Table of Contents
Operators can thrive in the electronic and physical security sector by focusing on simplicity, interactivity and robustness.
The electronic and physical security industry sector is dominated by a small number of firms that tend to have low Net Promoter Scores (NPS). They have relied on technology with limited capabilities for several decades, and this has slowly eroded the customer experience. Operators can offer M2M-enabled, value-added services to disrupt and invigorate the sector.
This Viewpoint examines the role of M2M in the electronic and physical security vertical, with a focus on four areas in the enterprise market:
employee and lone worker protection.
It also discusses key trends that are influencing the evolution of the electronic and physical security M2M vertical, including:
the emergence of multi-purpose surveillance
the implications of high smartphone penetration
growing demand for consumer-orientated residential security solutions.
The Viewpoint also reviews the variety of go-to-market strategies that telecoms network operators are adopting for this sector.
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