Table of Contents
Ericsson consolidated its service assurance portfolio following its acquisition of Telcordia Technologies in 2012, which led to the launch of an end-to-end customer experience management (CEM) solution to empower network operations and customer care teams. This profile provides an overview of Ericsson’s CEM products, services and customers, and an analysis of its strengths, weaknesses, opportunities and threats in the CEM market
Get Industry Insights. Simply.
Talk to Veronica
+1 718 514 2762
Hybrid Environment Drives Sustainable Growth The Asia-Pacific hosted IP telephony and Unified Communications and Collaboration (UCC) services market entered into a fast-moving stage for the first time ...
"The rate of annual growth worldwide will decline persistently over the forecast period, falling from 78% in 2015 to 30% in 2021." Cellular data traffic growth will continue to be stronger in emerging ...
"Telecoms retail revenue decline in Western Europe will be slower than in previous years, falling at a CAGR of –0.5% between 2016 and 2021." Slower revenue decline in Western Europe is a result of increasing ...