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Hosted IP Telephony and Unified Communications Including Video Conferencing and Tele-presence in South Africa

  • January 2014
  • 65 pages
  • Frost & Sullivan
Report ID: 2000251

Summary

Table of Contents

Increasing Bandwidth Availability and Pay-as-you-go Infrastructure Purchasing Spur Investments

This research service is an analysis of the hosted IP telephony and unified communications (UC) market in South Africa. The study essentially takes a comprehensive assessment of market development for hosted/cloud-based UC and collaboration systems. While traditional, on-premise systems are maturing, having been in existence in South Africa for a number of years, hosted solutions were introduced recently with the increasing prominence of cloud computing. The study further examines the key market drivers and restraints, key trends, competitive environment, industry best practices, and the key ITC Mega Trends that will impact the market. The base year is 2012 and forecasts run through 2018.

Executive Summary

•Unified communications (UC) as a key component of IT services is likely to be driven by the recovery of the ICT industry after the recent economic slowdown, as well as by the on-going developments in infrastructure that have increased bandwidth availability.
•At the same time, the increasing prominence of cloud computing has given enterprises the option of buying IT infrastructure on a pay-as-you-go basis. This method enables enterprises to invest in infrastructure as an operational expenditure (OPEX) model and not as a capital expenditure (CAPEX) model.
•The South African hosted IP telephony and UC services market is in the initial growth stage. The early adopters are large corporate customers, including the telecommunications, financial services, and public sectors.
•With increasing bandwidth, fixed-line broadband penetration is expected to improve significantly in the next Xto X years, substantially opening up the market to SME participants.
•With the increasing prominence of UC deployment in large organisations, SMEs will also be more inclined to adopt UC solutions in the future in order to restructure their business processes and improve their operating efficiency.

Market Overview—Aim and Objectives

Aim
The aim of this study is to provide an analysis of the current hosted IP telephony and UC services market in South Africa.

Objectives
To understand the development of the hosted IP telephony and unified communications in South Africa
To analyse key drivers and restraints relating to the hosted/ cloud-based IP telephony and UC market
To identify key trends in the hosted IP telephony and UC market
To analyse the competitive landscape and highlight the key industry best practices

Research Scope

Geographical Scope
South Africa

Segmentation Scope
Hosted IP PBX (Internet protocol private branch exchange)
Hosted UC (voice, data, and video)

Competitor Scope
Technology vendors
Systems integrators
Value-added resellers (VARs)
Carrier service providers (network operators)

•This study specifically focuses on emerging hosted IP telephony and UC services, including hosted IP PBX, which are a foundation for more comprehensive UC service bundles.
•It does not cover time-division multiplexing (TDM) centrex, centrex IP, or voice-over IP (VoIP) access services.
•These service bundles, in addition to the hosted IP PBX features, include unified messaging (UM), instant messaging (IM) and presence, video conferencing, and collaboration. Unified communications-as-a-service (UCaaS) delivery is enabled by emerging cloud-computing infrastructure.
•Hosted IP telephony services are delivered using multi-tenant or multi-instance (virtualised) IP platforms residing on the service provider network.

UC is defined as an integrated set of voice, data, and video communications, all of which utilise PC- and telephony-based presence information and simplify communications with ubiquitous and seamless access to various tools.

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