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The Nokia: customer experience management

  • July 2014
  • -
  • Analysys Mason
  • -
  • 16 pages

Nokia is one of the leading providers of mobile telecoms equipment, software and related services to mobile operators. It is a major player in the customer experience management (CEM) space and one of the first NEPs to market an end-to-end multi-vendor and multi-technology CEM solution. This profile provides an analysis of the company’s CEM portfolio.

Table Of Contents

The Nokia: customer experience management

Table of contents
Executive summary: telecoms KPIs for Austria, 2009-1H 2013
Executive summary: subscriber penetration - fixed and mobile in Austria
Executive summary: recent and forthcoming key market developments inandnbsp;Austria
Operator market shares for key telecoms services in Austria
Operator profiles: market position in Austria
Operator profiles: products and services in Austria
Operators' mobile infrastructure status in Austria
Operators' fixed access infrastructure plans in Austria
Mobile subscriber trends in Austria: national level
Mobile subscriber trends in Austria: operator market share
Mobile market revenue and ARPU in Austria: national level
Mobile market revenue in Austria: operator market share
Broadband subscribers by technology in Austria: national level
Fixed broadband subscriber trends in Austria: operator market share
Fixed market revenue (voice and broadband) in Austria: national level
Fixed broadband market revenue in Austria: operator market share
Regulatory information for Austria
Recent and forthcoming key market developments
Hutchison Drei Austria (3) has acquired competitor Orange: 3 has revised its service strategy and launched a new product portfolio
Hutchison Drei Austria (3) has acquired competitor Orange: consequences of the transaction
The regulator completed a spectrum auction in October 2013: the auction exceeded expectations and raised more than EUR2 billion
The regulator completed a spectrum auction in October 2013: A1 Telekom Austria acquired 50% of the auctioned spectrum
Mobile operators are expanding into the pay-TV market: 3 and T-Mobile have launched a partnership with DVB-T provider simpliTV
Mobile operators are expanding into the pay-TV market: Telekom Austria's IPTV subscriber base is growing
About the authors
About Analysys Mason
Research from Analysys Mason
Consulting from Analysys Mason


List of figures
Figure 1: Telecoms KPIs, Austria, 2009-1H 2013 [Source: Analysys Mason, Economist Intelligence Unit for nominal GDP per capita, 2013]
Figure 2: Population and household penetration rates by telecoms service, Austria, 2009-1H 2013 [Source: Analysys Mason, 2013]
Figure 3: Mobile market share of active SIMs by operator, Austria, 1H 2013 [Source: Analysys Mason, 2013]
Figure 4: Fixed broadband market share of retail subscribers by operator, Austria, 1H 2013 [Source: Analysys Mason, 2013]
Figure 5: Operators' market position, Austria [Source: Analysys Mason, 2013]
Figure 6: Operators' products and services, Austria [Source: Analysys Mason, 2013]
Figure 7: Operators' mobile infrastructure status, Austria [Source: Analysys Mason, 2013]
Figure 8: Operators' fixed access infrastructure plans, Austria [Source: Analysys Mason, 2013]
Figure 9: Active SIMs by subscription type, and penetration rates of contract, mobile broadband and MVNO subscriptions, Austria, 2Q 2011-2Q 2013 [Source: Analysys Mason, 2013]
Figure 10: Mobile market share of active SIMs by operator, Austria, 2Qandnbsp;2011-2Qandnbsp;2013 [Source: Analysys Mason, 2013]
Figure 11: Mobile voice and non-voice service revenue, and ARPU, Austria, 2008-2012 [Source: Analysys Mason, 2013]
Figure 12: Mobile service revenue by operator, Austria, 2Q 2011-2Q 2013 [Source: Analysys Mason, 2013]
Figure 13: Fixed broadband active lines by technology and mobile broadband active SIMs, Austria, 2Q 2011-2Q 2013 [Source: Analysys Mason, 2013]
Figure 14: Fixed broadband market share of retail subscribers by operator, Austria, 2Q 2011-2Q 2013 [Source: Analysys Mason, 2013]
Figure 15: Fixed retail revenue by service, Austria, 2008-2012 [Source: Analysys Mason, 2013]
Figure 16: Fixed broadband retail revenue by operator, Austria, 2Q 2011-2Qandnbsp;2013 [Source: Analysys Mason, 2013]
Figure 17: Regulatory information, Austria [Source: Analysys Mason, 2013]
Figure 18: Hutchison Drei Austria (3)'s tariff portfolio for retail customers, August 2013 [Source: Analysys Mason, 2013]
Figure 19: Results of Austrian spectrum auction 2013 [Source: A1 Telekom Austria, Analysys Mason, 2013]
Figure 20: A1 Telekom Austria IPTV subscribers, 2009-1H 2013 [Source: Analysys Mason, 2013]


