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The Latin American unified communications (UC) and collaboration market has evolved over the last couple of years. New technologies and applications such as Web collaboration/personal video, UC communications client and audio/video/Web conferencing and mobile applications have penetrated this market, while others are losing ground. The cloud model is attracting vendors and customers. This research service outlines drivers but also covers market restraints, such as security issues and lack of customer education.


Executive Summary

Government and IT/telecommunications are the top x industries currently served by unified
communications (UC) application vendors in Latin America. The former had growth since
2011, presenting an opportunity for UC applications vendors in 2014.

Even though the market has evolved substantially since the last survey (from x % of the
respondents' customer base who had already deployed a complete suite of UC in 2011 to x
% in 2013), there is still a lot of potential to invest in the market because much of the
customer base ( x %) plans to deploy UC applications over the next x to x years.

A lot of customers do not yet prioritize investments in UC applications ( x %) and are
somewhat insecure about the product’s reliability ( %). That leaves space for vendors to
invest in ways to demonstrate to the end user the benefits and the value of UC and
collaboration services.

Colombia, Brazil, Mexico, Chile, and Peru remain the top x regions, with the highest growth
expectation for 2014. Moreover, Colombia stood out as the respondent country with the
most expected growth, surpassing Brazil and showing a lot of potential for 2014.

UC client applications grew substantially in 2013, and is the product with the largest
expected growth in 2014, according to the surveyed companies.

Cloud services’ use is expected to significantly increase in the next months, driven by the
lower total cost of ownership and faster access to advanced technologies.

Table Of Contents

Latin American Unified Communications and Collaboration Vendors and Partners Survey
Table of Contents


Executive Summary 4
Demographic Profile and Implementation 6
Market Drivers, Restraints, Internal Challenges, and Expectations 14
Cloud Services 25
Decision-making Process and Budget 30
Conclusions 36
The Last Word 39
The Frost and Sullivan Story 42

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