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Mobile Workforce Management Solutions Market Insight

  • December 2013
  • -
  • Frost & Sullivan
  • -
  • 57 pages

2013 Feedback From North American Businesses

This market insight summarizes and analyzes 2013 survey feedback regarding mobile workforce management (MWM) software applications. North American mobile and wireless purchase decision-makers answer questions regarding mobile workforce management deployment levels, adoption barriers, business impacts, preferences, plans, and favored brands.

2013 Mobile Enterprise Applications Survey

During August 2013, Frost & Sullivan conducted its fifth annual web-based survey of mobile and wireless purchase decision-makers in the Canadian and U.S. business sectors.
The survey focused upon four premium mobile enterprise application categories, including the mobile workforce management (MWM) solution category. This study focuses on North American respondents’ preferences and plans regarding mobile workforce management offerings.
The survey results analyzed in this market insight complement the annual Frost & Sullivan market engineering study, “Mobile Workforce Management Markets: Prepackaged Mobile Field-based Worker Applications.” The market engineering study examines the mobile workforce management market from the supply side and includes market trends, competitive analyses, forecasts, and recommendations.

2013 Mobile Enterprise Applications Survey Design and Coverage
• enterprise mobile and wireless purchase decision-makers.
oU.S. (N = X) and Canada (N = X)
•Country samples divided evenly in terms of company size (•Wide range of industries represented.
•Enterprise software applications discussed in detail:
oMobile Workforce Management (MWM)
oMobile sales force automation
oMobile asset tracking
oWireless email

For the purposes of the 2013 survey, Mobile Workforce Management (MWM) solutions were defined to participants as follows:
Mobile Workforce Management (MWM): Uses GPS and other location technologies on mobile handhelds (smartphones, feature phones, tablets, and rugged devices) to locate and manage mobile field workers and their tasks. Capabilities can include worker tracking, wireless forms, geo-fencing, wireless timecards, and dispatching.
Examples include Telenav Track®, Xora® StreetSmart, and Verizon Field Force Manager.

Table Of Contents

Mobile Workforce Management Solutions Market Insight
Table of Contents

Introduction and Overview 4
Growing Presence of Mobile Apps for North American Workers 7
Current Mobile Workforce Management Deployment Plans 17
Barriers to Implementation 22
The Implementation Process 28
User Satisfaction and Business Impacts 31
Favored Brands 37
Choosing a Mobile Applications Partner 39
Conclusions 47
The Frost and Sullivan Story 53

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