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Mexico and Central America and the Caribbean Contact Center Outsourcing Services Markets

  • February 2014
  • Frost & Sullivan
Report ID: 2043426

Summary

Table of Contents

Diversifying Strategies and Locations to Overcome the Economic Slowdown and Industry Saturation

Growth in the Mexican contact center outsourcing services market is expected to be driven by local business and offshoring markets. Central America and the Caribbean are experiencing saturation levels in key cities in Costa Rica and Panama, which represents growth opportunities for alternative locations in the region. This research service provides metrics and forecasts regarding market size, revenue by origin, offshoring destinations, and market share. It includes revenue breakdown by type of service, tier of competition, and industry verticals.

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