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Global Financial Services Industry

  • January 2012
  • -
  • Global Industry Analysts

The global outlook series on Financial Services provides a collection of statistical anecdotes, market briefs, and concise summaries of research findings. The report critically examines major market trends and issues, identifies major segments, highlights the indispensable need for IT in the financial services industry, and investigates the implications of globalization. The reader also stands to gain a prelude to topics such as ATM and Debit Card, Credit Cards, Online Credit Card Payments, Master Cards, and Visa Cards, among others. Regional markets briefly abstracted and covered include US, Canada, Germany, Italy, Russia, UK, Japan, Australia, China, India, Taiwan) Brazil and Chile among several others. The report offers a compilation of recent product launches, mergers, acquisitions, and strategic corporate developments. Also included is an indexed, easy-to-refer, fact-finder directory listing the addresses, and contact details of 289 companies worldwide.

Table Of Contents

Global Financial Services Industry



1. OVERVIEW 1
Financial Services: A Backdrop! 1
Table 1: Global Financial Services Market (2011): Percentage
Breakdown of Assets Under Management by Type - Conventional
Investment Management Assets, Non-Conventional Investment
Management Assets and Private Wealth 1

Table 2: Global Financial Services Market (2011): Percentage
Breakdown of Conventional Investment Management Assets by
Region -US, Europe, Japan and Others 2
Importance of Financial Services to the Economy 2
Industry Landscape: Lot of Churning Underway 2
Competition Peps Up Investor Choice 2
IT Spending in Financial Services Markets: A Quest for
Efficiency and Value 3
Banking Industry: Endeavoring to Re-Build Customer Trust 3
International Banks Seek to Capture Emerging Markets 4
Technology, Consolidation and Deregulation Characterize the
Banking Industry 4
Insurance Sector Rebounds from Recession 4
Recession Triggers Demand for Low-Risk Asset Categories 5
Challenges Confronting the Financial Services Sector 5
Financial Services Industry- Outlook 6
Table 3: World Recent Past, Current and Future Analysis for
Financial Services by Geographic Region - US, Japan, Europe
and Rest of World Markets Independently Analyzed with Assets
Under Management (AUM) in US$ Billion for Years 2010 through
2015 7

Table 4: World 5-Year Perspective for Financial Services by
Geographic Region - Percentage Breakdown of Assets Under
Management (AUM) for United States, Japan, Europe and Rest of
World Markets for the Years 2011 and 2015 8

2. MARKET TRENDS and ISSUES 9
Financial Services Industry Goes Online 9
Internet Banking: An Essential Banking Service 9
Table 5: World Market for Internet Banking (2011) -
Percentage Share Breakdown of Number of Customers by Region-
Asia-Pacific, Europe, US, Latin America, Japan and Rest of
World 9
Personalization and Communication Add Value to Online Banking 10
Heading Towards a Checkless Banking Society 10
Debit Cards Erode Credit Cards Revenues 10
Table 6: US Debit Card Market (2011): Percentage Breakdown of
Cards in Use by Product Segment- Signature (Offline) and PIN
(Online) 10
EMV Migration: Still a Long Way to Go 11
Bancassurance - A Perfect Distribution Channel in Asian Markets 11
Growing Demand for Independent Financial Planners 11
Industry Restructuring Trends in the Past 11
European Banking Sector 11
Banking Sector in Asia-Pacific Region 12
Retirement Financial Planning Sector Looks Promising 12
Attractive Reward Programs to Gain Consumer Interest in the
Banking Sector 13
Mergers and Acquisitions: Banking on Size 13
Consolidation Spree: Beyond Growing Big 13
Realities of Business in ‘Wired' World: Importance of IT for
the Financial Services Industry 14
Financial Industry Turmoil: Are Informed Decisions a Way Out? 14
Growing Importance of Regulatory Compliance 14
Skyrocketing Value Migration: ‘New' Value Chains Revolutionize
Operations 15
Fruits of Globalization 15
Transnational Foray Spearheads Globalization of Financial
Services 15
Emerging Markets Get Overseas' Financial Muscle and Efficiencies 15
Outsourcing Financial Services: Boosting the Overall
Industry's Profits 16
Outsourcing Contracts Continue to Shrink on Account of
Recession 16
Risks and Challenges 17
Legal Accounting and Regulatory Reforms Dampen Industry Morale 17
Soaring Financial Crimes Jeopardize Industry's Creditworthiness 17
International Financial Regulation and Stability 17
Reasons for Domestic Regulation of Banks 18
Competitive Pressures on Capital 18
The Design of International Capital Requirements 19

