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APTs Drive New Service Opportunities
This report provides an analysis of the market for the North American managed security services market. These network security services include some degree of proactive monitoring of the customer’s security environment, and may encompass protection against denial of service attacks, email viruses/worms, spam, and other various cyber maladies. This report includes three years of historical market sizing including base year 2013 and five years of market forecast; market shares for the market participants; market description and market trends; and drivers and restraints. Segments of the market to be analyzed include product type, customer type, distribution channel and industry vertical.
-The market for North American managed security services totaled $billion in 2013. The market is expected to grow to $billion by 2018.
-The top companies market share leaders were AT&T, Dell SecureWorks, IBM, and Verizon.
-Managed Security Services (MSS) include a degree of proactive monitoring of the customer’s security environment, and may encompass protection against denial of service attacks; email viruses and worms; spam; firewalls; and network intrusion detection and prevention services.
oKey managed security services segments include security asset management and monitoring; risk and compliance management ; threat intelligence, research, detection, and remediation; and advanced and emerging managed security services.
-Security asset management and monitoring continues to be largest segment of the market. Threat intelligence, research, detection, and remediation services are a growth driver for the industry.
-The enterprise segment continues to dominate the managed security services market, with about out every dollars in the market coming from this segment. This fact will not change over the forecast period.
Executive Summary—Introduction to the Research
-Purpose of the research
oThis report provides an analysis of the market for the North American managed security services market including:
-Three years of historical market sizing including base year 2013 and five years of market forecast
-Market shares for the market participants
-Market description and market trends
-Drivers and restraints
-Segments of the market to be analyzed include:
oBy product type
oBy size of business
oBy distribution channel
oBy industry vertical
-What are managed services?
oIn today’s IT environment, managed services represent a strong partnership—in which the provider contributes technology and expertise, and the customer retains control and oversight—as both parties accept accountability for achieving specific outcomes.
oThus, a managed service must not only satisfactorily perform a function (e.g., networking or storage), but must incorporate tools and processes that allow customers and their expert partners to continually assess how well their goals are being met, and make necessary changes.
-The managed service includes proactive, hands-on monitoring by expert technicians.
-The customer participates in defining and redefining success.
-The customer and provider share accountability for success.
-Managed services are services that are:
oProactively monitored by the provider’s expert staff
oUtilizing rich, real-time performance and operations data
oWhich is visible via a management portal
oAnd supports real-time actions
oWhich drive customer-defined success parameters.
-What Isn’t a Managed Service?
oBusiness Process Outsourcing
-Outsourced services are not managed services, because they are generally missing the critical element of ongoing, real-time customer access to performance data, which fosters customer input and collaboration.
oSoftware as a Service (SaaS)/Hosted Applications:
-These are delivery models that should not be confused with managed services.
-While many software applications (hosted and SaaS) include administrative functionality, that in itself does not mean the software provides a “managed service.”
-To be considered a managed service, the software application’s metrics and data would need to be monitored proactively by a human who is able to enact changes.
-Service providers often provide value-added professional services, such as assessment, benchmarking, design, planning, and configuration services.
-In addition, an IT provider may offer customized or off-the-shelf maintenance and service contracts for customer premises equipment it installs. These services are typically delivered as relatively short-term projects, with targeted end dates.
-Professional services will be addressed in the second half of 2014 by Frost & Sullivan.
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