This Report analyzes the key business drivers that are shaping the global billing mediation market, and looks at the trends within that market.

Executive Summary

Stratecast has taken a deep dive into the changing communications marketplace, and evaluated the role of billing and policy management within the communications service provider (CSP) business support system (BSS) operations. Stratecast views billing and policy management as inextricably linked; and, as such, launched a major study of over global suppliers that offer a variety of billing, policy management, or combined solutions. The results of this work include a report concentrated on policy management, and a multi-part report series focused on the end-to-end billing marketplace, as detailed below:

• Global CSP Policy Management Strategy Definition and Solution Supplier Market Analysis examines how the policy rules and policy enforcement functions are presently realized in connection with convergent rating & charging. This report provides a market share analysis for the Policy and Charging Rules Function (PCRF) and Policy and Charging Enforcement Function (PCEF) segments. It also delivers a five-year market forecast for each. The report identifies a number of solution suppliers that address these business functions, in addition to providing company-level profiles for a selection of them. It was published in March 2013 as Stratecast report OSSCS 14-03, Global CSP Policy Management Strategy Definition and Solution Supplier Market Analysis.

• Global CSP Billing Part 1: Billing Market Business Requirements Survey Analysis. Global CSP Billing Part 1 examines the market forces that are driving change within the global billing market, and provides a close look at the billing solution requirements that must be addressed by the supplier community as the CSP market continues to evolve. It was published as two documents:
- Global CSP Billing 2013 Edition Part 1a: Market Drivers, Changing Strategies, and New Business Models looks into the forces that are redefining the current CSP landscape, and explains how new business models are essential for engaging in new monetization strategies needed to offset declining revenues in traditional voice, text, and data access services. It was published as OSSCS 14-05, Global CSP Billing Part 1a – 2013 Edition: Market Drivers, Changing Strategies and New Business Models, July 2013.
- Global CSP Billing 2013 Edition Part 1b: Business Requirements Market Survey Analysis provides a perspective on the billing solution requirements that must be addressed to meet current CSP business needs, and to flexibly meet new customer service options. It delivers a view of the Stratecast survey findings concerning business and technology billing solution requirements deemed important by the global CSP community. It was published as OSSCS 14-06, Global CSP Billing Part 1b – 2013 Edition: Business Requirements Market Survey Analysis, July 2013.

• Global CSP Billing Part 2: Global CSP End-to-End Billing Market. Global CSP Billing Part 2 examines the business strategies for billing; what is contained within the overall CSP billing marketplace; and identifies more than suppliers that address various aspects of the end-to-end billing supplier market. It was published as two documents:
- Global CSP Billing 2013 Edition Part 2a: Global Business Drivers, Market Trends, and New Solution Strategies describes the changes in today’s CSP marketplace that require a keener focus on the customer experience. The report places the significance of billing systems upgrades in a broader picture, to reflect on the needs of not just the CSP billing marketplace but accommodation of the requirements from changing business models that engage with other industries. It was published as OSSCS 14-07, Global CSP Billing 2013 Edition Part 2a: Global Business Drivers, Market Trends, and New Solution Strategies, August 2013.
- Global CSP Billing 2013 Edition Part 2b: Global Billing Market Share Analysis, Forecast and Supplier Identification offers a five-year market forecast of the overall billing market, identifies the overall billing industry leaders, and highlights billing solution leaders by revenue within the following regions: North America (NA); Mexico, Central America, Caribbean, and South America (LATAM); Europe, Middle East and Africa (EMEA); and Asia-Pacific (APAC). It was published as OSSCS 14-08, Global CSP Billing 2013 Edition Part 2b: Global Billing Market Share Analysis, Forecast, and Supplier Identification, August, 2013.

