1. Market Research

The Impact of IT in Government

  • July 2014
  • 72 pages
  • Frost & Sullivan
Report ID: 2252516

Summary

Table of Contents

Opportunities for IT Technologies Providers in Government Sector

The main objective of this research is to measure the current usage and future decision making behaviour toward information technology (IT) within the government sector. Overall, out of the 5 key verticals surveyed, the government sector contributes the second highest percentage of its revenue to the IT budget. New regulatory requirements that raise the cost of IT are the greatest concern of the sector, especially because the goal of reducing enterprise costs is a key factor that most influences IT investment decision making. Currently, web conferencing, cloud computing, and mobile apps have the highest usage rates. M2M communications is expecting the greatest growth rate over the next 3 years, followed by TDM phones, and UCC.

Research Objectives
The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) within the government sector, specifically: smart phones, tablets, mobile apps, cloud computing, video, audio, and web conferencing, Internet Protocol (IP) telephony, enterprise and consumer social media, unified communications client (UCC), time-division multiplexing (TDM) phones, business grade and consumer softphones, customer relationship management (CRM), headsets, machine-to-machine (M2M) communications, and mobile device management (MDM).
Specifically, Frost & Sullivan aims to:
-Understand the IT-related challenges organizations face today
-Asses the current and future use of enterprise communications technologies
-Evaluate factors that drive investments in enterprise communications technologies
-Gauge the communications infrastructure trends
-Appraise the available IT budgets
-Measure the impact the workface has on IT technologies

Methodology
Using a Web-based survey methodology during September and October 2013, Frost & Sullivan surveyed 151 Information Technology decision makers working in the government sector, located in the United States and in Europe, who were involved in the company’s IT-related purchases.
Frost & Sullivan’s survey methodology uses online panels to source only qualified respondents. Respondents must meet requirements set by a screening process prior to full survey participation. Online panels consist of individuals who volunteer to participate in Web-based surveys and typically receive compensation directly from their panel membership for participating in qualified survey research. In general, survey respondents do not receive direct compensation from Frost & Sullivan for participating in research projects.

Reporting Notes
Due to rounding, percentages in charts and tables may not sum to .

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