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Software Services Research Digest H1 2014

  • August 2014
  • -
  • TBRC Business Research
  • -
  • 19 pages

The Software Services Research Digest is a digest of all the most important research in the software industry each quarter available as an annual subscription. It covers areas such as IT Outsourcing, IT Services, Telecom, BPO, CRM, HRM, SaaS, Software, Cloud, On-shoring, Off-shoring, Export, System Integration, Application Outsourcing, and companies such as SAP, HP, Oracle, Accenture, IBM, TCS, Fujitsu, NTT, Capgemini, CSC, Infosys. Information is gathered from over 50 sources including associations, consultants, market intelligence companies, investment banks, and industry participants. It covers the software services (primarily outsourcing) and software as a service globally.

Updated quarterly, the Digest allows you to:
- Quickly update yourself on the latest research findings, gathered and organised for you.
- Get our Expert Analysts’ perspectives on the latest research.
- Link through to the original research to review or purchase.

Software as a Service is the hottest part of the IT services market according to the Software Services Research Digest H1 2014. The market is expected to see growth in excess of 20% per annum over the next 3-5 years, becoming a $100bn market by 2018. The SaaS model is expanding to drive all parts of the enterprise, including Enterprise Resource Planning (ERP), which support processes across organisations, Business Intelligence (BI) functions which access and analyse data and even System Management which controls the company’s IT infrastructure itself.

The market for IT outsourcers and services companies is less buoyant. It is suffering from negative public opinion in Western economies , and increasing competition as new locations put pressure on the existing hubs. However there is still reasons for optimism. Corporates are spending more on automation, analytics of data and technologies to communicate with their customers than ever before, creating a huge opportunity for service companies to benefit from this trend.

Some highlights from the Digest include:
- IT Organizations Moving To OPEX Model For Managing Their IT
- India Leads Global Computer Services Exports
- The US The Leading Importer Of Global Computer Services
- Asia Pacific Offshore Services Providers Face Increasing Competition
- ISS Tops Global Outsourcing Company Rankings
- Insurance Industry To Witness The Fastest Growth In IT Investments
- Emergence Of Non-voice Customer Support Creates Challenges For Corporates And Opportunities For Outsourcers

Table Of Contents

Software Services Research Digest H1 2014
1_IT Services
1.1._The Application Development Market Leads The IT Services Industry
1.2._Growth The Key Differentiation for Software and Online Service Companies
1.3._Global Ranking - IT Services Providers
1.4._India Leads Global Computer Services Exports
1.5._The US The Leading Importer of Global Computer Services
1.6_The US IT Services Industry is Fragmented
2_Software as a Service (SaaS)
2.1._Overall SaaS Market Growing Strongly
2.2._IT Organizations Moving to OPEX Model For Managing their IT
2.3._IT Project And Portfolio Management (PPM) SaaS Market Shows Strong Growth
2.4._Hybrid SaaS-based Enterprise Content Management (ECM) Systems Attractive
2.5._SaaS-Based Enterprise Resource Planning (ERP)Set For Rapid Growth 2013-2018
2.6._Mobility Key in Enterprise Resource Planning Market
2.7._Streamlining HR Function and Cost-Effectiveness of Talent Acquisition to Drive SaaS Based Human Resource Management (HRM) Market
2.8._System Management SaaS to Gain Customer Acceptance
2.9._CRM Applications Moving to A Pay-Per-Use Subscription Model
2.10._Increased Volume Of Enterprise Data Drives The Market For SaaS-Based Business Intelligence Services
3_IT Outsourcing
3.1._Organizations Move Towards IT Outsourcing
3.2._ISS Tops Global Outsourcing Company Rankings
3.3._Asia Pacific Offshore Services Providers Face Increasing Competition
3.4._Emerging Alternatives Slowdown Growth of Canadian Application Outsourcing Services
3.5._The UK Population Has A Low Opinion of The Outsourcing Industry
3.6._UK Becoming A Global Strategic Hub for Outsourcing
3.7._Indian IT Services Exports to Increase and Expand Employment
4_Software Services For Telecoms Companies
4.1._Telecom Companies' Core Business Challenges Represent Potential Opportunities for IT Outsourcers
4.2._Telecoms Companies Currently Looking Key IT Vendors to Support their IT Outsourcing Needs
4.3._Telecoms IT Services Fragmented
5_Software Services For Insurers
5.1._Insurance Industry to Witness the Fastest Growth In IT Investments
6_Software Services For Business Process Outsourcing
6.1._Consumer Acceptance of Non-Voice Customer Support is Growing
6.2._Emergence of Non-voice Customer Support Creates Challenges for Corporates and Opportunities for Outsourcers
6.3._Automation and Analytics to Drive the Global and US BPO Markets
Appendix
Abbreviations
Currencies
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Companies Mentioned
Roche, Johnson and Johnson, Novartis, Eli lilly, Merck and Co, Pfizer, Bayer AG, Amgen, AstraZeneca, Bristol-Myers Squibb, Sanofi-Aventis, Ipsen, Tolmar Inc, Abbott Laboratories, Astellas Pharma Inc, Indevus Pharmaceuticals Inc, Dendreon Corporation, Ferring Pharmaceuticals, Celgne, Eisai Inc, Boehringer Ingelheim, Takeda Pharmaceutical Co. Ltd, Spectrum Pharmaceuticals.

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