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  4. > Analysis of the European Hosted IP Telephony and UCC Services Market

The European hosted Internet protocol (IP) and unified communications and collaboration (UCC) market offers considerable opportunities for both European and international providers delivering compelling next-generation solutions. Over the next five years, service providers with a larger footprint and a greater number of channel partners, reliable networks and the ability to deliver more advanced capabilities will be most successful. This study provides insight on market trends and challenges, a market forecast and a competitor market positioning assessment. Vendors, service providers, resellers and customer organizations can use this analysis to improve their competitive positioning and develop sustainable growth strategies.


Market Overview—Key Questions This Study Will Answer

What are the market and technology trends, drivers and restraints in the European hosted IP
telephony and UCC market and how are they different from those in other world regions?

How big is the European hosted IP telephony and UCC services market in terms of installed users
and recurring service provider revenues and what is the growth potential for the next six years?

Which European countries and sub-regions present the largest growth opportunities for hosted IP
telephony and UCC services?

Which UCC technologies are European businesses using today and planning to adopt in the future
and which enterprise solutions are they looking to move to the cloud?

What is the nature of the competitive landscape in this market and how are the different service
providers positioned in terms of growth strategies and competitive differentiators?

What are the key success factors in the European hosted IP telephony and UCC services market?

Table Of Contents

Analysis of the European Hosted IP Telephony and UCC Services Market
Table of Contents

Executive Summary 6
Key Findings 7
Market Engineering Measurements 9
Market Overview 12
Market Definitions 13
Total Hosted IP Telephony and UCC Services Market ---
External Challenges: Drivers and Restraints 26
Forecasts and Trends 29
Demand Analysis 36
Country and Sub-region Analysis 50
Market Share and Competitive Analysis 59
Mega Trends and Industry Convergence Implications 70
The Last Word 77
Appendix 81


List of Exhibits

Exhibit Slide Number
Total Hosted IP Telephony and UCC Services Market: Market Engineering Measurements,
Europe, 2013 9
Total Hosted IP Telephony and UCC Services Market: Porter's Five Forces, Europe, 2013 23
Total Hosted IP Telephony and UCC Services Market: Distribution Channel Analysis, Europe,
2013 24
Total Hosted IP Telephony and UCC Services Market: Key Market Drivers, Europe, 2014-2019 27
Total Hosted IP Telephony and UCC Services Market: Key Market Restraints, Europe,
2014-2019 28
Total Hosted IP Telephony and UCC Services Market: Installed Users and Revenue Forecast,
Europe, 2012-2019 31
Total Hosted IP Telephony and UCC Services Market: Average Price per User per Month,
Europe, 2012-2019 33
Total Hosted IP Telephony and UCC Services Market: Penetration Analysis, Europe, 2012-2019 37
The Workforce Picture, Now and in the Future: US and Europe, 2013 41
Overall Highly Effective Cloud Computing Technologies-Agree/Completely Agree: US and
Europe, 2013 42
Enterprise Communications Technologies Planned to Be Used in the Future by Region: US and
Europe, 2013 43
Current Percent of Enterprise Communication Solutions Moved to the Cloud: US and Europe,
2013 45
Most Prevalent Enterprise Communications Solutions Moved to the Cloud by Region: US and
Europe, 2013 46
Least Prevalent Enterprise Communications Solutions Moved to the Cloud by Region: US and
Europe, 2013 47
Plans to Move Enterprise Communications Solutions to the Cloud: US and Europe, 2013 48
Expected Percent of Enterprise Communication Solutions to be Moved to the Cloud: US and
Europe, 2013 49
Total Hosted IP Telephony and UCC Services Market: Percent of Installed Users by Country/
Sub-region, Europe, 2013-2019 51
Total Hosted IP Telephony and UCC Services Market: Percent Provider Share of Installed Users,
Europe, 2013 60
Total Hosted IP Telephony and UCC Services Market: Competitive Structure, Europe, 2013 61
Total Hosted IP Telephony and UCC Services Market: SWOT Analysis, Europe, 2013 62
Communications and Collaboration Industry: Mega Trend Impact, Europe, 2013-2019 75
Total Hosted IP Telephony and UCC Services Market: Market Engineering Measurements,
Europe, 2013 83

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