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The Future of IT in the Healthcare Industry from an IT Decision Maker Perspective

  • May 2014
  • 76 pages
  • Frost & Sullivan
Report ID: 2148685

Summary

Table of Contents

Healthcare Opportunities in the United States and Europe.

The overall objective of this research service was to measure the current and future decision-making behavior toward IT technologies within the healthcare industry, specifically audio conferencing, business-grade and consumer softphones, headsets, Internet protocol telephony, time-division multiplexing phones, unified communications, video, and Web conferencing. Increased productivity was found to be the key reason for IT investment. Large hospitals also looked to increase collaboration and accelerate decision making, while smaller hospitals looked to attract and retain workforce. All organizations were most concerned about new regulatory requirements and about managing multi-vendor solutions.

Research Objectives

The overall research objective is to measure the current use and future decision-making behavior toward information technology (IT) within the healthcare industry, specifically audio conferencing, business-grade softphones, consumer softphones, headsets, Internet protocol (IP) telephony, time-division multiplexing (TDM) phones, unified communications (UC), video, and Web conferencing.

Specifically, Frost & Sullivan aims to accomplish the following:
- Understand the IT-related challenges organizations face today
- Assess the current and future use of enterprise communications technologies
- Evaluate factors that drive investments in enterprise communications technologies
- Gauge the communications infrastructure trends
- Appraise the available IT budgets
- Measure the impact the workforce has on IT technologies

Methodology

Using a Web-based survey methodology during September and October 2013, Frost & Sullivan surveyed? IT decision makers who were working in the healthcare
sector located in the United States and Europe and who were involved in the company’s IT-related purchases. Frost & Sullivan’s survey methodology uses online panels to source only qualified respondents. Respondents must meet requirements set by a screening process prior to full survey participation. Online panels consist of individuals who volunteer to participate in Web-based surveys and typically receive compensation directly from their panel membership for participating in qualified survey research. In general, survey respondents do not receive direct compensation from Frost & Sullivan for participating in research
projects.

Reporting Notes

Due to rounding, percentages in charts and tables may not sum to.

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