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IBM is a worldwide IT infrastructure, software and services supplier. It delivers service assurance solutions to CSPs through its Cloud and Smarter Infrastructure (CSI) business unit. This profile provides an overview of IBM's financials, products and customers, as well as an analysis of its strengths, weaknesses, opportunities and threats in the service assurance market.
- IBM is a worldwide IT infrastructure, software and services supplier. It delivers service assurance solutions to communications service providers (CSPs) through its Cloud and Smarter Infrastructure (C&SI) business unit – an umbrella division for cloud and IT optimisation, enterprise endpoint management, and asset and facilities management.
- IBM is the second-largest service assurance vendor worldwide in terms of revenue, and is the market leader in two sub-segments: service management, and fault and event management.
- IBM has a broad portfolio of service assurance products and strong partnerships with all of the major infrastructure suppliers.
- The Tivoli Netcool portfolio of products provide service assurance functions and is part of IBM’s network management solution. IBM provides Netcool Network management as a single solution that combines IBM Tivoli Netcool/OMNIbus, IBM Tivoli Network Manager and IBM Tivoli Netcool Configuration Manager.
- In October 2013, IBM completed its acquisition of The Now Factory, a provider of customer experience management (CEM) and customer experience analytics solutions for CSPs.1
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