3. A SEGMENTAL PERSPECTIVE 20
Banking 20
A Rudimentary Overview 20
Table 7: Top 15 Banks in the World in Terms of Assets
(2011): Value in US $ Billions for BNP Paribas, HSBC
Holdings, Deutsche Bank, Mitsubishi UFJ, Barclays PLC, and
Others 21
Retail Banking: The Transformation 22
Multi-Channel Banking - The New Mantra for Banking Sector 22
Mobile Internet and Advanced Technologies Propel Mobile Banking
Market 22
Table 8: Global Mobile Banking Market (2011): Percentage
Share Breakdown of Number of Users by Region- US, Canada,
Europe, Asia-Pacific, and Rest of World 23

Table 9: Percentage of 3G and Smartphone Customers Using
Mobile Banking Services (2009): Breakdown for Web Browser,
Client Application and SMS-Based Service 23
Mobile Banking - Serving the Un-Banked 23
Table 10: Mobile Phone Penetration in Select Countries 24
Online Banking to Witness Rise in Online Security Threats 25
Capital Markets 25
Private Equity 25
Table 11: Worldwide Private Equity Market (2011): Percentage
Breakdown of Investment by Region - Europe, US and Rest of
World 26
Insurance 26
Market Perspective 26
Table 12: Global 5-Year Perspective for Insurance Industry
by Geographic Region - Percentage Share Breakdown of Annual
Premium for US, Canada, Europe, Asia-Pacific (including
Japan), Latin America, and Rest of World Markets for Years
2011 and 2015 27

Table 13: Global Insurance Market (2011) - Percentage Share
Breakdown of Value of Insurance Premiums by Segment - Life
Insurance and Non-Life Insurance 27

Table 14: Insurance Penetration in the Global Market
(2011): Breakdown of Market Penetration Rates (in %) by
Select Countries 28

Table 15: Insurance Density in the Global Market (2011):
Breakdown of Premiums Per Capita (In US$) by Select
Countries 28

Table 16: Top-10 Insurance Companies in the Global Market
(2010): Breakdown of Revenues in US$ Billion by Leading
Players 29
Renewed ‘Life' in the Market 29
Table 17: Global Market for Life Insurance (2011) -
Percentage Share Breakdown of Annual Premiums by
Region/Country - USA, Canada, Japan, Europe, Asia-Pacific
(excluding Japan), Latin America, and Rest of World Markets 30
Non-Life Insurance- A Synopsis 30
Rising Healthcare Costs Prop Up Health Insurance Volumes 31
Table 18: US Annual Healthcare Expenditure (In US$ Billion)
for Years 2007 Through 2015 31
Reinvestments Elevate Profit Expectations 31
The Changing F(P)ace of Insurance Services 31
Insurance Industry and Major Concerns 32
Mutual Funds 32
Outlook 32
Table 19: World Market for Mutual Funds (2011 and 2015):
Percentage Share Breakdown of Assets Under Management (AUM)
Value by Geographic Region - US, Canada, Europe,
Asia-Pacific, Latin America and Rest of World 33
Key Statistics 34
Table 20: Global Mobile Banking Scenario (2010 and 2011):
Breakdown of Usage by Country- US, China, Brazil and Kenya 34

Table 21: Global Market for Private Banking (2011):
Percentage Breakdown of Share by Region- Switzerland, UK and
Ireland, Caribbean Islands and Panama, Singapore, US and
Others 34

Table 22: Leading Thrift Banks Worldwide (2008): Percentage
Breakdown of Market Share by Banks - Citigroup, HSBC, HBOS
and Others 34

Table 23: Global Leading Consumer Finance Firms (2008):
Percentage Breakdown of Market Share Based on Revenues
Generated for Citigroup Inc., HSBC Holdings PLC, Bank of
America Corp, J.P.Morgan Chase and Co and Others 35

