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Banking and Payments Research Digest H1 2014

  • July 2014
  • -
  • TBRC Business Research
  • -
  • 17 pages

Banking and Payments Research Digest H1 2014 finds that the banking and payments markets are struggling to deal with the after effects of the downturn and the disruptive effects of technology. Recent research in the banking sector shows European banks are still recovering from the financial downturn, threatened by shadow banks and Fintechs, and attempting to redefine the role of the branch. The cards and payments market is a little more positive according to the latest research, with electronic payments continuing to overtake cash and cheque and strong growth particularly in in Africa and South America. However, here too there are disruptive changes, with the impact of mobile payments, and non-bank prepaid cards threatening the traditional business model in many areas.

Some highlights from the Digest include:
- Customers give negative feedback on retail banks in 2013
- Internet, ATM And Branch The Most Popular Banking Channels
- Key priorities for Banking Customers Remain the Same
- Gift Cards Growing Fast In The US
- SMS-Based And Near-Field Communications-Based Transactions To Grow Rapidly In Asia
- African Governments Attempting to Increase the Banked Population

The Banking and Payments Research Digest is a digest of all the most important research in the retail banking, cards and payments industry each quarter, gathered from over 50 sources including associations, consultants, market intelligence companies, investment banks, and industry participants. It covers the banking and cards and payments industries globally.

Updated quarterly, the Digest allows you to:
- Quickly update yourself on the latest research findings, gathered and organised for you.
- Get our Expert Analysts’ perspectives on the latest research.
- Link through to the original research to review or purchase.

Table Of Contents

Banking and Payments Research Digest H1 2014
Banking and Payments Research Digest H1 2014
Banking and Payments Research Digest H1 2014
Retail Banking
Most Customers Say Their Experiences Of Retail Banks In The Last Year Not Positive
Prices And Service Remain Paramount For Banking Customers
More Banks Offering Incentives For Customers To Join Them
Internet, ATM And Branch The Most Popular Banking Channels
Shadow Lenders Eating Into Banks' Lending And Forcing Them To Ease Restrictions
Banks Looking To Collaborate With FinTechs
What Direction For Bank IT Spending?
Regulation Management A Strong Indicator Of Performance In The Banking Sector
Personal Financial Management Tools Set To Grow, But Financial Institutions Find Them Hard To Monetise
Branches Low Investment Priority For Retail Banks
Spending On Branches Continues To Grow
US Banks' Financial Performance Much Better Than Europeans'
Financial Services Companies' Operatives Believe They Are Not Doing A Good Job For Customers
Expected Adoption Rates For Digital Banking In The UK 2014
Wechat Becoming A Vital Tool To Communicate With Chinese Financial Services Customers
Most Customers Use Social Media, But Not To Interact With Their Bank
Cards and Payments
Debit Cards Now Dominate Cashless Transactions In The US
Gift Card Market Now The Fastest Growing Sector Of The US Cards And Payments Market
US Legal Marijuana Market Attractive For Cashless Transfer Providers
Card Fraud Rose in 2012 in Europe
e-Commerce Payments To Become Dominant In China By 2020
Rapid Growth of Pre-Paid Cards In Portugal
SMS-Based And Near-Field Communications-Based Transactions To Grow Rapidly In Asia
Nigerian Government Supports Card Transactions In Order To Gain Visibility
Debit Cards Lead The Way In New Zealand
Cards Market Growing Strongly In Peru
Debit Cards Remain Slightly Ahead Of Credit Cards In Argentina
Ghana Credit Sector Maturing
Prepaid Cards The Largest Part of the Card Market In Ghana
Debit Cards Have Taken Over From Credit Cards As The Dominant Form Of Point-Of-Sale Payment In Ireland
Spanish Credit Card Profits Fall
UK Consumers Gain Confidence In Contactless Cards
Appendix
Abbreviations
Currencies
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