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  5. > The Future of Mobile Devices from a Customer Perspective—United States and Europe

The overall research objective is to measure the current use and future decision-making behavior toward IT technologies, specifically smartphones and tablets for business purposes. Nearly 3 out of 4 organizations issue corporate-owned laptops and smartphones to their workforces, while almost half issue tablets. Almost 60% of organizations allow connection of personal devices to the corporate network; however, only 4 out of 10 IT decision makers report that their companies have a formal bring your own device policy in place. Moreover, Android has taken a surprising lead as the most common mobile operating system supported for organization-owned devices, followed by iOS, Windows Mobile, and BlackBerry.


Research Objectives

The overall research objective is to measure the current use and future information technology (IT) decision-making behavior toward technologies, specifically smartphones and tablets for business purposes.

Frost & Sullivan aims to accomplish the following:

Understand the IT-related challenges organizations currently face

Assess the current and future use of enterprise communications technologies

Evaluate factors that drive investments in enterprise communications technologies

Gauge the communications infrastructure trends

Appraise the available IT budgets

Measure the impact the workface has on IT technologies

Table Of Contents

The Future of Mobile Devices from a Customer Perspective—United States and Europe
Table of Contents

Research Objectives and Methodology 4
Executive Summary 8
Influential Factors on a Company's Effectiveness at Utilizing IT to Achieve Business Objectives 10
Current and Future Use of Mobile Devices 12
Impact of Influential Factors on Mobile Devices 20
The Distribution and Use of Organization-owned Mobile Devices 22
Bring Your Own Device 29
Available IT Budgets for Mobile Devices 40
Impact of the Workforce on IT 43
Profile 47
The Frost and Sullivan Story 55

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