1. Market Research
  2. > Telecom
  3. > Mobile Services Market Trends
  4. > The Case study: PCCW-HKT improves loyalty in a market with more than 200% mobile penetration

PCCW-HKT is the smallest of the five mobile operators in Hong Kong, which is an intensely competitive market that is approaching saturation. This case study looks at how the operator improved customer loyalty and reduced churn through a top-down customer experience management (CEM) transformation programme.

Executive summary: PCCW-HKT, the smallest of five CSPs in Hong Kong, transforms the customer experience in its operations and customer care

Table Of Contents

The Case study: PCCW-HKT improves loyalty in a market with more than 200% mobile penetration

View This Report »

Get Industry Insights. Simply.

  • Latest reports & slideshows with insights from top research analysts
  • 24 Million searchable statistics with tables, figures & datasets
  • More than 10,000 trusted sources
24/7 Customer Support

Talk to Ahmad

+1 718 618 4302

Purchase Reports From Reputable Market Research Publishers
Global Mobile Services Market (Volume and Revenue Analytics) to 2020: Review of Mobile Subscriptions Segmentation, Usage, ARPS, Churn and Overall Revenues

Global Mobile Services Market (Volume and Revenue Analytics) to 2020: Review of Mobile Subscriptions Segmentation, Usage, ARPS, Churn and Overall Revenues

  • $ 19995
  • Industry report
  • August 2016
  • by Pyramid Research

Summary Pyramid Research report Global Mobile Services Market (Volume and Revenue Analytics) to 2020: Review of Mobile Subscriptions Segmentation, Usage, ARPS, Churn and Overall Revenues built using extensive ...

Middle East and North Africa Mobile Services Market (Volume and Revenue Analytics) to 2020: Review of Mobile Subscriptions Segmentation, Usage, ARPS, Churn and Overall Revenues

Middle East and North Africa Mobile Services Market (Volume and Revenue Analytics) to 2020: Review of Mobile Subscriptions Segmentation, Usage, ARPS, Churn and Overall Revenues

  • $ 10995
  • Industry report
  • September 2016
  • by Pyramid Research

Summary Pyramid Research report Middle East and North Africa Mobile Services Market (Volume and Revenue Analytics) to 2020: Review of Mobile Subscriptions Segmentation, Usage, ARPS, Churn and Overall Revenues ...

South America Mobile Services Market (Volume and Revenue Analytics) to 2020: Review of Mobile Subscriptions Segmentation, Usage, ARPS, Churn and Overall Revenues

South America Mobile Services Market (Volume and Revenue Analytics) to 2020: Review of Mobile Subscriptions Segmentation, Usage, ARPS, Churn and Overall Revenues

  • $ 9995
  • Industry report
  • September 2016
  • by Pyramid Research

Summary Pyramid Research report South America Mobile Services Market (Volume and Revenue Analytics) to 2020: Review of Mobile Subscriptions Segmentation, Usage, ARPS, Churn and Overall Revenues built using ...


ref:plp2014

Reportlinker.com © Copyright 2016. All rights reserved.

ReportLinker simplifies how Analysts and Decision Makers get industry data for their business.