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  3. > Global Billing Part 6a: Interconnect & Settlement Partner Management Business Drivers and Market Trends

This report examines the global business drivers and emerging market trends for both the interconnect market and the partner management market.

Executive Summary
Stratecast has taken a deep dive into the changing communications marketplace, and evaluated the role of billing and policy management within the communications service provider (CSP) business support system (BSS) operations. Stratecast views billing and policy management as inextricably linked; and, as such, launched a major study of over global suppliers that offer a variety of billing, policy management, or combined solutions. The results of this work include a report concentrated on policy management, and a multi-part report series focused on the end-to-end billing marketplace, as detailed below:

- Global CSP Policy Management Strategy Definition and Solution Supplier Market Analysis examines how the policy rules and policy enforcement functions are presently realized in connection with convergent rating & charging. This report provides a market share analysis for the Policy and Charging Rules Function (PCRF) and Policy and Charging Enforcement Function (PCEF) segments. It also delivers a five-year market forecast for each. The report identifies a number of solution suppliers that address these business functions, in addition to providing company-level profiles for a selection of them. It was published in March 2013 as Stratecast report OSSCS 14-03, Global CSP Policy Management Strategy Definition and Solution Supplier Market Analysis.

- Global CSP Billing Part 1: Billing Market Business Requirements Survey Analysis. Global CSP Billing Part 1 examines the market forces that are driving change within the global billing market, and provides a close look at the billing solution requirements that must be addressed by the supplier community as the CSP market continues to evolve.

It was published as two documents:
o Global CSP Billing 2013 Edition Part 1a: Market Drivers, Changing Strategies, and New Business Models looks into the forces that are redefining the current CSP landscape, and explains how new business models are essential for engaging in new monetization strategies needed to offset declining revenues in traditional voice, text, and data access services. It was published as OSSCS 14-05, Global CSP BillingPart 1a – 2013 Edition: Market Drivers, Changing Strategies and New Business Models, July 2013.

o Global CSP Billing 2013 Edition Part 1b: Business Requirements Market Survey Analysis provides a perspective on the billing solution requirements that must be addressed to meet current CSP business needs and to flexibly meet new customer service options. It delivers a view of the Stratecast survey findings concerning business and technology billing solution requirements deemed important by the global CSP community. It was published as OSSCS 14-06, Global CSP Billing Part 1b – 2013 Edition: Business Requirements Market Survey Analysis, July 2013.

- Global CSP Billing Part 2: Global CSP End-to-End Billing Market. Global CSP Billing Part 2 examines the business strategies for billing; what is contained within the overall CSP billing marketplace; and identifies more than 100 suppliers that address various aspects of the end-to-end billing supplier market. It was published as two documents:

o Global CSP Billing 2013 Edition Part 2a: Global Business Drivers, Market Trends, and New Solution Strategies describes the changes in today’s CSP marketplace that require a keener focus on the customer experience. The report places the significance of billing systems upgrades in a broader picture, to reflect on the needs of not just the CSP billing marketplace, but accommodation of the requirements from changing business models that engage with other industries. It was published as OSSCS 14-07, Global CSP Billing 2013 Edition Part 2a: Global Business Drivers, Market Trends, and New Solution Strategies, August 2013.

o Global CSP Billing 2013 Edition Part 2b: Global Billing Market Share Analysis, Forecast and Supplier Identification offers a five-year market forecast of the overall billing market, identifies the overall billing industry leaders, and highlights billing solution leaders by revenue within the following regions: North America (NA); Mexico, Central America, Caribbean, and South America (LATAM); Europe, Middle East and Africa (EMEA); and Asia-Pacific (APAC). It was published as OSSCS 14-08, Global CSP Billing 2013 Edition Part 2b: Global Billing Market Share Analysis, Forecast, and Supplier Identification, August, 2013.

- Global CSP Billing Part 3: Billing Mediation. Global CSP Billing Part 3 examines the billing mediation sector—the first of four major billing sub-sectors that address the monetization needs of the global CSP marketplace. It was published as two documents:

o Global CSP Billing 2013 Edition Part 3a: Billing Mediation Business Drivers and Market Trends analyzes the key business drivers that are shaping the global billing mediation market, and looks at the trends within that market. It was published as OSSCS 14-12, Global CSP Billing 2013 Edition Part 3a: Billing Mediation Business Drivers and Market Trends, November 2013.

o Global CSP Billing 2013 Edition Part 3b: Billing Mediation Market Share Analysis, Forecast, and Global Supplier Assessment delivers an assessment and market profiles for approximately suppliers, provides a market share analysis based on recent financial information, and establishes a five-year forecast for the billing mediation market. It was published as OSSCS 14-13, Global CSP Billing 2013 Edition Part 3b: Billing Mediation Market Share Analysis, Forecast, and Global Supplier Assessment, December 2013.

