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Singapore - Telecoms, Mobile and Broadband

  • November 2015
  • -
  • Paul Budde Communication Pty Ltd
  • -
  • 116 pages

Singapore enthusiastically embraces 4G/LTE and beyond
Through its building of a high quality and extremely progressive regulatory environment for the local telecommunications sector, Singapore has developed the status of a world leader in telecommunications. This dynamic has, in turn, generated a highly competitive telecom market place in the island-state. The Infocomm Development Authority (IDA), the nation’s telecoms regulator, reports that with Singapore’s fixed-line household penetration rate 99%, many Singaporeans having two fixed telephone services at home. At the same time, its booming mobile market has a highly penetrated that is continuing to grow in subscribers and sophistication. Singapore’s 3G market segment has been on a growth surge over recent years but by 2014 it had already moved into decline with the advent of 4G. By July 2015 there were already 3.7 million 4G subscribers, this being a remarkable 68% penetration (population).

As Singapore’s mobile market continues its expansion, the numbers of fixed broadband access and data services are increasing at an impressive rate. The Residential Wired Broadband Household Penetration Rate, for example, had reached around 107% by mid-2015.

With strong leadership from the government and good support from its telecom service providers, Singapore was both a regional leader and a global player in telecommunications. The island-state certainly generates a positive outlook in its local telecommunications sector. The country has built what is widely seen as a high quality and extremely progressive telecommunications regulatory regime that has, in turn, resulted in a richly competitive market.

At the same time as building its sophisticated telecoms infrastructure, Singapore has successfully promoted itself an IT hub and a place of excellence when it comes to all things to do with IT and telecommunications.

The nation is determined to maintain its status and in the process it has been embarking on new and innovative telecom and IT projects. Typical of this emphasis on taking the lead, in 2014 SingTel and Huawei agreed to collaborate on 5G research and trials. In 2015 Singapore was busy working to shape itself into what it says will be the world’s first ‘Smart Nation’ where data and analytics play a critical role in its society and economy.

Although incumbent Singapore Telecommunications (SingTel) continues to play a major role in the local telecom sector, liberalisation has seen a significant number of new operators of different shapes and sizes entering the market, helping to exploit the competitive situation. The arrival of strong competition in its own backyard saw SingTel expand offshore and, in what eventually turned out to be a successful strategy, the company has been able to establish a considerable presence in regional markets, including 100% ownership of Optus, the second ranked mobile operator in Australia. Its offshore presence includes subsidiaries in India, Indonesia, the Philippines, Thailand, Pakistan and Bangladesh. And through its alliance with Bharti Airtel in India it has further market presence in Bangladesh, Sri Lanka and Africa. The SingTel group had 555 million mobile subscribers across its many markets by March 2015, the subscriber numbers having grown by 8% in the previous 12 months.

With the government pushing to move Singapore into the forefront of IT development, the IDA announced back in 2008 that S$1 billion (US$725 million) had been allocated by the government to support the building and operating of a national optical fibre-based network as part of what was called the Next Generation National Infocomm Infrastructure (Next Gen NII); the strategy also included a wireless network. Despite some problems with the rate of roll out, the development of this national network has been proceeding and by 2015 the rate of take up of fibre-based services was rapid indeed. In the 12 months to August 2014 fibre-based subscriptions had increased by around 100%. By mid-2015 the fibre market was still growing at 30% per annum and FttX already made up some 57% of all fixed broadband subscribers.


Key developments:
Singapore’s overall mobile telephone penetration was close to the 150% mark;
by 2014 the arrival of 4G/LTE was having a major impact on the market, with rapid take up of the new generation services;
the total number of 4G subscribers had reached 3.7 million (68% penetration) by July 2015;
in the meantime, Singapore’s 2G subscriber base had almost disappeared and 3G was in decline;
Singapore’s mobile operators are scheduled to switch off 2G services from April 2017.
with over 11.7 million broadband services (fixed and mobile) the Singapore broadband market was still growing strongly in 2015;
data and analytics start to play a critical role in Singapore’s Smart Nation initiative;
M1 launched Singapore’s first 2Gb/s-10Gb/s Gigabit Passive Optical Network (GPON) services;
My Republic said it expected to deploy a nationwide mobile service by end-September 2018;
against the trend observed in most markets around the world, fixed-line telephone services in Singapore remain notably resilient with effectively all households with fixed connections;
growth in the fixed network has flattened out;
increased business activity was evident in the cloud computing segment as IDA started promoting this area of technology.

