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Global Electronic Bill Presentment and Payment (EBPP) Industry

  • June 2014
  • -
  • Global Industry Analysts
  • -
  • 165 pages

This report analyzes the worldwide markets for Electronic Bill Presentment and Payment in number of B2C electronic bills generated. The report provides separate comprehensive analytics for the US, Canada, Europe, and Rest of World. Annual estimates and forecasts are provided for the period 2013 through 2020. Also, a seven-year historic analysis is provided for these markets. Market data and analytics are derived from primary and secondary research. Company profiles are primarily based on public domain information including company URLs. The report profiles 79 companies including many key and niche players such as -

ACI Worldwide
Bottomline Technologies, Inc.
Billentis
Communications Data Group
CSG Systems International, Inc.

Table Of Contents

Global Electronic Bill Presentment and Payment (EBPP) Industry



I. INTRODUCTION, METHODOLOGY and PRODUCT DEFINITIONS

Study Reliability and Reporting Limitations I-1
Disclaimers I-2
Data Interpretation and Reporting Level I-2
Quantitative Techniques and Analytics I-3
Product Definitions and Scope of Study I-3


II. EXECUTIVE SUMMARY

1. MARKET OVERVIEW and TRENDS II-1
Proliferation of Internet Economy: A Fundamental Growth Driver II-1
Opportunity Indicators II-2
Table 1: Number of Internet Users Worldwide (in Million) and
Penetration Percentage for Years 2001, 2011 and 2013 (includes
corresponding Graph/Chart) II-2

Table 2: World Internet Economy (2013): Percentage Share
Breakdown of Number of Internet Users by Country (includes
corresponding Graph/Chart) II-2

Table 3: Worldwide Internet Penetration Rates (%) by Region:
January 2014 (includes corresponding Graph/Chart) II-3
Rapid Mobile Broadband Penetration Provides the Platform for
Future Growth II-4
Table 4: Global Mobile Broadband Subscriptions (in Million)
in Developed and Developing Countries: January 2014
(includes corresponding Graph/Chart) II-5

Table 5: Worldwide Mobile Broadband Penetration Rate (%) by
Region: January 2014 (includes corresponding Graph/Chart) II-5
Developments in Internet Security: A Prerequisite for the
Growth of eBilling II-6
Increasing Use of Internet Enabled Smartphones Encourages Bill
Payment through Mobile Phones II-6
The Rise of Customer Self-Service Infrastructure Bodes Well
for EBPP II-7
Electronic Bill Presentment and Payment (EBPP): Market Overview II-8
Key Statistical Findings II-9
Table 6: Global Non-Cash Transaction Volumes (In Million)
for the Years 2013 and 2015: Breakdown by Type of Transaction
(includes corresponding Graph/Chart) II-9

Table 7: Bill Payment Behavior of Internet Connected
Households (2013): Percentage Breakdown of Households by
Preferred Mode of Payment (includes corresponding
Graph/Chart) II-10

Table 8: Global Non-Cash Transactions (2013): Percentage
Share Breakdown of Number of Transactions by Geographic
Region (includes corresponding Graph/Chart) II-10
Key Benefits of EBPP Driving Adoption Worldwide II-11
Convenience and Mobility II-11
Increased Savings and Cost-Effectiveness II-11
Streamlined Billing Workflow II-11
Enhanced Transparency II-11
Higher Banking Fees for Conventional Services II-12
e-Billing: Emerges as a Competitive Customer Service Strategy II-12
Growing Focus on Environmental Sustainability to Benefit EBPP II-12
Migration to Paperless Work Environment Spells Opportunities
for e-Billing II-13
Bill Presentment Gains in Prominence II-13
SMS Bill Presentment Soars in Popularity II-14
ATMs Emerge as a Medium of Electronic Payment II-14
SMBs: An Emerging and Lucrative Customer Cluster for EBPP II-15
Convergence of Billing with Customer Analytics Opens a New
Window of Opportunities II-15
Launch of e-Bill Adoption Campaigns to Benefit Market Growth II-16
Challenges Impeding Wider Adoption of EBPP II-17
Underdeveloped Internet Infrastructure in Developing Markets II-17
Bandwidth Limitations Limit EBPP Potential II-17
Inherent limitations of SMS System: A Serious Cause of Concern II-17
Lack of Common Standards II-18
Key Considerations for Successful Implementation of EBPP II-18
EBPP: Not a Complete Replacement for Paper II-19
Market Outlook II-19

