Analysis of the North American Integrated Facility Management Market

  • November 2013
  • -
  • Frost & Sullivan
  • -
  • 139 pages

Creating Efficiencies through Economies of Scope

Historically, facility management organizations supplied services in-house with minimal outside support. Now, companies seek to deploy additional resources to increase client value and focus on core competencies. This study covers firms in Canada and the US that offer 2 or more facilities management services under 1 contract. The research includes market drivers and restraints and segmentation by services provided and verticals served. The competitive analysis includes market and sub-market size and growth. The study period is 2009 to 2018, with a base year of 2012. Services provided include hard services (e.g., O&M), soft services (e.g., janitorial, security work), and value-added services (e.g., property management, IT/telecoms support).

Executive Summary

•North America is home to the most lucrative integrated facility management (IFM) market in the world. Valued at $X billion in 2012, the sector has grown from $X billion in 2009 and is forecast to reach $X billion by the end of 2018. The compound annual growth rate (CAGR) for 2012–2018 is X%.
•Although North America comprises Canada and the United States (US), the US is by far the larger IFM market, accounting for X% of revenue in 2012.
•Nevertheless, the growth of IFM in commercial, healthcare, and public-private partnership (P3) projects has ensured Canada’s position as a sizeable market in its own right. IFM revenue in Canada was valued at $Xbillion in 2012.
•Concerning IFM services offered, demand is strongest for hard facility management (FM) services, which Frost & Sullivan groups under the heading building operations and maintenance (O&M). O&M accounted for X% of revenue in 2012. Soft FM, comprising support services such as janitorial and security, accounted for X% of revenue.
•Both regions recorded growth since 2009, although the impact of the recent economic slowdown and pricing pressures have moderated their expansion.
•Other value-added services represent a smaller share of IFM revenue. These comprise property management, information technology (IT) and telecommunications (telecoms), environmental management, and energy management.
•Most IFM companies will provide hard and soft FM services, but their involvement in offering value-added services varies. Typically, a company’s background and experience in the IFM market, its current positioning, and its willingness to ‘self perform’ or sub-contract determine the extent to which value-added services are provided.
•Property management is the largest of these value-added sectors capturingX% of total IFM revenue in 2012. Next, energy management claimedX%.
•In both cases, many large IFM market participants actively provide such support services.
•Environmental management and IT and telecoms service markets are much smaller sectors, which indicates the limited skills and resources of many IFM companies. Consequently, many such services are sub-contracted.
- Although they account for X% andX% of revenue respectively, both have recently seen strong growth.
•With many clients now considering issues such as sustainability and improvements in data analytics, IFM providers are increasingly asked to offer such additional services.
•While support from commercial clients traditionally dominated the IFM market, a wider demand to reduce costs, improve efficiencies, divest non-core activities, and benefit from the savings offered by a single FM supplier has spurred requests from more diverse client groups.
•During the last decade, industrial, retail, healthcare, and public sector organizations have exhibited growing interest in IFM. This trend continues.
•The North American market is dominated by a number of large IFM companies. Some, such as Johnson Controls and ABM, come from a background of providing hard FM services such as building O&M. Others, such as Aramark and Sodexo, have a background in catering; while a third tier, which includes participants such as CBRE and Jones Lang Lasalle, come from a real estate and property management background.
•The market also supports a number of smaller IFM concerns. These tend to operate at a regional level.

CEO’s Perspective

1. The North American IFM market will continue to expand with a CAGR of X% during 2012–2018.
2. Most revenue (X%) comes from the US market, but expansion opportunities are stronger in Canada.
3. Hard and soft, as opposed to value-added, IFM services dominate and account for X% of revenue.
4. Demand for value-added services is growing with a focus on IT/telecoms and energy support services.
5. Mid-sized commercial companies, as well as the public and healthcare sectors, are emerging IFM markets.

Executive Summary—Associated Multimedia

Listed below are some media interviews by Frost & Sullivan analysts:
•Increasing Influx of Foreign Investments Bolsters the SEA IFM Market
•Global Integrated Facilities Management Market Offers Immense Potential
•Shifting Dynamics in the Healthcare Sector Expand Australian Market for Facilities Management
•Regulatory Bodies will Prove a Vital Cog in the Development of the Facilities Management Markets in Asia-Pacific

Key Questions This Study Will Answer

Is the IFM market growing, how long will it continue to grow, and at what rate?
Are the existing competitors structured correctly to meet customer needs?
What segments of the market will represent the greatest growth potential over the next several years?
How will the structure of the market change with time?
Which vertical markets will represent the greatest growth potential over the next few years?
Are the services offered today meeting customer needs or is additional development necessary?

Table Of Contents

Table of Contents

1. Executive Summary
2. Market Overview
3. Total IFM Market
• External Challenges: Drivers and Restraints
• Forecast and Trends
• Market and Competitive Analysis
4. Building OandM Segment Breakdown
5. Support Services Segment Breakdown
6. Property Management Services Segment Breakdown
7. IT and Telecoms Services Segment Breakdown
8. Environmental Management Services Segment Breakdown
9. Energy Management Services Segment Breakdown
10. The Last Word
11. Appendix

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