4. ATM AND DEBIT CARD INDUSTRY 36
Overview 36
Transition of ATMs into Multi Functional Machines 37
Emerging Markets to Lead the Way 38
Table 24: Global Automated Teller Machines Market (2011):
Percentage Share Breakdown of Installed Base by Geographic
Region - US, Canada, Japan, Europe, Asia-Pacific (excluding
Japan), Middle East and Africa, and Latin America 38
Impact of Recession of Payment Cards Market 38
Card Associations Intensify Campaign for Prepaid Cards 39
Non-Banking Agencies to Counter the Dominance of Associations 39

5. CREDIT CARDS INDUSTRY 40
Overview 40
Industry Experiences Rough Weather During the Recent Recession 40
Accelerated Growth in Credit Card Markets of Emerging Nations 40
Table 25: Global Credit Card Market (2010 and 2011)- Breakdown
of Annual Number of Cards in Use by Region-US, Canada, Japan,
Europe, Asia-Pacific, Latin America and Rest of World 41
New Technologies for Protection against Fraud 41
New Credit Card Trends Post Recession 42
Credit Cards Make a Come Back, Competition Heats Up 42
Customers Confronted with Higher Credit Rates Even as
Competition Increases 42
Companies Resort to Richer but Complicated Rewards 42
Credit Card Issuing - Future Trends 42
Multifunction Cards 42
Mobile Payments 43
Contactless Card 43

6. MASTERCARD and VISA 44
Long-term Prospects better for Visa and MasterCard 44
Table 26: Global Market Share of Leading Credit Card
Companies by Purchase Volume (2010 44

7. MERGERS AND ACQUISITIONS 45

8. STRATEGIC CORPORATE DEVELOPMENTS 73

9. PRODUCT/SERVICE LAUNCHES 84


A REGIONAL MARKET PERSPECTIVE 92

1. THE UNITED STATES 92
Banking 92
How the Financial Crunch Stalled the Banking Industry 92
Table 27: US Banking Industry: Breakdown of Revenues in US$
Billion for 2010 through 2015 93
Recent Banking Trends in the US 93
Recession Fuels Demand for Mobile Banking Services 94
Gen Y - A Key Demographic Segment 95
The ‘Retail' Makeover: Enhances Banking Experience 95
Insurance Products 95
Current Market Scenario 95
Table 28: US Insurance Market (2011) - Percentage Share
Breakdown of Value of Insurance Premiums by Segment - Life
Insurance and Non-Life Insurance 96
Life and Health Insurance 96
Life Insurance 96
Health Insurance 97
Market for Payment Cards 97
Credit Card Spending in the US Increases Post Recession 97
Table 29: Usage Pattern of Credit Cards in the US (2011):
Percentage Share Breakdown by the Reason Cited 97

Table 30: Leading Credit Card Companies in the US (2010):
Percentage Breakdown of Market Share by - Visa, MasterCard,
American Express and Discover in terms of Cards in
Circulation 98
The CARD Act 98
A Mixed Impact of the CARD Act on the US Credit Card Market 98
Standardization of EMV Technology in the US - Still a Long
way to Go 99
Market Booming for US Debit Card Sector 99
Debit Cards for Healthcare Benefits Plan Administration 99
Key Statistics 100
Table 31: Leading Financial Services in the US (2011):
Percentage Breakdown of Revenues by Sector - Bank, Insurance,
Diversified Financials, and Securities 100

Table 32: Asset Allocation of Pension Funds in the US (2011):
Percentage Breakdown by Type -Equities, Bonds and Others 100
Top 10 US Banks Ranked by Number of ATMs Owned in 2009 101
Top 5 US Credit Unions Ranked on the Basis of Value of Assets
Held in 2009 101
Table 33: Leading Credit Issuance Firms in US (2009):
Percentage Breakdown of Market Share by Premiums for Assurant
Inc., American international Group, Allianz SE, QBE Insurance
Group Ltd, Old Republic Intl and Others 101

Table 34: Leading Issuers of Financial Guarantees in the US
(2009): Percentage Breakdown of Market Share by Premiums for
Firms - MBIA Inc, Ambac Financial Group Inc, Financial
Guaranty Insurance Co., Syncora Holdings Ltd, Radian Group
Inc., and Others 102