- Global CSP Billing Part 4: Rating & Charging and Other Core Billing. Global CSP Billing Part 4 examines the rating & charging and other core billing sector—the second of four major billing sub-sectors that address the monetization needs of the global CSP marketplace. It was published as two documents:

o Global CSP Billing Part 4a: Rating & Charging and Other Core Billing Business Drivers and Market Trends examines the business drivers and market trends unfolding in the global rating & charging and other core billing functions (payments, accounts receivable, and collections) marketplace. It was published as OSSCS 15-04, Global CSP Billing Part 4a: Rating & Charging and Other Core Billing Business Drivers and Market Trends, March 2014.

o Global CSP Billing Part 4b: Rating & Charging and Other Core Billing Market Share Analysis, Forecast, and Global Supplier Assessment includes a market share analysis, five-year market forecast, and assessment profiles for the more than suppliers Stratecast identified as offering solutions within this billing sector. The analysis includes a breakout of market share and forecast information for rating & charging and for other core billing, in addition to the combined sector totals. It was published as OSSCS 15-05, Global CSP Billing Part 4b: Rating & Charging and Other Core Billing Market Share Analysis, Forecast, and Global Supplier Assessment, March 2014.

- Global CSP Billing Part 5: Policy Management (Rules Function). Global CSP Billing Part 5 examines the policy management domain—in particular, the policy rules function tied to or integrated with real-time rating & charging—the third of four major billing sub-sectors that address the monetization needs of the global CSP marketplace. It was published as two documents:

o Global CSP Billing Part 5a: Policy Management (Rules Function) Global Business Drivers and Market Trends details the market trends and business drivers that shape the policy-enabled, real-time convergent billing marketplace. It was published as OSSCS 15-06, Global CSP Billing Part 5a: Policy Management (Rules Function) Business Drivers and Market Trends, April 2014.

o Global CSP Billing Part 5b: Policy Management (Rules Function) Market Share Analysis, Forecast, and Global Supplier Assessment includes a market share analysis, a five-year market forecast, and assessment profiles for nearly 60 suppliers Stratecast identified as offering solutions within this sector. It was published as OSSCS 15-07, Global CSP Billing Part 5b: Policy Management (Rules Function) Market Share Analysis, Forecast, and Global Supplier Assessment, April 2014.

- Global CSP Billing Part 6: Interconnect & Settlement and Partner Management. Global CSP Billing Part 6 examines the fourth of four major billing sub-sectors that address the monetization needs of the global CSP marketplace—the wholesale, carrier-to-carrier interconnect market and the evolving partner management domain. It is published as two documents:

o This Report – Global CSP Billing Part 6a: Interconnect & Settlement and Partner Management Global Business Drivers and Market Trends examines the global business drivers and emerging market trends for both the interconnect market and the partner management market. Key insights include:

Table Of Contents

Global Billing Part 6a: Interconnect and Settlement Partner Management Business Drivers and Market Trends
Table of Contents
Executive Summary .. 5
Market Definition of End-to-End Billing . 9
Mediation 2.0 (Off-line and Online) 10
Rating and Charging and Other Core Billing 11
Policy Management (Rules Function) 12
Interconnect and Settlement and Partner Management 13
The Role of Interconnect and Settlement . 14
Technical, Business Relationship and Pricing Agreement Management .. 14
Trading and Routing ... 15
Rating, Billing, and Settlement ... 16
Audit and Dispute Management . 17
Local Exchange and Long Distance ... 17
Mobile Roaming .. 18
Clearinghouses 19
Interconnect and Settlement Business Challenges ... 19
Mobile Roaming Settlement and the Role of Bill Shock Regulatory Mandates. 19
Multi-Technology Usage Mash-up and Settlement 20
Profitability Routing 20
Usage Pattern Analysis and Predictability of Routing Needs 20
New Business Needs from Radio Access Network Sharing .. 20
Pricing Agreements as a Service Offers Multiple Advantages ... 21
The Role of Partner Relationship Management 23
Partner Agreements: Content Definition Management .. 25
Partner Agreements: Virtual Services Management ... 26
Partner Agreements: Virtual Networks Management 27
Partner Agreements: Rights and Responsibility Management .. 28
Audit and Dispute Management . 29
Wholesale Partner Network Connectivity for M2M and 'Sell-Through' Services .. 29
Sponsored Enterprise Mobile Data Usage .. 31
Dealer Sales Management and Commissioning . 31
mCommerce: NFC and Mobile Wallet ... 32
Partner Management Monetization-Focused Business Challenges . 34
Multi-Technology, Multi-Supplier Service Offers ... 34
Partner Involved Service Usage Promotions ... 34
Subscriber Loyalty Points Utilization.. 35
Multiple Service Agreements with a Single Partner 35
Dealer Contracts and Commissioning 36
What Does the New Business Landscape Mean for Monetization? . 36
Usage Transaction Accountability .. 36
Real-Time Customer Satisfaction ... 37
Implemented Systems and New Business Monetization ... 37
Complex B2B2B . . . and B2C Business Model Accountability .. 37
Continued Regulatory Pressures . 38
Social Media 39
Support for Complex Value-Add Services Offerings ... 39
Enterprise Customers Want Mobility Services to Improve Their Product Offerings 39
Opportunities Abound 40
The Last Word . 42
List of Figures
Figure 1: CSP End-to-End Billing and Policy Management 9
Figure 2: Interconnect and Partner Management: Similar But Different... 13
Figure 3: Business Exchange Agreement Process .. 22
Figure 4: Business Drivers for Partner Management and Its Key Functional Role ... 24
Figure 5: Cross-Industry 2.0 Virtual Services and Partner Management ... 26
Figure 6 - Real-Time Wholesale and Retail Business Accountability Needs 37
Figure 7: Real-Time Accountability in a CSP Combined Virtual and Physical Network .. 38
Figure 8: Interconnect, Settlement, and Partner Management Market Suppliers . 41

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