2. EBPP - THE SERVICE OVERVIEW II-20
Electronic Bill Presentment and Payment (EBPP) II-20
Benefits of EBPP from End-User/Customer's Perspective II-20
Benefits of EBPP from Biller's Perspective II-21
Benefits of EBPP to Banks and Remittance Processors II-21
Components of EBPP II-21
Electronic Bill Presentment II-21
Push Method II-22
Pull Method II-22
Multi-Channel Method II-22
Electronic Bill Payment II-22
Electronic Bill Posting II-22
Parties Involved in Implementing EBPP II-22
Billers II-22
End-users/Consumers II-23
Bill Consolidator II-23
Banks / Financial Institutions II-23
Agents/Intermediaries II-23
Biller Payment Provider II-23
Biller Service Provider II-23
Customer Service Provider II-23
Customer's Payments Provider II-23
Effectiveness of Billing and Payment Processes II-23
Typical Business-to-Consumer (B2C) Bill Presentment Models II-24
Biller-Direct/ Direct EBPP II-24
Advantages II-24
Disadvantages II-24
Perquisites For Implementing Biller-direct EBPP Solution II-24
Consolidator Model II-25
Advantages II-25
Disadvantages II-25
Variations of Consolidator Model II-25
Thin Consolidator II-26
Thick Consolidator II-26
Personal Consolidator II-26
Biller-direct Managed Services Provider (MSP) Model II-26
Similarities in MSP and Thick Consolidator Models II-27
Distinct Features of Biller-Direct MSP Model II-27
Bill Presentment Models - Comparison on Select Parameters II-28
Consumer-to-Business (C2B) Payment Choices II-28
Typical C2B Bill Payment Models II-29
Direct Model II-29
Indirect Model II-29
Exposition of Different Payment Instruments II-29
Automated Clearing House (ACH) II-29
Credit Cards II-29
Debit Cards II-29
Checks II-29

3. PRODUCT/SERVICE LAUNCHES II-30
Official Payments Introduces E-Bill Presentment Service II-30
FirsTech Launches Fusion EBPP platform II-30
SmartPay Adds Convenience and Surcharge Fee Options to Its
Payment Solution II-30
Billtrust Unveils Updated Version of Invoice Gateway-EIPP
Platform II-30
TransCentra Unveils New Billing and Payment Solution II-30
PPG Industries Industrial Unveils Electronic Billing Facility
for Its Customers II-30
Migrate Mulls Introduction of E-billing Solutions in Ecuador
and Peru markets II-30
Bank of East Asia Introduces EBPP Services for Corporate
Cyberbanking and Cyberbanking Customers II-31
QuickWater (TAK Technology, Inc.) to Introduce Singular
Payments Powered fully integrated bill presentment and payment
module II-31
UnitedHealthcare Unveils Electronic Bill-Payment Service II-31
BlueKite Unveils Trans-Border Bill Payment Service in Panama,
Nicaragua and Ecuador II-31
BATELCO Introduces eDebit Online Payment System II-31
NIBSS Introduces NIBSS e-BILLLspay and Automated Direct Debit
(ADD) Electronic Bill Payment Systems II-31
Harland Financial Solutions Extends Electronic Funds Transfer
(EFT) Product Portfolio II-31
Western Union Upgrades its Speedpay Electronic Bill Payment
Service II-32
Webster Bank Launches eChecking Account II-32
HDFC Bank Introduces Credit/Debit Card Based Mobile Payment
Service II-32

