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This report provides an analysis of the market for the North American managed security services market. These network security services include some degree of proactive monitoring of the customer’s security environment, and may encompass protection against denial of service attacks, email viruses/worms, spam, and other various cyber maladies. This report includes three years of historical market sizing including base year 2013 and five years of market forecast; market shares for the market participants; market description and market trends; and drivers and restraints. Segments of the market to be analyzed include product type, customer type, distribution channel and industry vertical.

Executive Summary
-The market for North American managed security services totaled $billion in 2013. The market is expected to grow to $billion by 2018.
-The top companies market share leaders were AT&T, Dell SecureWorks, IBM, and Verizon.
-Managed Security Services (MSS) include a degree of proactive monitoring of the customer’s security environment, and may encompass protection against denial of service attacks; email viruses and worms; spam; firewalls; and network intrusion detection and prevention services.
oKey managed security services segments include security asset management and monitoring; risk and compliance management ; threat intelligence, research, detection, and remediation; and advanced and emerging managed security services.
-Security asset management and monitoring continues to be largest segment of the market. Threat intelligence, research, detection, and remediation services are a growth driver for the industry.
-The enterprise segment continues to dominate the managed security services market, with about out every dollars in the market coming from this segment. This fact will not change over the forecast period.

Executive Summary—Introduction to the Research
-Purpose of the research
oThis report provides an analysis of the market for the North American managed security services market including:
-Three years of historical market sizing including base year 2013 and five years of market forecast
-Market shares for the market participants
-Market description and market trends
-Drivers and restraints
-Segments of the market to be analyzed include:
oBy product type
oBy size of business
oBy distribution channel
oBy industry vertical

Market Overview
-What are managed services?
oIn today’s IT environment, managed services represent a strong partnership—in which the provider contributes technology and expertise, and the customer retains control and oversight—as both parties accept accountability for achieving specific outcomes.
oThus, a managed service must not only satisfactorily perform a function (e.g., networking or storage), but must incorporate tools and processes that allow customers and their expert partners to continually assess how well their goals are being met, and make necessary changes.
-The managed service includes proactive, hands-on monitoring by expert technicians.
-The customer participates in defining and redefining success.
-The customer and provider share accountability for success.
-Managed services are services that are:
oProactively monitored by the provider’s expert staff
oUtilizing rich, real-time performance and operations data
oWhich is visible via a management portal
oAnd supports real-time actions
oWhich drive customer-defined success parameters.
-What Isn’t a Managed Service?
oBusiness Process Outsourcing
-Outsourced services are not managed services, because they are generally missing the critical element of ongoing, real-time customer access to performance data, which fosters customer input and collaboration.
oSoftware as a Service (SaaS)/Hosted Applications:
-These are delivery models that should not be confused with managed services.
-While many software applications (hosted and SaaS) include administrative functionality, that in itself does not mean the software provides a “managed service.”
-To be considered a managed service, the software application’s metrics and data would need to be monitored proactively by a human who is able to enact changes.
oProfessional Services
-Service providers often provide value-added professional services, such as assessment, benchmarking, design, planning, and configuration services.
-In addition, an IT provider may offer customized or off-the-shelf maintenance and service contracts for customer premises equipment it installs. These services are typically delivered as relatively short-term projects, with targeted end dates.
-Professional services will be addressed in the second half of 2014 by Frost & Sullivan.

Table Of Contents

Analysis of the North American Managed Security Services Market
1. EXECUTIVE SUMMARY

Executive Summary
Executive Summary—Market Engineering Measurements
Executive Summary—CEO's Perspective

2. MARKET OVERVIEW

Market Overview
Executive Summary—Introduction to the Research
Executive Summary—Key Questions This Study Will Answer
Market Overview
Market Overview—Forces at Work
Market Overview—Service Market Life Cycle Analysis
Market Overview—Service Technology Road Map
Market Overview—Distribution Channels
Market Overview—Distribution Channel Discussion

3. EXTERNAL CHALLENGES: DRIVERS AND RESTRAINTS—TOTAL MANAGED SECURITY SERVICES MARKET

External Challenges: Drivers and Restraints—Total Managed Security Services Market
Drivers and Restraints
Drivers Explained
Restraints Explained

4. FORECASTS AND TRENDS—TOTAL MANAGED SECURITY SERVICES MARKET

Forecasts and Trends—Total Managed Security Services Market
Forecast Assumptions
Total Managed Security Services Market—Revenue Forecast
Total Managed Security Services Market—Forecast Discussion
Total Managed Security Services Market—Pricing Analysis
Pricing Trends Discussion
Total Managed Security Services Market—Revenue Forecast by Product Segment
Total Managed Security Services Market—Percent Revenue Forecast by Product Segment (CPE and Hosted)
Total Managed Security Services Market—Percent Revenue Forecast by Product Type
Total Managed Security Services Market—Revenue Forecast by Product Type Discussion
Total Managed Security Services Market—Percent Revenue Forecast by Size of Business
Total Managed Security Services Market—Percent Revenue Forecast by Business Size Discussion
Total Managed Security Services Market—Percent Revenue Forecast by Vertical Market
Total Managed Security Services Market—Percent Revenue Forecast by Vertical Market Discussion
Total Managed Security Services Market—Vertical Market Analysis
Total Managed Security Services Market—Percent Revenue Forecast by Distribution Channel
Total Managed Security Services Market—Percent Revenue Forecast by Distribution Channel Discussion

5. MARKET SHARE AND COMPETITIVE ANALYSIS—TOTAL MANAGED SECURITY SERVICES MARKET

Market Share and Competitive Analysis—Total Managed Security Services Market
Competitive Analysis—Market Share Assumptions
Competitive Analysis—Market Share
Competitive Environment
Competitive Factors and Assessment

6. MARKET AND TECHNOLOGY TRENDS

Market and Technology Trends
Total Managed Security Services Market—Market and Technology Trends
Total Managed Security Services Market—Technology Partner Analysis

7. THE LAST WORD

The Last Word
The Last Word—Predictions
The Last Word—Recommendations
Legal Disclaimer

8. APPENDIX

Appendix
Market Engineering Methodology
Market Engineering Measurements
Additional Sources of Information on Study Topic Area
Partial List of Companies Interviewed
List of Companies Included in “Others”
Learn More—Next Steps

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