Companies mentioned in this report:
SingTel, StarHub, MobileOne (M1), NTT DoCoMo, Gemalto, OpenNet, Nucleus Connect, SP Telecom, Qmax Communications, MyRepublic, ViewQwest, Telekom Malaysia (Axiata).

Table Of Contents

Singapore - Telecoms, Mobile and Broadband
1. Key statistics
1.1 Country overview
1.1.1 Background
1.1.2 Economy
2. Telecommunications market
2.1 Overview of Singapore's telecom market
2.2 Intelligent Nation 2015 (iN2015)
2.3 Next Generation National Infocomm Infrastructure (Next Gen NII)
3. Regulatory environment
3.1 Regulatory authority
3.2 The IDA's Smart Nation Platform'
3.2.1 Overview
3.2.2 Singapore's Safe City Test Bed initiative
3.2.3 Virtual Singapore
3.2.4 ICT Tenders Focusing on Digital Services
3.2.5 Infocomm Media 2025
3.2.6 Internet of Things (IOT)
3.3 Regulatory developments
3.3.1 Services standards
3.3.2 Service contracts
3.3.3 SingTel fined for service disruptions
3.3.4 Changes to Telecom Competition Code
3.3.5 Consumer protection regulations
3.3.6 Online scams
3.3.7 Do-not-call register
3.3.8 Cyber Security Agency (CSA)
4. Major operators
4.1 Overview
4.2 Singapore Telecom (SingTel)
4.2.1 Overview
4.2.2 Financials
4.2.3 Corporate structure and subsidiaries
4.2.4 Statistics
4.2.5 SingTel Mobile
4.2.6 Broadband services
4.2.7 IPTV
4.3 StarHub Pte Ltd
4.3.1 Overview
4.3.2 Corporate structure
4.3.3 Operational statistics
4.3.4 Financials
4.3.5 Mobile services
4.3.6 Broadband services
4.3.7 Cable TV services
4.4 MobileOne
4.4.1 Overview
4.4.2 Corporate structure
4.4.3 Operating statistics
4.4.4 Financials
4.4.5 Business and Product Development Strategies
4.4.6 IPTV
4.4.7 Data Centre Services
4.4.8 Network development
4.4.9 Other players
5. Telecommunications infrastructure
5.1 National telecom network
5.1.1 Overview
5.1.2 Fixed-mobile convergence (FMC)
5.2 Next Generation National Infocomm Infrastructure (Next Gen NII)
5.3 International infrastructure
5.3.1 Submarine cable networks
5.3.2 New submarine cable systems
5.3.3 Flag Telecom
5.3.4 Satellite networks
5.4 Infrastructure developments
5.4.1 International services
5.4.2 IP networks
6. Broadband market
6.1 Overview
6.2 Background
6.3 Developments
6.3.1 Cloud Computing and Data Centre Services
6.3.2 Smart Nation initiative
6.3.3 Data Centre Providers
6.3.4 Energy rating of data centres
6.3.5 E-Government
6.4 Broadband and internet statistics
6.5 Next Generation National Infocomm Infrastructure (Next Gen NII)
6.5.1 Background
6.5.2 Network company (NetCo)
6.5.3 Operating company (OpCo)
6.5.4 Rollout and operations
6.5.5 NetLink Trust
6.5.6 Structure of Singapore's national broadband network
6.6 Broadband service providers
6.7 Broadband technologies
6.7.1 Cable modems
6.7.2 Digital subscriber line (DSL)
6.7.3 Powerline broadband
6.7.4 Fibre-to-the-home (FttH)
6.7.5 Wireless broadband
6.8 Voice over Internet Protocol (VoIP)
7. Digital media
7.1 Overview
7.2 Regulatory environment
7.2.1 Singapore Broadcasting Authority (SBA)
7.2.2 Media Development Authority (MDA)
7.3 Regulatory developments
7.4 Convergence
7.5 Digital TV
7.5.1 Adoption of DVB standard
7.5.2 Transition to digital TV
7.6 Cable and pay TV
7.6.1 Market overview
7.6.2 SCV/StarHub merger
7.7 Satellite TV
7.8 Interactive TV (iTV)
7.9 Free-to-air (FTA) TV
7.9.1 Market overview
7.9.2 Media Corporation of Singapore (MediaCorp)
7.9.3 MediaWorks
7.9.4 Merging of MediaCorp and MediaWorks operations
7.10 Internet Protocol TV (IPTV)
