1. Market Research
  2. > Telecom Market Trends
  3. > The IBM: service assurance

The IBM: service assurance

  • April 2014
  • -
  • Analysys Mason
  • -
  • 18 pages

IBM is a worldwide IT infrastructure, software and services supplier. It delivers service assurance solutions to CSPs through its Cloud and Smarter Infrastructure (CSI) business unit. This profile provides an overview of IBM's financials, products and customers, as well as an analysis of its strengths, weaknesses, opportunities and threats in the service assurance market.

- IBM is a worldwide IT infrastructure, software and services supplier. It delivers service assurance solutions to communications service providers (CSPs) through its Cloud and Smarter Infrastructure (C&SI) business unit – an umbrella division for cloud and IT optimisation, enterprise endpoint management, and asset and facilities management.
- IBM is the second-largest service assurance vendor worldwide in terms of revenue, and is the market leader in two sub-segments: service management, and fault and event management.
- IBM has a broad portfolio of service assurance products and strong partnerships with all of the major infrastructure suppliers.
- The Tivoli Netcool portfolio of products provide service assurance functions and is part of IBM’s network management solution. IBM provides Netcool Network management as a single solution that combines IBM Tivoli Netcool/OMNIbus, IBM Tivoli Network Manager and IBM Tivoli Netcool Configuration Manager.
- In October 2013, IBM completed its acquisition of The Now Factory, a provider of customer experience management (CEM) and customer experience analytics solutions for CSPs.1

Table Of Contents

The IBM: service assurance

View This Report »

Get Industry Insights. Simply.

  • Latest reports & slideshows with insights from top research analysts
  • 24 Million searchable statistics with tables, figures & datasets
  • More than 10,000 trusted sources
24/7 Customer Support

Talk to Veronica

+1 718 514 2762

Purchase Reports From Reputable Market Research Publishers
Analysis of the Asia-Pacific Hosted IP Telephony and Unified Communications and Collaboration (UCC) Services Market, 2016 Update

Analysis of the Asia-Pacific Hosted IP Telephony and Unified Communications and Collaboration (UCC) Services Market, 2016 Update

  • $ 15000
  • Industry report
  • December 2016
  • by Frost & Sullivan

Hybrid Environment Drives Sustainable Growth The Asia-Pacific hosted IP telephony and Unified Communications and Collaboration (UCC) services market entered into a fast-moving stage for the first time ...

Wireless network data traffic: worldwide trends and forecasts 2016-2021

Wireless network data traffic: worldwide trends and forecasts 2016-2021

  • $ 7999
  • Industry report
  • February 2017
  • by Analysys Mason

"The rate of annual growth worldwide will decline persistently over the forecast period, falling from 78% in 2015 to 30% in 2021." Cellular data traffic growth will continue to be stronger in emerging ...

Western Europe telecoms market: interim forecast update (16 countries) 2016–2021

Western Europe telecoms market: interim forecast update (16 countries) 2016–2021

  • $ 7999
  • Industry report
  • February 2017
  • by Analysys Mason

"Telecoms retail revenue decline in Western Europe will be slower than in previous years, falling at a CAGR of –0.5% between 2016 and 2021." Slower revenue decline in Western Europe is a result of increasing ...


ref:plp2014

Reportlinker.com © Copyright 2017. All rights reserved.

ReportLinker simplifies how Analysts and Decision Makers get industry data for their business.