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  4. > Mexico and Central America and the Caribbean Contact Center Outsourcing Services Markets

Diversifying Strategies and Locations to Overcome the Economic Slowdown and Industry Saturation

Growth in the Mexican contact center outsourcing services market is expected to be driven by local business and offshoring markets. Central America and the Caribbean are experiencing saturation levels in key cities in Costa Rica and Panama, which represents growth opportunities for alternative locations in the region. This research service provides metrics and forecasts regarding market size, revenue by origin, offshoring destinations, and market share. It includes revenue breakdown by type of service, tier of competition, and industry verticals.

Table Of Contents

Mexico and Central America and the Caribbean Contact Center Outsourcing Services Markets
Research Objectives and Scope
Executive Summary
Driver and Restraints
Key Takeaways
Forecasts
Revenue
Workstations
Workstations
Revenue by Origin
Offshoring Markets
Revenue by Service Type
Revenue by Tier of Competition
Market Share and Competitive Analysis
Revenue by Industry Vertical
Revenue by Medium Type
Revenue by Services
IVR vs Live Agent
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