7.10.1 SingNet's mio TV
7.10.2 StarHub
7.10.3 M1
8. Mobile communications
8.1 Overview
8.2 Major mobile operators
8.3 Market statistics
8.4 Mobile networks
8.4.1 GSM
8.4.2 Third generation (3G)
8.4.3 Fourth generation (4G) / long-term evolution (LTE)
8.4.4 Fifth Generation (5G) RandD
8.5 Mobile voice services
8.5.1 Prepaid
8.5.2 International roaming
8.5.3 Satellite mobile
8.6 Mobile data services
8.6.1 Short messaging service (SMS)
8.6.2 Payment systems
8.7 Mobile content and applications
8.7.1 Background
8.7.2 Mobile TV
Table 1 Country statistics 2015
Table 2 Telephone network statistics June 2015
Table 3 Internet user statistics July 2015
Table 4 Broadband statistics July 2015
Table 5 Mobile statistics July 2015
Table 6 National telecommunications authorities
Table 7 Singapore's GDP real growth rate 2006 - 2016
Table 8 Fixed-line versus mobile growth subscribers and penetration 1998 - 2015
Table 9 Singapore mobile operators by share of total mobile market March 2015
Table 10 SingTel Singapore market key operational subscriber statistics 2011; 2013 - 2015
Table 11 SingTel - mobile subscribers 1998 - 2015
Table 12 SingTel - 3G mobile subscribers 2006 - 2013
Table 13 SingTel - 4G mobile subscribers 2013 - 2014
Table 14 SingTel key operational statistics mobile postpaid and prepaid - March 2015
Table 15 SingTel ARPU - mobile services postpaid, prepaid, blended - 2012 - 2015
Table 16 SingTel ARPU for mobile services postpaid, prepaid, non-voice 2003 - 2015
Table 17 SingTel - fixed broadband subscribers 2005 - 2015
Table 18 SingTel's fibre-based broadband subscribers 2011 - 2015
Table 19 SingTel's mio TV subscribers 2009 - 2015
Table 20 SingTel Group's mobile subscribers 2007 - 2015
Table 21 SingTel's mobile subscribers by regional markets March 2014
Table 22 StarHub key operational statistics 2012 2015
Table 23 StarHub revenue and proportion of revenue by market segment 2014
Table 24 StarHub mobile subscribers 2000 - 2015
Table 25 StarHub 3G mobile subscribers 2006 - 2013
Table 26 StarHub operating revenue and capital expenditure 2008 - 2015
Table 27 StarHub - key operational statistics mobile postpaid and prepaid March 2015
Table 28 StarHub ARPU for mobile services postpaid and prepaid 2003 - 2015
Table 29 StarHub's fixed broadband subscribers 2003 - 2015
Table 30 StarHub ARPU for broadband services 2006 - 2015
Table 31 Historical - StarHub cable TV subscribers 1996 - 2009
Table 32 StarHub cable TV subscribers 2010 - 2015
Table 33 StarHub cable TV ARPU 2003 - 2015
Table 34 MobileOne - mobile subscribers 1998 - 2015
Table 35 MobileOne 3G subscribers 2006 - 2013
Table 36 Mobile One Fixed (fibre) subscribers 2012 - 2015
Table 37 Mobile One operating revenue and capital expenditure 2008 - 2014
Table 38 Mobile One mobile subscribers, market share and ARPU June 2015
Table 39 MobileOne ARPU for mobile services postpaid and prepaid 2002 - 2015
Table 40 Mobile One ARPU - fixed (fibre) services 2012 - 2015
Table 41 Fixed lines in service and penetration 1998 - 2015
Table 42 Overview of fixed-line subscribers June 2015
Table 43 Broadband subscribers 1999 - 2015
Table 44 Overview of broadband/household subscribers July 2015
Table 45 Broadband subscribers by sector July 2015
Table 46 Broadband market share by major access types July 2015
Table 47 Fixed broadband subscribers 2007 - 2015
Table 48 Overview of internet market July 2015
Table 49 Internet users 1996 - 2015
