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Travel Insurance and Assistance in Indonesia

  • June 2016
  • -
  • Finaccord
  • -
  • 35 pages

Finaccord’s report titled Travel Insurance and Assistance in Indonesia is about the current status and likely future development of the market for stand-alone travel insurance policies in Indonesia. It includes the following unique features:

- data spanning 2011 to 2015 for the underlying travel market with a segmentation by type of journey (between holiday and business trips) and with related commentary concerning the popularity of different overseas destinations;

- data for the size of the market for stand-alone travel insurance and assistance in Indonesia between 2011 and 2015 in terms of premiums and policies, with a segmentation between single-trip and annual cover;

- analyses of the share of distribution relationships of travel insurance providers split between travel trade, transportation and financial organisations, based on a primary survey of over 170 actual and potential distributors of stand-alone travel policies including airlines, banks, insurance brands and specialised lenders, plus both traditional and online travel trade entities;

- a review of other direct and affinity distribution channels used in Indonesia including automotive clubs, direct sales, online aggregators, other online brands and retailers, plus cover packaged with payment cards and bank accounts;

- estimates for the market share of travel insurance and assistance gross premiums for the top ten underwriters of this type of cover in Indonesia in 2015 with these data points expressed as a percentage range (e.g. 5.0% to 7.5%);

- forecasts to 2019 for both the underlying travel market and for the size of the market for stand-alone travel insurance and assistance in terms of premiums and policies, with the same segmentation as that specified above for the period from 2011 to 2015.

The report is accompanied by an Excel PartnerBASE™ dataset that details the travel insurance partnerships of each of the travel trade, transportation and financial organisations covered, plus a convenient market data annexe, also in Excel format. This annexe can be used as a convenient source of data already in Excel format which means that there is no need for users to re-enter data from the PDF report into their own Excel worksheets.

Table Of Contents

Travel Insurance and Assistance in Indonesia
0.0 EXECUTIVE SUMMARY . 1
1.0 INTRODUCTION 3
What is this report about? 3
Rationale . 3
This report builds upon Finaccord's previous ground-breaking studies about this topic . 3
Methodology . 3
Primary research . 3
The survey includes over 170 travel trade, transportation and financial organisations. 3
. including airlines, banks, insurance brands and both traditional and online travel trade entities 4
Market data . 4
External sources . 4
Travel insurance and assistance: how it all fits together 5
The term 'travel insurance' can refer to protection from a heterogeneous range of risks… . 5
.and assistance companies play a fundamental role in the travel insurance industry 5
Definitions . 6
Terms and abbreviations 6
Types of packaged travel insurance and assistance 6
Operating models . 7
Weighted shares . 7
Currencies, exchange rates and inflation 8
PartnerBASE 8
Finaccord 8
2.0 MARKET ANALYSIS . 10
Introduction . 10
Underlying foreign travel market . 10
Foreign trips per capita remain extremely low but have grown strongly in recent years… 10
… with business trips rising more rapidly than holiday trips . 10
Two destination countries account for more than 60% of overseas trips 12
Market for travel insurance and assistance 13
In real terms, premiums advanced at a very strong compound annual rate of 17.5% from 2011 to 2015… 13
… with the vast majority of policies sold being for single trips . 13
Policies covering domestic travel only are likely to represent a significant and fast-growing market segment 13
Distribution through travel trade, transportation and financial organisations 15
Summary of organisations researched 15
Provision rates 16
A significant number of airlines serving Indonesia are distributors of travel insurance… . 16
… but a comparatively low proportion of travel trade entities are involved in this field . 16
Operating models . 18
Over two thirds of arrangements have been established with a single underwriting partner… . 18
Competitor share of partnerships - travel trade entities . 21
AIG and Zurich hold the most partnerships among travel trade entities… 21
… although Allianz Indonesia overtakes Zurich in the weighted analysis . 21
Competitor share of partnerships - transportation organisations 23
AIG is particularly active as a provider of travel insurance for airlines and ferry operators… . 23
… and is followed by Jasa Raharja . 23
Asuransi Simas Net is prominent in the weighted analysis thanks to its relationship with Garuda Indonesia . 23
Competitor share of partnerships - financial organisations . 25
Very few Indonesian banks are active as distributors of stand-alone travel cover… 25
… which means that this arena is mainly dominated by insurers underwriting and selling their own policies . 25
Travel insurance and assistance linked to payment cards and bank accounts 27
Other distribution channels 29
Automotive clubs . 29
Direct distribution by specialist travel insurers . 29
A number of insurers operate specialist brands for direct sales 29
Online aggregators and brokers 29
Online aggregation is developing quickly albeit travel insurance comparisons remain limited 29
GoBear is scheduled to commence operations in Indonesia by early 2017 . 29
Retailers 30
Other types of distributor 30
Alternative distribution channels for travel insurance in Indonesia are few and far between . 30
Leading competitors . 30
AIG and Allianz Indonesia are likely to be the market leaders… . 30
… closely followed by insurers belonging to the Sinar Mas Group… 31
… and then by over 20 other underwriters in a fairly fragmented field 32
Forecasts 32
Underlying foreign travel market 32
The number of journeys made abroad by residents of Indonesia is likely to continue expanding… . 32
Market for travel insurance and assistance . 34
… as is the value of the country's small but fast-developing travel insurance market 34