Companies covered
Hutchison Drei Austria (3)
LIWEST
Tele2
Telekom Austria (A1)
T-Mobile Austria
UPC Austria


Data series in Excel annex
(The annex provides a range of key metrics for the country's telecoms market. Full-year historical figures are supplied for the past 10 years, alongside year-to-date figures for the current calendar year. Figures are provided in local currency unit, EUR and USD.)
Mobile Connections total (excluding M2M)
Mobile Connections penetration (excluding M2M)
Mobile Connections prepaid (excluding M2M)
Mobile Connections contract (excluding M2M)
Mobile Connections prepaid share (excluding M2M)
Mobile Connections penetration - prepaid (excluding M2M)
Mobile Connections penetration - contract (excluding M2M)
Mobile Connections 3G (excluding M2M)
Mobile Connections handset
Mobile Connections handset penetration
Mobile Connections handset - smartphone
Mobile Connections handset - basic
Mobile Connections broadband
Mobile Connections broadband penetration
Mobile Service revenue total telecoms
Mobile Service revenue total telecoms as percentage of GDP
Mobile Service revenue total telecoms per head of population per month
Mobile Service revenue prepaid
Mobile Service revenue contract
Mobile Service revenue prepaid share
Mobile Service revenue voice
Mobile Service revenue data
Mobile Service revenue data as % of service revenue
Mobile Retail revenue total telecoms
Mobile Retail revenue total telecoms as percentage of GDP
Mobile Retail revenue total telecoms per head of population per month
Mobile Retail revenue voice
Mobile Retail revenue data
Mobile ARPU total telecoms
Mobile ARPU prepaid
Mobile ARPU contract
Mobile Voice traffic outgoing minutes
Mobile Voice traffic outgoing MoU per active connection
Fixed Connections voice
Fixed Connections voice - narrowband
Fixed Connections voice - VoBB
Fixed Connections broadband
Fixed Connections DSL
Fixed Connections FTTH/B
Fixed Connections cable modem
Fixed Connections BFWA
Fixed Connections other fixed broadband
Fixed Connections IPTV
Fixed Connections dial-up Internet
Fixed Service revenue total telecoms
Fixed Service revenue total telecoms as percentage of GDP
Fixed Service revenue total telecoms per head of population per month
Fixed Retail revenue total telecoms
Fixed Retail revenue total telecoms as percentage of GDP
Fixed Retail revenue total telecoms per head of population per month
Fixed Retail revenue voice
Fixed Retail revenue voice - narrowband
Fixed Retail revenue voice - VoBB
Fixed Retail revenue dial-up Internet
Fixed Retail revenue broadband
Fixed Retail revenue DSL
Fixed Retail revenue FTTH/B
Fixed Retail revenue cable modem
Fixed Retail revenue BFWA
Fixed Retail revenue other fixed broadband retail revenue
Fixed Retail revenue business network services
Fixed Voice traffic outgoing minutes
Fixed Voice traffic outgoing MoU per active connection
Total market Connections voice
Total market Connections broadband
Total market Service revenue total telecoms
Total market Service revenue total telecoms as percentage of GDP
Total market Service revenue total telecoms per head of population per month
Total market Retail revenue total telecoms
Total market Retail revenue total telecoms as percentage of GDP
Total market Retail revenue total telecoms per head of population per month
Total market Retail revenue voice
Total market Retail revenue non-voice
Total market Voice traffic outgoing minutes

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