Table 50 Fixed internet subscribers 1997 - 2015
Table 51 Registered domain names October 2014
Table 52 Total international internet bandwidth 2006 - 2015
Table 53 Fixed broadband subscribers, annual change, market share by major providers March 2014
Table 54 Fixed broadband subscribers, annual change, market share by major providers March 2015
Table 55 Cable modem subscribers 2000 - 2015
Table 56 DSL subscribers 2000 - 2015
Table 57 Total optical fibre broadband subscribers 2011 - 2015
Table 58 Wireless broadband subscribers 2007 - 2015
Table 59 Key broadcasting statistics 2014
Table 60 Broadcasting homes, subscribers and sector revenue 1996 - 2015
Table 61 Historical - cable TV subscribers transition from analogue to digital - 2002 - 2009
Table 62 SingTel's mio TV subscribers 2007 - 2015
Table 63 Singapore mobile operators, subscribers and annual change March 2015
Table 64 Singapore mobile operators by share of total mobile market March 2015
Table 65 Singapore estimated 3G mobile subscribers by operator August 2014
Table 66 Mobile subscribers 1997 - 2015
Table 67 Mobile subscribers - 2G and 3G, prepaid and postpaid July 2015
Table 68 3G mobile subscribers 2005 - 2015
Table 69 4G mobile subscribers 2015
Table 70 Mobile services revenue 1994 - 2013
Table 71 Fixed-line versus mobile subscriptions and teledensity July 2015
Table 72 - Mobile broadband subscribers - 2007-2013
Table 73 Overall mobile services ARPU 2002 - 2014
Table 74 - ARPU postpaid and prepaid by mobile operator March 2014
Table 75 - ARPU postpaid and prepaid by mobile operator March 2015
Table 76 Prepaid subscribers 1999 - 2015
Table 77 Prepaid vs postpaid share of 2G market 2007 - 2015
Table 78 Mobile subscribers prepaid and postpaid 2G, 3G and 4G July 2015
Table 79 Total SMS messages per month 2004 - 2015
Chart 1 Fixed and mobile subscribers 2005 2015
Chart 2 - SingTel - Singapore market - key operational subscribers March 2011, March 2013, March 2014 and March 2015
Chart 3 - SingTel Mobile - ARPU for mobile services - 2005-2015
Chart 4 - StarHub - key operational statistics - 2012-2015
Chart 5 - StarHub - operating revenue contribution by market - 2014
Chart 6 - StarHub - ARPU for mobile services - 2005-2015
Chart 7 - MobileOne - ARPU for mobile services - 2005-2015
Chart 8 - Fixed lines in service and penetration - 2005-2015
Chart 9 - Broadband market share by access type 2015
Chart 10 - Internet users and penetration - 2005-2015
Chart 11 - Fixed broadband subscribers market share by major providers March 2015
Chart 12 - Wireless broadband subscribers - 2007-2015
Chart 13 - Singapore - mobile operators by share of mobile market March 2015
Chart 14 - Mobile subscribers and penetration - 2005-2015
Exhibit 1 A snapshot of the Intelligent Nation 2015 (iN2015) project
Exhibit 2 Key regulatory and liberalisation developments 2005 - 2014
Exhibit 3 Major shareholders in SingTel May 2013
Exhibit 4 SingTel's regional subsidiaries and shareholdings March 2014
Exhibit 5 Major shareholders in StarHub February 2014,
Exhibit 6 Major shareholders in Mobile One February 2014
Exhibit 7 International submarine cable systems with landing points in Singapore 2015
Exhibit 8 Structure of National Broadband Network
Exhibit 9 Licensed satellite broadcasters
Exhibit 10 Third Generation (3G) licensees, spectrum and vendors
Exhibit 11 Self-regulation of content

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