LIST OF GRAPHICS / TABLES
0.0 EXECUTIVE SUMMARY . 1
Key market data for travel insurance and assistance in Indonesia, 2011, 2015 and 2019 . 2
1.0 INTRODUCTION 3
Travel insurance and assistance: how it all fits together 5
2.0 MARKET ANALYSIS . 10
Number of foreign trips undertaken by residents of Indonesia, segmented by purpose of trip, 2011 to 2015 . 11
Number of foreign trips undertaken by residents of Indonesia, segmented by purpose of trip, 2011 to 2015 (table) 11
Destinations of foreign trips undertaken by residents of Indonesia, 2014 12
Estimated gross written premiums and policy numbers for travel insurance and assistance in Indonesia, 2011 to 2015 . 14
Estimated gross written premiums and policy numbers for travel insurance and assistance in Indonesia, 2011 to 2015 (table) . 15
Summary of travel trade, transportation and financial organisations researched in Indonesia, segmented by type, 2016 16
Provision rates for stand-alone travel insurance and assistance in Indonesia, segmented by type of travel trade, transportation and financial organisation, 2016 . 17
Operating models used for stand-alone travel insurance and assistance in Indonesia, segmented by type of travel trade, transportation and financial organisation, 2016 . 19
Operating models used for stand-alone travel insurance and assistance in Indonesia, segmented by type of travel trade, transportation and financial organisation, 2016 (table) . 20
Partnerships with travel trade organisations offering travel insurance and assistance in Indonesia, 2016: weighted and unweighted competitor share . 22
Partnerships with transportation organisations offering travel insurance and assistance in Indonesia, 2016: weighted and unweighted competitor share . 24
Partnerships with financial organisations offering travel insurance and assistance in Indonesia, 2016: weighted and unweighted competitor share . 26
Provision rates for travel insurance and assistance linked to payment cards and bank accounts in Indonesia segmented by product function and level, and by type of cover 28
Individual competitors' estimated market shares of gross written premiums and other revenues for stand-alone travel insurance and assistance in Indonesia, 2015 31
Individual competitors' estimated market shares of gross written premiums and other revenues for stand-alone travel insurance and assistance in Indonesia, 2015 (table) . 32
Number of foreign trips undertaken by residents of Indonesia, segmented by purpose of trip, 2019 (forecast) . 33
Number of foreign trips undertaken by residents of Indonesia, segmented by purpose of trip, 2019 (forecast) (table) . 33
Gross written premiums and policy numbers for travel insurance and assistance in Indonesia, 2019 (forecast) . 34
Gross written premiums and policy numbers for travel insurance and assistance in Indonesia, 2019 (forecast) (table) . 35

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