4. RECENT INDUSTRY ACTIVITY II-33
Paymentus Completes Acquisition of Tele-Works, Inc. II-33
Emerging Markets Payments and Madfoo3atCom for Electronic
Payments Secure Order to Develop Jordan's Electronic Bill
Presentment and Payment (EBPP) System II-33
Ingenico Completes Ogone Acquisition II-33
ACI Worldwide Set to Acquire Official Payments II-33
TA Associates Concludes Majority Recapitalization of BluePay
Processing, Inc II-33
IBT and Payveris Enter Into Partnership to Provide Online
Services II-33
Harland Financial Solutions Reports Major Electronic Bill
Presentment and Payment Deals II-33
AvidXchange and Comdata Corporation Enter into Strategic
Partnership II-34
Union Bank Chooses Aliaswire and DirectBiller Platforms for
Banks Total Biller Solution II-34
Bank of America Renews Agreement with Fiserv for EBPP Services II-34
TA Associates Acquires Minority Stake in BillDesk II-34
MasterCard and VersaPay Enter Into an Strategic Alliance
Agreement II-34
BillingTree Enters into partnership With BestBill to Broaden
Payment Options II-34
Blackstone Technology Group Enters Into Partnership with
Pageonce to Extend Pageonce to Utility Companies II-34
SmartPay Reports Addition of Hiway Express Gas Station and Mel
Roth Oil Co Inc. to its Extended Customer Base II-35
ESI Healthcare Business Solutions and InstaMed Enter Into
Partnership to Provide Electronic Healthcare Payment
Solutions II-35
Century Bank to Use Invoice Cloud for Providing EBPP Services II-35
VersaPay and Wave Accounting Partner to Provide Electronic
Payment Services for Wave Payroll II-35
API Partners With NBS to Extend EBPP Service to NBS Customers II-35
Wholesale Carrier Services Renews Contract With IDI Billing
Solutions for CostGuard® and OnlineBill® Solutions II-35

5. FOCUS ON SELECT PLAYERS IN THE EBPP ECOSYSTEM II-36
ACI Worldwide (US) II-36
Bottomline Technologies, Inc. (US) II-36
Billentis (Switzerland) II-36
Communications Data Group (US) II-37
CSG Systems International, Inc. (US) II-37
Discover Financial Services (US) II-37
ebpSource Limited (UK) II-38
eBillingHub (US) II-38
Enterprise jBilling Software Ltd. (Canada) II-38
Fiserv, Inc. (US) II-39
FIS (USA) II-39
IDI Billing Solutions (US) II-39
Jack Henry and Associates (US) II-39
Monitise Group Limited (UK) II-40
MasterCard (US) II-40
Oxigen Services India Pvt. Ltd (India) II-40
Pagero AB (Sweden) II-40
PayPal, Inc. II-41
RDM Corporation (Canada) II-41
Sorriso Technologies, Inc. (US) II-41
SIX Payment Services Ltd. (Switzerland) II-41
Visa, Inc. (US) II-41
CyberSource Corporation (US) II-42

6. GLOBAL MARKET PERSPECTIVE II-43
Table 9: World Recent Past, Current and Future Analysis for
Electronic Bill Presentment and Payment (EBPP) by Geographic
Region - US, Canada, Europe, and Rest of World Markets
Independently Analyzed with Number of Business-to-Consumer
(B2C) Electronic Bills Generated in Million for the Years 2013
through 2020 (includes corresponding Graph/Chart) II-43

Table 10: World Historic Review for Electronic Bill
Presentment and Payment (EBPP) by Geographic Region - US,
Canada, Europe, and Rest of World Markets Independently
Analyzed with Number of Business-to-Consumer (B2C) Electronic
Bills Generated in Million for Years 2006 through 2012
(includes corresponding Graph/Chart) II-44

