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Global Assessment of Telecommunications Service Providers in Healthcare

  • April 2014
  • -
  • Frost & Sullivan
  • -
  • 200 pages

Summary

Table of Contents

Key Findings

•Telecommunications service providers around the world are looking for alternative revenue streams as sales and profitability from traditional telecommunication services decline. Healthcare is emerging as an important vertical market opportunity, given the rapid transformations happening across the industry in different parts of the world.
•Healthcare challenges including aging populations, escalating healthcare costs, and inadequate access to quality care are major drivers for the adoption of communication technologies in healthcare around the world. Healthcare providers are at a consensus that intelligent connectivity can help improve efficiency and reduce costs.
•The state of telecommunications infrastructure development as well as technology adoption in healthcare varies considerably across regions and countries. A country’s technology readiness is a key determinant of the products and services that telecom companies will use to enter the healthcare market.
•Machine-to-machine (M2M) communications and the use of devices and sensors are the key areas of investment. The vision is to create an Internet of Things (IoT) in healthcare, but this would require a significant shift in current technologies, standards, and regulations as well as consumer mindset.

Scope and Segmentation

•This research service analyzes the role of telecommunications service providers in the healthcare industry with particular focus on their business model and portfolio for healthcare.
•The objective of this study is to identify best practices and successful business models in healthcare.
•Within the scope of healthcare, there is a focus on healthcare delivery and all stakeholders associated with it, including patients, care providers, payers, and government bodies.

Key Questions This Study Will Answer

What is the role of telecommunication service providers in healthcare delivery?
What are the challenges faced by telecommunications companies while expanding specialized services for healthcare across various regions?
Who are the leading telecommunications participants in the healthcare industry? What are their strategies and portfolios for healthcare? How do they compare with their peers in the industry?
What are some of the successful partnerships and business models in this space? How are these impacting the industry over the long run?
What will be some of the most lucrative opportunities for telecommunications companies in healthcare over the next five years?

Research Methodology

•For the purpose of this research, Frost & Sullivan telecommunication service providers should be profiled based on the following criteria:
oLeading telecom company globally in terms of revenue and subscriber base
oLeading national or regional telecom company in terms of subscriber base
oExisting portfolio of products and services that help to improve healthcare delivery
•These companies were profiled based on a combination of primary and secondary research, with particular focus on the company’s strategy and portfolio for healthcare.
•Further interviews with Key Opinion Leaders (KOLs) from the healthcare industry helped identify unmet market needs.

CEO’s Perspective

Telecommunications companies need to minutely understand the healthcare value chain and identify opportunities, which they can monetize using their existing core competencies.
Expansion of the healthcare portfolio can and should be a part of a larger strategy to leverage telecommunications for building Smart Cities and Smart Communities.
Strategic partnerships to create an ecosystem of products and services as well as acquisitions to expand an existing portfolio are currently the most preferred means of growth amongst telecoms.

Key Companies to Watch

BT
•Aggressive growth and expansion plans into emerging markets with particular focus on China.
•Comprehensive portfolio of healthcare services developed through domestic experience.

AT&T
•Successfully established and expanding an ecosystem of products and services by partnering with diverse healthcare stakeholders including standards organizations.

Telstra
•Recently announced an eHealth strategy that clearly identifies healthcare focus areas, which the company can serve through its existing core competencies.

Telefonica
•Leading market participant in Europe; Telefonica has a strong presence in Latin America (LATAM), which gives the company access to a strategically important healthcare growth market.
•Recent partnership with Capita to expand its eHealth portfolio.

Verizon
•Investing heavily in R&D to develop innovative technologies to serve a number of health technology markets.
•Strong pipeline of telehealth and remote patient monitoring (RPM) services.

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