1. Market Research
  2. > Telecom Market Trends

Latin American Unified Communications and Collaboration Vendors and Partners Survey

  • April 2014
  • 49 pages
  • Frost & Sullivan
Report ID: 2079086


Table of Contents

The Latin American unified communications (UC) and collaboration market has evolved over the last couple of years. New technologies and applications such as Web collaboration/personal video, UC communications client and audio/video/Web conferencing and mobile applications have penetrated this market, while others are losing ground. The cloud model is attracting vendors and customers. This research service outlines drivers but also covers market restraints, such as security issues and lack of customer education.

Executive Summary

Government and IT/telecommunications are the top x industries currently served by unified
communications (UC) application vendors in Latin America. The former had growth since
2011, presenting an opportunity for UC applications vendors in 2014.

Even though the market has evolved substantially since the last survey (from x % of the
respondents' customer base who had already deployed a complete suite of UC in 2011 to x
% in 2013), there is still a lot of potential to invest in the market because much of the
customer base ( x %) plans to deploy UC applications over the next x to x years.

A lot of customers do not yet prioritize investments in UC applications ( x %) and are
somewhat insecure about the product’s reliability ( %). That leaves space for vendors to
invest in ways to demonstrate to the end user the benefits and the value of UC and
collaboration services.

Colombia, Brazil, Mexico, Chile, and Peru remain the top x regions, with the highest growth
expectation for 2014. Moreover, Colombia stood out as the respondent country with the
most expected growth, surpassing Brazil and showing a lot of potential for 2014.

UC client applications grew substantially in 2013, and is the product with the largest
expected growth in 2014, according to the surveyed companies.

Cloud services’ use is expected to significantly increase in the next months, driven by the
lower total cost of ownership and faster access to advanced technologies.

Get Industry Insights. Simply.

  • Latest reports & slideshows with insights from top research analysts
  • 60 Million searchable statistics with tables, figures & datasets
  • More than 25,000 trusted sources
  • Single User License — provides access to the report by one individual.
  • Department License — allows you to share the report with up to 5 users
  • Site License — allows the report to be shared amongst all employees in a defined country
  • Corporate License — allows for complete access, globally.

Ahmad helps you find the right report:


The research specialist advised us on the best content for our needs and provided a great report and follow-up, thanks very much we shall look at ReportLinker in the future.

Kate Merrick

Global Marketing Manager at
Eurotherm by Schneider Electric

We were impressed with the support that ReportLinker’s research specialists’ team provided. The report we purchased was useful and provided exactly what we want.

Category Manager at

ReportLinker gave access to reliable and useful data while avoiding dispersing resources and spending too much time on unnecessary research.

Executive Director at
PwC Advisory

The customer service was fast, responsive, and 100% professional in all my dealings (...) If we have more research needs, I'll certainly prioritize working with ReportLinker!

Scott Griffith

Vice President Marketing at
Maurice Sporting Goods

The research specialist provided prompt, helpful instructions for accessing ReportLinker's product. He also followed up to make sure everything went smoothly and to ensure an easy transition to the next stage of my research

Jessica P Huffman

Research Associate at
American Transportation Research Institute

Excellent customer service. Very responsive and fast.

Director, Corporate Strategy at

I reached out to ReportLinker for a detailed market study on the Air Treatment industry. The quality of the report, the research specialist’s willingness to solve my queries exceeded my expectations. I would definitely recommend ReportLinker for in-depth industry information.

Mariana Mendoza

Global Platform Senior Manager at
Whirlpool Corporation

Thanks! I like what you've provided and will certainly come back if I need to do further research works.

Bee Hin Png

CEO at
LDR Pte Ltd

The research specialist advised us on the best content for our needs and provided a great report and follow-up, thanks very much we shall look at ReportLinker in the future.

Kate Merrick

Global Marketing Manager at
Eurotherm by Schneider Electric

Purchase Reports From Reputable Market Research Publishers

EMEA Unified Communications as a Service Forecast, 2016-2020

  • $ 3960
  • Industry report
  • March 2017
  • by IDC

This IDC study provides a forecast for the EMEA UCaaS market. It covers UCaaS Applications and UCaaS Voice as two key segments, providing forecasts for both by revenue and subscribers. It also contains ...

Worldwide Unified Communications and Collaboration Forecast, 2017-2021

  • $ 3960
  • Industry report
  • May 2017
  • by IDC

This IDC study aggregates segments of key technology market forecasts that make up the unified communications and collaboration (UC&C) ecosystem. The segments that have been aggregated for this study represent ...

EMEA Enterprise IP Telephony and Unified Communications Equipment and Software Market Shares 2016

  • $ 3960
  • Industry report
  • May 2017
  • by IDC

This document provides the 2016 shares for the EMEA IP PBX, IP phone, and UC applications markets for Alcatel-Lucent Enterprise, Avaya, Cisco, Huawei, Microsoft, Mitel, NEC, Polycom, ShoreTel, Toshiba, ...


Reportlinker.com © Copyright 2017. All rights reserved.

ReportLinker simplifies how Analysts and Decision Makers get industry data for their business.