Table of Contents
Rating & Charging and Other Core Billing Business Drivers and Market Trends examines the business drivers and market trends unfolding in the global rating & charging and other core billing (invoicing, taxes, payments, accounts receivable, collections and journaling) marketplace.
Stratecast has taken a deep dive into the changing communications marketplace, and evaluated the role of billing and policy management within the communications service provider (CSP) business support system (BSS) operations. Stratecast views billing and policy management as inextricably linked; and, as such, launched a major study of over global suppliers that offer a variety of billing, policy management, or combined solutions. The results of this work include a report concentrated on policy management, and a multi-part report series focused on the end-to-end billing marketplace, as detailed below:
Global CSP Policy Management Strategy Definition and Solution Supplier Market Analysis examines how the policy rules and policy enforcement functions are presently realized in connection with convergent rating & charging. This report provides a market share analysis for the Policy and Charging Rules Function (PCRF) and Policy and Charging Enforcement Function (PCEF) segments. It also delivers a five-year market forecast for each. The report identifies a number of solution suppliers that address these business functions, in addition to providing company-level profiles for a selection of them. It was published in March 2013 as Stratecast report OSSCS 14-03, Global CSP Policy Management Strategy Definition and Solution Supplier Market Analysis.
Global CSP Billing Part 1: Billing Market Business Requirements Survey Analysis. Global CSP Billing Part 1 examines the market forces that are driving change within the global billing market, and provides a close look at the billing solution requirements that must be addressed by the supplier community as the CSP market continues to evolve. It was published as two documents:
Global CSP Billing 2013 Edition Part 1a: Market Drivers, Changing Strategies, and New Business Models looks into the forces that are redefining the current CSP landscape, and explains how new business models are essential for engaging in new monetization strategies needed to offset declining revenues in traditional voice, text, and data access services. It was published as OSSCS 14-05, Global CSP Billing Part 1a – 2013 Edition: Market Drivers, Changing Strategies and New Business Models, July
Global CSP Billing 2013 Edition Part 1b: Business Requirements Market Survey Analysis provides a perspective on the billing solution requirements that must be addressed to meet current CSP business needs, and to flexibly meet new
customer service options. It delivers a view of the Stratecast survey findings concerning business and technology billing solution requirements deemed important by the global CSP community. It was published as OSSCS 14-06, Global CSP Billing Part 1b – 2013 Edition: Business Requirements Market Survey Analysis, July 2013.
Global CSP Billing Part 2: Global CSP End-to-End Billing Market. Global CSP Billing Part 2 examines the business strategies for billing; what is contained within the overall CSP billing marketplace; and identifies more than suppliers that address various aspects of the end-to-end billing supplier market. It was published as two documents:
Global CSP Billing 2013 Edition Part 2a: Global Business Drivers, Market Trends, and New Solution Strategies describes the changes in today’s CSP marketplace that require a keener focus on the customer experience. The report places the significance of billing systems upgrades in a broader picture, to reflect on the needs of not just the CSP billing marketplace but accommodation of the requirements from changing business models that engage with other industries. It was published as OSSCS 14-07, Global CSP Billing 2013 Edition Part 2a: Global Business Drivers, Market Trends, and New Solution Strategies, August 2013.
Global CSP Billing 2013 Edition Part 2b: Global Billing Market Share Analysis, Forecast, and Supplier Identification offers a five-year market forecast of the overall billing market, identifies the overall billing industry leaders, and highlights billing solution leaders by revenue within the following regions: North America (NA); Mexico, Central America, Caribbean, and South America (LATAM); Europe, Middle East and Africa (EMEA); and Asia-Pacific (APAC). It was published as OSSCS 14-08, Global CSP Billing 2013 Edition Part 2b: Global Billing Market Share Analysis, Forecast, and Supplier Identification, August, 2013.
Global CSP Billing Part 3: Billing Mediation. Global CSP Billing Part 3 examines the billing mediation sector—the first of four major billing sub-sectors that address the monetization needs of the global CSP marketplace. It is published as two documents:
Global CSP Billing 2013 Edition Part 3a: Billing Mediation Business Drivers and Market Trends analyzes the key business drivers that are shaping the global billing mediation market, and looks at the trends within that market. This report was
published as OSSCS 14-12, Global CSP Billing 2013 Edition Part 3a: Billing Mediation Business Drivers and Market Trends, November 2013.
Global CSP Billing 2013 Edition Part 3b: Billing Mediation Market Share Analysis, Forecast, and Global Supplier Assessment delivers an assessment and market profiles for approximately suppliers, provides a market share analysis
based on recent financial information, and establishes a five-year forecast for the billing mediation market. This report was published as OSSCS 14-13, Global CSP Billing 2013 Edition Part 3b: Billing Mediation Market Share Analysis, Forecast, and Global
Supplier Assessment, December, 2013.
Global CSP Billing Part 4: Rating & Charging and Other Core Billing. Global CSP Billing Part 4 examines the rating & charging and other core billing sector—the second of four major billing sub-sectors that address the monetization needs of the global CSP
marketplace. It is published as two documents:
This Report – Global CSP Billing Part 4a: Rating & Charging and Other Core Billing Business Drivers and Market Trends examines the business drivers andmarket trends unfolding in the global rating & charging and other core billing
(invoicing, taxes, payments, accounts receivable, collections and journaling) marketplace.
Some of the most noteworthy insights are:
Convergent rating & charging is the keystone of modern business-to-consumer (B2C) billing, but a convergent rating & charging engine is not enough. Close integration between rating & charging and other business functions, such as policy and mediation, is needed to form end-to-end solutions to meet the needs of complex service offerings.
Best-of-breed billing component implementations are now giving way to best-of-suite solutions from a single supplier that can address all business support needs. Best-of-suite solutions are more cost effective to operate, and can be delivered through a software license model or as a cloud service.
Purpose-built analytics, tied to CSP billing systems, can address the business need for real-time decisioning—the ability to gain insight about current customer behavior, and then take advantage of the opportunity to offer something additional at the point of peak customer attention. This is the next important development in an end-to-end billing solution strategy.
Many rating & charging solutions focus entirely on the B2C segment, with its millions of customers and relatively small number of service options. The complex service monetization needs of the business-to-business (B2B) segment offer great opportunities to CSPs and to those suppliers whose billing solutions can support flexible contracts and negotiable pricing.
New business models need both B2C and B2B billing capabilities enabled, in part, by real-time, policy-enabled rating & charging. Such models include support for bundled cloud (Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS)) services, cross-industry multi-partner virtual services, and M2M.
The effects of virtual network technologies are still evolving, but will impact all segments of CSP billing in the months ahead. As the operations & monetization (O&M)3 requirements for virtual networks formalizes through the standards process, many solution suppliers will advance their agendas. As solutions are made available, they will further drive new requirements when existing capabilities are tested and implemented. Ultimately, CSP business momentum will solidify the requirements and O&M solution processes for virtual network implementation and operation.
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