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  3. > Evolving Hosted Unified Communications Services Market in India FY 2014

The Bring Your Own Device Phenomenon is Expected to Drive the Market in the Near Future

The bring your own device (BYOD) phenomenon is expected to positively influence the adoption of unified communications over the next few years. The market segments covered in this study are hosted services for audio conferencing, managed video conferencing, software video conferencing, Web conferencing, call center, email, and voice. Verticals covered include government; information technology (IT) and IT-enabled services; banking, financial services, and insurance; media; telecom; services; and manufacturing and distribution. Revenue forecasts are provided for fiscal year 2014 to 2021.

Executive Summary

-The hosted unified communications (UC) services market is growing at a steady pace and should maintain a CAGR of % over the next years.
-The UC market is primarily being driven by audio and Web conferencing, which are experiencing high adoption because of falling prices and greater demand for collaboration.
-The hosted/managed videoconferencing space is expected to witness a slowdown in the coming fiscal year in parallel to that already seen in the hardware videoconferencing market. Conversely, the software/desktop videoconferencing solutions market has seen a boom over the last year and high growth is expected to continue as it is a less expensive solution for videoconferencing than on-premises models and can easily be rolled out across the entire enterprise.
-Bring your own device (BYOD) is expected to accelerate the UC market over the next few years, as more users opt for solutions from their mobile devices and higher-speed 3G and 4G networks.
-Service providers have or seek partnerships with UC vendors across various solutions to be a one-stop shop for an enterprise’s complete UC needs.
-Service providers are offering value-added services such as monitoring of data use and analytics to help enterprises allocate adequate bandwidth for UC solutions and troubleshoot any problems that occur frequently.

Research Objectives

-This Market Insight provides an analysis of the hosted UC services market in India for FY 2014 (April 2013 to March 2014).
-It analyzes the market trends, vendor performance, and vertical market splits for India.
-The market is segmented into audio conferencing, videoconferencing, Web conferencing, hosted contact center applications, hosted voice, and hosted email domains.

Research Scope

-Geographic scope: India
-Base year: FY 2014
-Years considered for forecasts: FY 2015–2021

Research Methodology

-Primary research with service providers
-Frost & Sullivan published research services
-Published news
-Company Web sites
-Other secondary sources

Table Of Contents

Evolving Hosted Unified Communications Services Market in India FY 2014
Executive Summary

Research Objectives, Scope, and Methodology

Market Overview

Market Definitions—Unified Communications Services
Audio Conferencing Services
Audio Conferencing Services Structure
Hosted/Managed Videoconferencing Services
Hosted/Managed Videoconferencing Services Structure
Web Conferencing Services
Web Conferencing Services Structure
Hosted Contact Center, Hosted Voice, and Hosted Email
Evolution of UC Services in India
UC Services Market Snapshot
UC Services Market—Revenue Share by Vertical
UC Service Market—Drivers and Restraints

Forecasts and Trends

Hosted Unified Communications Services Market—Revenue Forecast
Trends for Unified Communications Services
Trends for Unified Communications Services (continued)
Value Proposition of the UC Services
The BYOD and Mobility Wave
Impact of Telecom Policy Regarding IP and PSTN
Impact of Telecom Policy Regarding IP and PSTN (continued)

Competition Analysis

Service Providers Focus on the Entire UC Stack
Porter's 5 Forces Model
Porter's 5 Forces Model (continued)
UC Service Provider Selection Criteria

The Last Word

The Last Word—Predictions
Legal Disclaimer

Appendix

List of Abbreviations Used

The Frost and Sullivan Story

Value Proposition: Future of Your Company and Career
Global Perspective
Industry Convergence
360º Research Perspective
Implementation Excellence
Our Blue Ocean Strategy

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