software professional services (TSPS) market is fragmented. The top-six suppliers (unchanged since 2011) accounted for 37.8% of the USD52.27 billion market in 2012.

Communications service providers’ (CSPs’) efforts to reduce costs using traditional TSPS business models (commodity network operations, maintenance and management, and OSS/BSS transformation) were the primary drivers of spending.

CSPs started to innovate with analytics, m-payments, m-heath, and customer experience management (CEM), and network virtualisation emerged in 2012, but this did not impact revenue.

Mergers between network equipment manufacturers (NEMs) and independent software vendors (ISVs) impacted the market sub-segments, but not the overall market.

Global and regional consulting and systems integrators (CSIs) continued to focus on application development management (ADM), transformation and business process outsourcing (BPO), enabling them to marginally increase revenue, while systems integration (SI) suffered price erosion as a result of SIs based in India.

Vendors (NEMs, ISVs and IT suppliers) benefited from product-related services because CSPs used more commercial off-the-shelf solutions (COTS) than SI in transformation projects.

NA had the highest growth, while growth in EMEA was flat; these two regions accounted for 69% of the TSPS market

In NA, systems transformation projects to support new mobile and fixed broadband network roll-outs and improved CEM drove most of the spend, giving software providers (ISVs and NEMs) the highest TSPS revenue in the region.

NA CSPs also began silo investments on digital economy services such as cloud and M2M services in various verticals.

AT&T, Sprint and T-Mobile USA continued commercial LTE roll-outs to compete with Verizon Wireless. This contributed to TSPS spend but did not increase spend – in steady state.

The economic instability in Europe led to flat revenue growth as cost reduction remained the primary aim. CSPs in the Middle East and Africa invested in turnkey LTE deployments, upgrades to submarine networks, and next-generation access networks using GPON, FTTx and VDSL2. NEMs therefore had the largest TSPS revenue market share in EMEA.

Opportunities in EMEA have been uncertain for most suppliers except Huawei. Ericsson regained its leadership position and Atos moved up one place, thanks to instability in Alcatel-Lucent and NSN. Accenture entered the top six, displacing IBM.

In NA, IBM was also overtaken by Ericsson as Ericsson built on its success in the region. The other top-four supplier positions were unchanged. New and non-telecoms suppliers are entering the ‘Other’ category in the NA TSPS market as CSPs explore new digital services.

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