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Maintenance and Aftermarket Preferences in Australian Mining, 2014
Maintenance and aftermarket services are taking an increasingly important role in the Australian mining sector. Following significant capital investment in new production capacity from 2008 to 2012, there is now record-high Australian commodity production, leading to a much larger mining equipment fleet, all of which requires maintenance and aftermarket servicing.
Many original equipment manufacturers (OEMs) have been quick to realize the benefits of providing better servicing, and have moved to adopt more product lifecycle agreements with customers. As such, more OEMs have adopted life-cycle management as standard practice, and opened aftermarket service centers.
In February and March 2014, GlobalData surveyed 110 mine managers, maintenance managers, procurement managers and other key decision-makers currently working in 90 Australian mines. Respondents were asked specific questions about their preferences for maintenance and aftermarket services, including contracting and companies used.
- Australian mines use Original Equipment Manufacturers (OEMs) for aftermarket service and maintenance in some capacity over 70% of the time, with higher use for strategic parts (97%) and processing parts (87%) than non-strategic parts (78%).
- Overall, 67% of respondents prefer to work with an OEM for their aftersales support, and only 22% of respondents want to be left alone, without any aftersales support for their OEM.
- Respondents who have OEM support for maintenance and aftermarket, on average, rate their OEM higher for performance then their peers.
- Lifecycle management was the most preferred service contract (35%) amongst respondents, followed by maintenance (30%).
- Maintenance and Aftermarket Preferences in Australian Mining, 2014 published by GlobalData - Mining Intelligence Centre, provides readers with a detailed analysis of maintenance and aftermarket preferences in the Australian mining sector. The analysis is based upon GlobalData’s survey of 110 mine managers, procurement managers and other key decision-makers.
Reasons to buy
- Understand the preferences of Australian miners for maintenance and servicing, and the variations within these based on different types of purchases
- Understand the role that Australian miners prefer their OEM to play for their maintenance and aftermarket.
- Understand what the top OEM suppliers provide their customers with in terms of servicing and maintenance.
- Review current service contracts preference within the Australian mining sector
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