Table 35: Leading Issuers of Fire and Allied Line Insurance
in the US (2009): Percentage Breakdown of Market Share by
Firms - American International Group, Assurant Insurance
Group, FM Global Group, Bank of America Group, Travelers
Group, Citizens Property Insurance Corp, Wells Fargo
Insurance Group, Allianz of America, Great American P and C
Insurance Group and Others 102

Table 36: Top Banks in the US - Ranked by Assets held as at
the Second Quarter of 2010 (in US$ Billions) 103

Table 37: Leading US Book Runners (2010): Percentage
Breakdown of Market Share for BAML Capital Partners, J.P.
Morgan, Citi , Deutsche Bank, Wells Fargo and Co., BNP
Paribas, Credit Suisse , Barclays Bank PLC, Goldman Sachs,
RBS and Co and Others 103

Table 38: Leading Surety Insurance Firms in the US (2009):
Percentage Breakdown of Market Share for American
International Group, Lloyd's, Zurich Financial Services N.A.
Group, Nationwide Group, ACE INA Group, Markel Corporation
Group, W.R.Berkeley Group, CAN Insurance Companies and Others 104

Table 39: US Leading Credit Card Issuers (2010) Based on
Purchase Volumes in Billions of US$ 104

2. CANADA 105
Canadian Securities Industry 105
Alternative Trading Systems (ATS) 105
Access to Capital for Businesses and Governments 105
Market Trends 105
The Increasing Importance of the Canadian Securities Industry 106
Key Statistics 106
Table 40: Asset Allocation of Pension Funds in Canada (2011):
Percentage Breakdown by Type - Equities, Bonds and Others 106

Table 41: Canadian Insurance Market (2011) - Percentage Share
Breakdown of Value of Insurance Premiums by Segment - Life
Insurance and Non-Life Insurance 106

Table 42: Leading Life Insurance Firms in Canada (2008):
Percentage Breakdown of Market Share by Great-West Life
Assurance Co., Manufacturers Life Insurance Co. , Sun Life
Assurance Company of Canada, Canada Life Financial Corp and
Others 107

3. EUROPE 108
Organization of European Asset Management Industry 108
Table 43: European Recent Past, Current and Future Analysis
for Financial Services by Geographic Region - France,
Germany, Italy, UK and Rest of Europe Markets Independently
Analyzed with Assets Under Management (AUM) in US$ Billion
for Years 2010 through 2015 109

Table 44: European 5-Year Perspective for Financial Services
by Geographic Region - Percentage Breakdown of Assets Under
Management (AUM) for France, Germany, Italy, UK and Rest of
Europe Markets for the Years 2011 and 2015 110
FSAP: Leapfrogging the Fragmented Euro Markets 110
Wholesale Financial Services in EU27 110
Insurance Companies and Pension Funds- Largest Institutional
Investors 111
Table 45: European 5-Year Perspective for Insurance Industry
by Geographic Region - Percentage Share Breakdown of Annual
Premiums for France, Germany, Italy, UK, Spain, Russia, Rest
of Europe Markets for Years 2011 and 2015 111
Life Insurance 112
Non-Life Insurance 112
Table 46: European Property and Casualty and Accident
Insurance Market (2011): Breakdown of Premiums by Type of
Product 112
Banking 112
Mobile Banking on a Growth Trajectory 112
Table 47: Penetration (%) of Internet Banking and Mobile
Banking in Select European Countries (2010) 113
Europe Leads in Bancassurance 113
European Retail Financial Services: Bracing up for Imminent
Regulatory and Compliance Requirements 113
Key Statistics 114
Table 48: European Banking Industry: Breakdown of Revenues in
US$ Billion for2010 through 2015 114

Table 49: Leading Insurance Firms in Greece (2008):
Percentage Breakdown of Market Share by Premiums for Ethniki
AAEGA, Interamerican EEAZ, Agrotiki Insurance and Others 114

Table 50: Leading Insurance Firms in Hungary (2008):
Percentage Breakdown of Market Share by Premiums for Allianz,
Generali Providencia, Groupama Garancia and Others 115

