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  3. > The Case study: Telefonica’s transformation deals aim to give the CSP a new identity

Telefonica serves more than 320 million subscribers in 24 countries, but is experiencing a decline in its revenue. In order to address this, the operator has established the Telefonica Global Resources (TGR), which is responsible for accelerating Telefonica's IT transformation. This case study assesses TGR's role and discusses the benefits achieved.

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The Case study: Telefonica’s transformation deals aim to give the CSP a new identity

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