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The Impact of IT in Government

  • July 2014
  • -
  • Frost & Sullivan
  • -
  • 72 pages

Opportunities for IT Technologies Providers in Government Sector

The main objective of this research is to measure the current usage and future decision making behaviour toward information technology (IT) within the government sector. Overall, out of the 5 key verticals surveyed, the government sector contributes the second highest percentage of its revenue to the IT budget. New regulatory requirements that raise the cost of IT are the greatest concern of the sector, especially because the goal of reducing enterprise costs is a key factor that most influences IT investment decision making. Currently, web conferencing, cloud computing, and mobile apps have the highest usage rates. M2M communications is expecting the greatest growth rate over the next 3 years, followed by TDM phones, and UCC.

Research Objectives
The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) within the government sector, specifically: smart phones, tablets, mobile apps, cloud computing, video, audio, and web conferencing, Internet Protocol (IP) telephony, enterprise and consumer social media, unified communications client (UCC), time-division multiplexing (TDM) phones, business grade and consumer softphones, customer relationship management (CRM), headsets, machine-to-machine (M2M) communications, and mobile device management (MDM).
Specifically, Frost & Sullivan aims to:
-Understand the IT-related challenges organizations face today
-Asses the current and future use of enterprise communications technologies
-Evaluate factors that drive investments in enterprise communications technologies
-Gauge the communications infrastructure trends
-Appraise the available IT budgets
-Measure the impact the workface has on IT technologies

Methodology
Using a Web-based survey methodology during September and October 2013, Frost & Sullivan surveyed 151 Information Technology decision makers working in the government sector, located in the United States and in Europe, who were involved in the company’s IT-related purchases.
Frost & Sullivan’s survey methodology uses online panels to source only qualified respondents. Respondents must meet requirements set by a screening process prior to full survey participation. Online panels consist of individuals who volunteer to participate in Web-based surveys and typically receive compensation directly from their panel membership for participating in qualified survey research. In general, survey respondents do not receive direct compensation from Frost & Sullivan for participating in research projects.

Reporting Notes
Due to rounding, percentages in charts and tables may not sum to .

Table Of Contents

The Impact of IT in Government
1. RESEARCH OBJECTIVES AND METHODOLOGY

Research Objectives and Methodology
Research Objectives
Methodology

2. EXECUTIVE SUMMARY

Executive Summary

3. ATTITUDES TOWARD GENERAL BUSINESS APPLICATIONS OPPORTUNITIES IN GOVERNMENT SECTOR

Attitudes toward General Business Applications Opportunities in Government Sector
Overall Attitudes toward General Business Applications Opportunities: Government Sector

4. INFLUENTIAL FACTORS ON IT INVESTMENTS IN THE GOVERNMENT SECTOR

Influential Factors on IT Investments in the Government Sector
Importance of Factors on IT Investments: Government Sector
Effectiveness at Utilizing IT to Achieve Business Objectives: Government Sector

5. CURRENT AND FUTURE USE OF IT TECHNOLOGIES IN THE GOVERNMENT SECTOR

Current and Future Use of IT Technologies in the Government Sector
Growth Opportunities for Key IT Technologies: Government Sector
IT Technologies, Current Usage: Government Sector
IT Technologies, Future Usage in Three Years: Government Sector

6. IMPACT OF INFLUENTIAL FACTORS ON IT TECHNOLOGIES IN THE GOVERNMENT SECTOR

Impact of Influential Factors on IT Technologies in the Government Sector
Overall Highly Effective Mobile Apps: Government Sector
Technical Note: Understanding Perceptual Maps
Perceptual Map: IT Technologies and Influential Attributes: Government Sector

7. OPPORTUNITIES WITH VENDOR RELATIONSHIPS IN THE GOVERNMENT SECTOR

Opportunities with Vendor Relationships in the Government Sector
Communications Infrastructure, Current and Future Usage in Two Years: Government Sector

8. IT TECHNOLOGIES AND CLOUD COMPUTING IN THE GOVERNMENT SECTOR

IT Technologies and Cloud Computing in the Government Sector
Current Percent of Enterprise Communications Solutions Already Moved to the Cloud: Government Sector
IT Technologies Already Moved to the Cloud: Government Sector
Plans to Move IT Technologies to the Cloud: Government Sector

9. SOCIAL MEDIA STRATEGIES IN THE GOVERNMENT SECTOR

Social Media Strategies in the Government Sector
External and Internal Social Media Strategies for Social Media Policy Implementation: Government Sector
Implementation of Customer-Facing Social Media Strategies: Government Sector
Implementation of Employee Collaboration Social Media Strategies: Government Sector

10. DEPLOYMENT OF MOBILE APPS IN THE GOVERNMENT SECTOR

Deployment of Mobile Apps in the Government Sector
Deployment of Mobile Apps: Government Sector
Impact of 4G Network on Deployment of Additional Mobile Apps: Government Sector
Best Mobile Software Application Designs: Government Sector
Current and Preferred Strategic Partners for Mobile Solutions: Government Sector

11. NETWORK SECURITY IN THE GOVERNMENT SECTOR

Network Security in the Government Sector
Outsourcing to Managed Security Service Providers: Government Sector
Implementation of Network Security Technologies: Government Sector
Potentially Threatening Technologies: Government Sector

12. MOBILE DEVICES IN THE GOVERNMENT SECTOR

Mobile Devices in the Government Sector
Company Issued Devices: Government Sector
Company Supported Mobile Operating Systems: Government Sector
Personal Devices Allowed to Connect to Company Network (Bring Your Own Device): Government Sector
BYOD Policy and Enforcement: Government Sector

13. AVAILABLE IT BUDGETS FOR IT TECHNOLOGIES IN THE GOVERNMENT SECTOR

Available IT Budgets for IT Technologies in the Government Sector
The Big Picture of IT Budgets

14. IMPACT OF THE WORKFORCE ON IT

Impact of the Workforce on IT
The Overall Impact of the Workforce on IT
Attitude Profile: Supporting New Business Needs is Driving Up Costs

15. PROFILE

Profile
Companies' and Respondents' Geographic Reach: Government Sector
Country of Residence and Years in IT: Government Sector
IT Decision Making Role and Job Title: Government Sector
Industries and Government Sectors Addressed
Legal Disclaimer

16. APPENDIX

Appendix
Potential Growth Rate Details of IT Technologies: Government Sector
Potential Growth Rate Details of Opportunities with Vendor Relationships: Government Sector

17. THE FROST and SULLIVAN STORY

The Frost and Sullivan Story
Value Proposition: Future of Your Company and Career
Global Perspective
Industry Convergence
360º Research Perspective
Implementation Excellence
Our Blue Ocean Strategy

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