• Global CSP Billing Part 3: Billing Mediation. Global CSP Billing Part 3 examines the billing mediation sector—the first of four major billing sub-sectors that address the monetization needs of the global CSP marketplace. It is published as two documents:
- This Report – Global CSP Billing 2013 Edition Part 3a: Billing Mediation Business Drivers and Market Trends analyzes the key business drivers that are shaping the global billing mediation market, and looks at the trends within that market.
Key insights include:
• Single Platform Mediation for Multi-Technology Networks – Most CSPs plan to operate multi-technology networks for the foreseeable future. Hence, the need for a mediation function to collect the data, normalize it and deliver it to the right business or operations systems at the right time is as essential today as it was in the past. The key difference today is that the multiple mediation “silos,” deployed with each technology stack in the past, now severely detract from today’s focus on gaining insight about customer usage. This goes without mentioning the cost inefficiencies and data analysis inaccuracies that come from a multi-system environment.
• Operations and Business Management Challenges from Increasing Data Traffic Volumes – Managing today’s surge in data traffic, from both fixed and mobile networks, is the most significant business and technology issue since automated systems were established more than years ago. The real-time and massive scale processing aspects of the data traffic boom are challenging the design limits of most systems; in addition to core business functions tied to accountability, the monetization processes and continued customer satisfaction.
• Mediation 2.0 – The requirements that mediation solutions must meet, and the needs they now address, have changed dramatically over the past two years. In response, a new generation of mediation solutions is now in play—what Stratecast refers to as Mediation 2.0. This concept involves off-line and bi-directional online mediation within a single platform. It is critical for the success of most real-time services that involve tiered plans, usage thresholds, decision analysis, and partner interactions.
• The Big Picture Importance of Mediation – Mediation is the lynchpin of the end-to-end monetization function. Mediation must absorb the influx of massive data volumes from all sources, very close to real-time, in order to bridle the essential insights from this data into desired business outcomes and improvements to the customer experience.
• Mediation as a Service – Usage transaction processing as a service, combined with rating & charging as a service, can propel a variety of enterprises into offering their goods and services as a cloud-based, on-demand alternative to traditional capital-intensive sales models. Telemetry of usage data to a remotely-located mediation engine can transform entire industries into “everything as a service” providers.
- Global CSP Billing 2013 Edition Part 3b: Billing Mediation Market Share Analysis, Forecast, and Global Supplier Assessment delivers an assessment and market profiles for approximately suppliers, provides a market share analysis based on recent financial information, and establishes a five-year forecast for the billing mediation market. This report will be published as OSSCS 14-13, Global CSP Billing 2013 Edition Part 3b: Billing Mediation Market Share Analysis, Forecast, and Global Supplier Assessment, December, 2013.

• Global CSP Billing Part 4: Rating & Charging and Other Core Billing. Global CSP Billing Part 4 examines the rating & charging and other core billing sector—the second of four major billing sub-sectors that address the monetization needs of the global CSP marketplace. It will be published as two reports:
- Global CSP Billing 2013 Edition Part 4a: Rating & Charging and Other Core Billing Business Drivers and Market Trends examines the business drivers and market trends unfolding in the global rating & charging and other core billing functions (payments, accounts receivable, and collections) marketplace. This report is scheduled for publication in late 2013.
- Global CSP Billing 2013 Edition Part 4b: Rating & Charging and Other Core Billing Market Share Analysis, Forecast, and Global Supplier Assessment includes a market share analysis, five-year market forecast, and assessment profiles for the more than suppliers Stratecast identified as offering solutions within this billing sector.

Table Of Contents

Table of Contents

Executive Summary 5
Market Definition of End-to-End Billing 9
Mediation 2.0 (Off-line and Online) 10
Rating and Charging and Other Core Billing 11
Policy Management (Rules Function) 12
Interconnect and Settlement and Content Partner Management 12
A Mediation Architecture for Improved Business Outcomes 13
Mediation 2.0 is Central to Today’s Business and Operations Support Needs 13
Gaining Customer Insight and Improving Operations 14
Mediation 2.0 Business Drivers, Key Requirements and Market Trends 15
Personalization and the Customer Experience 15
Usage Data Volume Explosion 16
Real-Time Transaction Processing: Survey Says Billions per Day is the New Norm 17
Key Requirements of a Mediation 2.0 Solution 19
A Growing Business Opportunity - Mediation for Hire 21
The Mediation Market: Opportunities Abound 22
The Last Word 24



List of Figures

Figure 1: CSP End-to-End Billing and Policy Management 9
Figure 2: Offline Transaction Usage Processing (Mediation 1.0) 10
Figure 3: Monetization Driven Bi-Directional Transaction Processing (Mediation 2.0) 11
Figure 4: Mediation 2.0 Enables Far More Than Billing 13
Figure 5: Personalization and Customer Focus 16
Figure 6: Forecast of Mobile Data Growth by Application Type 17
Figure 7: Daily Transaction Volume Processing Survey Projections 18
Figure 8: Transaction-Based Real-Time Service Offering Scenarios 19
Figure 9: Mediation to Support Partners and Other Industry Needs 22

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