Table 11: World 15-Year Perspective for Electronic Bill
Presentment and Payment (EBPP) by Geographic Region -
Percentage Breakdown of Number of Business-to-Consumer (B2C)
Electronic Bills Generated for US, Canada, Europe, and Rest of
World Markets for Years 2006, 2014 and 2020 (includes
corresponding Graph/Chart) II-45


III. MARKET

1. THE UNITED STATES III-1
A.Market Analysis III-1
Outlook III-1
Popular Bill Presentment and Payment Models in Review III-1
Consolidator Bill Presentment Model to Outstrip Biller-Direct III-1
Multiple Payment Options At Consumer Disposal III-1
Electronic Billing - A Greener Alternative III-1
EBPP Gaining Ground in Utility Sector III-2
Recent Industry Activity III-2
Service Launches III-4
Key Players III-6
B.Market Analytics III-10
Table 12: US Recent Past, Current and Future Analysis for
Electronic Bill Presentment and Payment (EBPP): Number of
Business-to- Consumer (B2C) Electronic Bills Generated in
Million for the Years 2013 through 2020 (includes
corresponding Graph/Chart) III-10

Table 13: US Historic Review for Electronic Bill Presentment
and Payment (EBPP): Number of Business-to-Consumer (B2C)
Electronic Bills Generated in Million for the Years 2006
through 2012 (includes corresponding Graph/Chart) III-11

2. CANADA III-12
A.Market Analysis III-12
Outlook III-12
Recent Industry Activity III-12
Key Players III-12
B.Market Analytics III-13
Table 14: Canada Recent Past, Current and Future Analysis
for Electronic Bill Presentment and Payment (EBPP): Number
of Business-to-Consumer (B2C) Electronic Bills Generated in
Million for the Years 2013 through 2020 (includes
corresponding Graph/Chart) III-13

Table 15: Canada Historic Review for Electronic Bill
Presentment and Payment (EBPP): Number of
Business-to-Consumer (B2C) Electronic Bills Generated in
Million for the Years 2006 through 2012 (includes
corresponding Graph/Chart) III-14

3. EUROPE III-15
A.Market Analysis III-15
Outlook III-15
Recent Industry Activity III-15
Key Players III-15
B.Market Analytics III-17
Table 16: European Recent Past, Current and Future Analysis
for Electronic Bill Presentment and Payment (EBPP): Number
of Business-to-Consumer (B2C) Electronic Bills Generated in
Million for the Years 2013 through 2020 (includes
corresponding Graph/Chart) III-17

Table 17: European Historic Review for Electronic Bill
Presentment and Payment (EBPP): Number of
Business-to-Consumer (B2C) Electronic Bills Generated in
Million for the Years 2006 through 2012 (includes
corresponding Graph/Chart) III-18

4. REST OF WORLD III-19
A.Market Analysis III-19
Outlook III-19
Recent Industry Activity III-19
Service Launches III-19
Key Players III-20
B.Market Analytics III-21
Table 18: Rest of World Recent Past, Current and Future
Analysis for Electronic Bill Presentment and Payment (EBPP):
Number of Business-to-Consumer (B2C) Electronic Bills
Generated in Million for the Years 2013 through 2020
(includes corresponding Graph/Chart) III-21

Table 19: Rest of World Historic Review for Electronic Bill
Presentment and Payment (EBPP): Number of
Business-to-Consumer (B2C) Electronic Bills Generated in
Million for the Years 2006 through 2012 (includes
corresponding Graph/Chart) III-22


IV. COMPETITIVE LANDSCAPE

Total Companies Profiled: 79 (including Divisions/Subsidiaries - 80)

The United States (43)
Canada (3)
Europe (13)
- The United Kingdom (6)
- Rest of Europe (7)
Asia-Pacific (Excluding Japan) (16)
Africa (3)
Middle East (2)

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