3a. GERMANY 116
Market Primer on Banking 116
Insurance: Market Overview 116
Table 51: German Insurance Market (2011) - Percentage Share
Breakdown of Value of Insurance Premiums by Segment - Life
Insurance and Non-Life Insurance 116
Insurance Penetration in German Households 116

3b. ITALY 117
Highly Fragmented Banking Market 117
Insurance: Looking up Again 117
Table 52: Italian Insurance Market (2011) - Percentage Share
Breakdown of Value of Insurance Premiums by Segment - Life
Insurance and Non-Life Insurance 117
Banks in the Italian Insurance Business 118

3c. RUSSIA 119
Overview 119
Table 53: Leading Insurance Firms in Russia (2008):
Percentage Breakdown of Market Share by Premiums for ALICO,
Rosgostrakh Life, Geopolis and Others 119

3d. SPAIN 120
Brief Overview Banking Industry 120
Insurance Industry - A Snapshot 120

3e. THE UNITED KINGDOM 121
Market Overview 121
Table 54: Financial Services Industry in the UK (2011):
Percentage Breakdown of Funds Under Management by Type -
Institutional (Insurance, Corporate Pension Fund and Others),
Retail, Alternative Funds (Hedge Funds, Property Funds, and
Private Equity Funds) and Private Client Funds 121
Pioneering Privatization 122
Retail Financial Sector Primed to Gain from Entry to EMU 122
Retail Regulation Reforms 122
Sectoral Perspective 122
UK - The Largest Insurance Market in Europe 122
Table 55: UK Insurance Market (2011) - Percentage Share
Breakdown of Value of Insurance Premiums by Segment - Life
Insurance and Non-Life Insurance 123
Bastion of Private Pension Funds 123
Table 56: Asset Allocation of Pension Funds in the UK
(2011): Percentage Breakdown by Type - Equities, Bonds and
Others 124
Banking: Strongly Rooted 124
Consolidation to Spark Up the UK Retail Banking Sector 124
Fund/Asset Management: Innovative Management ‘Styles' Sectoral
Funds 124
Securities: A Highly Developed Market 124

4. ASIA-PACIFIC 125
The Emerging Market 125
Bancassurance Growing Swiftly 125
Credit Cards 125
Table 57: Online Payment Preferences of Consumers in Asia
Pacific as a Percentage of Population 126
Key Statistics 126
Table 58: Asia-Pacific 5-Year Perspective for Insurance
Industry by Geographic Region - Percentage Share Breakdown of
Annual Premiums for Japan, China, India, Australia, Hong
Kong, South Korea, and Rest of Asia-Pacific Markets for Years
2011 and 2015 126

Table 59: Leading Insurance Firms in Indonesia (2008):
Percentage Breakdown of Market Share by Premiums for PT
Asuransi Jasa Indonesia, PT Asuransi Astra Buana and Others 127

Table 60: Leading Insurance Firms in South Korea (2008):
Percentage Breakdown of Market Share by Premiums for Samsung
F and M, Hyundae, Dongfu F and M and Others 127

Table 61: Leading Insurance Firms in Philippines (2008):
Percentage Breakdown of Market Share by Premiums for Malayan
Insurance Co., Prudential Guarantee and Assurance, BPI/MS
Insurance Corp. and Others 127

Table 62: Leading Life Insurance Firms in Hong Kong (2010):
Percentage Breakdown of Market Share Based on Premiums for
AIA, Manulife, HSBC, AXA and Others 128

Table 63: Leading Life Insurance Firms in Thailand (2009):
Percentage Breakdown of Market Share by Premiums for AIA,
Thai Life, Bangkok Life, Muang Thai, Siam Comm NY Life and
Others 128

4a. JAPAN 129
Pension Funds Market 129
Corporate Pension Assets 129
Public Pension Assets 129

4b. AUSTRALIA 130
Market Overview 130
Status of the Financial Market 130
Australia Witnesses Growth in Online Banking Users 130
Key Statistics 131
Table 64: Australian Leading Credit Unions (2010): Percentage
Breakdown of Market Share by - Credit Union Australia,
Savings and Loans, Australia Central Credit Union, Community
CPS Credit Union, New South Wales and Police and Nurses
Mutual Banking 131

4c. CHINA 132
Market Overview - “Now and Then” 132
Segmental Perspective 133
Banking 133
Liberalization Fuels Foreign Investments in Banking 133
Mobile Banking: A Strategy to Gain Competitive Advantage 133
Domestic Banks Dominate Online Banking Market 134
Table 65: Internet Banking Market in China (2011):
Percentage Share Breakdown of Trade Value by Corporate and
Personal Sectors 134
Insurance 134
Insurance: Phased Transition to Liberalization 134
Table 66: Chinese Insurance Market (2011) - Percentage Share
Breakdown of Value of Insurance Premium by Segment - Life
Insurance and Non-Life Insurance 135

Table 67: Leading Life Insurance Firms in China (2010):
Percentage Breakdown of Market Share by Premiums for China
Life, Ping An, China Pacific, Tai Kang, Xin Hua, PICC Life,
PICC Health and Others 135
Securities 136
Government Priorities for a Better Securities Market 136
Credit Cards 137
CBRC Regulations to Control Credit Card Sales in China 137

4d. INDIA 138
Overview 138
Table 68: Financial Savings of Households in India (2011):
Percentage Share Breakdown by Financial Instruments- Bank
Deposits, Insurance, Pension and Provident Funds, Mutual Funds
and Others 138
Financial Services Market in India - Impact of Recession 138
Destination India for Major Foreign Banks and Pension Funds 138
Insurance Sector: Rising Opportunities 139
Life Insurance to Gain Popularity 139
Medical Insurance Expense to Increase 139
Table 69: Indian Insurance Market (2011) - Percentage Share
Breakdown of Value of Insurance Premiums by Segment - Life
Insurance and Non-Life Insurance 140

Table 70: Leading Life Insurance Firms in India (2010):
Percentage Breakdown of Market Share for Reliance Capital,
Prudential ICICI, UTI, HDFC MF and Others 140
Banking - A Long March Ahead 140
Indian Banks Up for Plucking? 141
Technology Makeover Sending Ripples in the Banking Industry 141
Single Regulator - Is India Ready? 141
Mutual Funds 142
Overview 142
Distribution Channels Vary of Domestic and Foreign Players 142
Recent Developments 142
SEBI Abolishes Entry Load 142
QFIs Gain Permit to Invest in Mutual Funds 143
SEBI Relaxes Mutual Fund Merger Norms 143
Other Developments 143
Mortgage Industry 144
Credit Cards 144
An Under penetrated Market with Huge Potential 144

4e. SINGAPORE 145
Singapore Banking Sector 145

4f. TAIWAN 146
Market Outlook 146

5. LATIN AMERICA 147
Latin American Banking Industry Eyes More Investments 147
Market Snapshots 147
Insurance: A High Potential Industry 147
Table 71: Latin American 5-Year Perspective for Insurance
Industry by Geographic Region - Percentage Share Breakdown of
Annual Premiums for Argentina, Brazil, Mexico, and Rest of
Latin American Markets for Years 2011 and 2015 148
Debit Cards Issuers Face the Heat from Credit Cards 148
Regional Market 148
Brazil: A Key Market in Latin America 148
Banking 149
Outlook 149
Insurance Industry: Overview 149
Table 72: Household Penetration of Insurance in Brazil
(2011): Percentage Breakdown of Number of Households with
Insurance by Area 149
Chile: Growth Spurred by Reforms and Stability 150
Market Overview 150
Market Reforms 150
Banking 150
Securities 151
Insurance - A Well Developed Market 151
Mexico 151
Insurance Industry Abounds with Opportunities 151
Key Statistics 152
Table 73: Leading Life Insurance Firms in Mexico (2010):
Percentage Breakdown of Market Share by Premiums for
MetLife, BBVA/Bancomer, Grupo Nacional Provincial, Monterey
New York Life, Citi/Banamex and Others 152

Table 74: Leading Life Insurance Firms in Mexico (2010):
Percentage Breakdown of Market Share by Premiums for
MetLife, BBVA/Bancomer, Grupo Nacional Provincial,
Citi/Banamex and Others 152

Table 75: Leading Mexican Banks (2010*): Percentage
Breakdown of Market Share Based on Deposits 153

6. REST OF WORLD 153
South Africa 153
Mobile Banking Sector Takes Off 153


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