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  4. > Home Emergency Insurance and Assistance in France

Home Emergency Insurance and Assistance in France

  • June 2014
  • -
  • Finaccord
  • -
  • 32 pages

Home Emergency Insurance and Assistance in France is a report plus an associated PartnerBASE™ dataset and market data file about the market for this type of cover in France. In essence, the term ‘home emergency insurance and assistance’ encompasses policies that are sold on a stand-alone basis, or bundled with utility services, household insurance or banking products, that cover one or more of the following home-related problems:

- malfunctioning of gas boilers, gas supply pipes or gas central heating;
- problems with plumbing, drainage or water supply pipes;
- electrical emergencies or breakdowns.

Key features of this report include:

- quantification of the market size for home emergency insurance and assistance in France: how much is the market worth, how does it break down by policy type, and how is it likely to have grown by 2017?

- identification of providers of home emergency insurance and assistance that have established relationships with energy firms, water companies and household insurers and calculation of their share of partnerships in both unweighted and weighted terms;

- analysis of the degree to which home emergency cover is provided automatically or cross-sold as an optional extra - this can have a very significant impact on household penetration rates and market values in any given country, including France;

- assessment of the potential for marketing home emergency insurance and assistance through alternative channels including online aggregators and brokers, other online brands and banking products as well as gas boiler manufacturers, direct sales and automotive clubs.

Types of organisation that may be able to use this report, plus the PartnerBASE™ dataset and market data file that accompanies it, include entities in the following categories:

- assistance companies: this study constitutes a unique guide to an under-researched yet significant and continually evolving market - be fully appraised of what growth could mean for your organisation;

- insurance companies: as a concept that can be made distinct from regular household insurance, home emergency insurance and assistance can either be sold stand-alone or packaged within household insurance policies;

- electricity, gas and water companies: growth in the market for home emergency cover, allied to apparently high profit margins, presents a revenue enhancement opportunity for electricity, gas and water companies as well as insurance and assistance firms;

- management consultancies: are you helping an insurance or assistance provider to develop its business in France, or are you advising an energy or water firm with regards to how it can improve its profitability? If so, this research will provide you with important insights into the market for home emergency insurance and assistance.

Table Of Contents

Home Emergency Insurance and Assistance in France
TABLE OF CONTENTS
0.0 EXECUTIVE SUMMARY ...1
1.0 INTRODUCTION 3
What is this report about?..3
Rationale.3
This report updates and expands upon Finaccord's previous ground-breaking research..3
Methodology...4
Primary research.4
The survey includes more than 80 utility companies and home insurance brands 4
Market data .4
External sources .4
Definitions ...5
Terms and abbreviations5
Operating models ...6
Currencies and inflation..6
PartnerBASE..6
Finaccord7
2.0 MARKET ANALYSIS.8
Introduction.8
Dwelling stock data 8
The number of occupied dwellings grew at a compound annual rate of over 1% between 2009 and 2013 .8
Less than 60% of occupied dwellings are lived in by the owner of the property.8
Distribution through key partner organisations ...10
Summary of organisations researched10
Provision rates ..11
The majority of French energy suppliers offer one or more types of home emergency policy.12
...and Direct Energie promotes a notably wide range of individual and combined policy options12
Specific water and plumbing cover is available from almost two thirds of water companies12
...several of which also offer other types of home emergency cover.12
Many of France's largest household insurers also offer comprehensive home emergency cover... ...12
...and a third of underwriters offer separate policies for water and plumbing problems13
Mutual insurers are prominent in the ranking of leading underwriting groups for household cover.13
Operating models .16
Close to a half of distributors work with a single external provider for home emergency cover...16
...albeit some large household insurance brands make use of captive assistance firms... ..17
...and internally-organised schemes are also relatively common..17
Partnerships with energy companies...18
AXA Assistance is the most significant home emergency partner for energy companies18
...although providers such as Domeo and Mondial Assistance are also active in this sector...18
France's largest supplier of natural gas reportedly organises its own assistance schemes.19
Partnerships with water companies.20
Private companies play a significant role in the distribution of water to French consumers.20
Suez Environnement works with AXA Assistance and Veolia with Domeo..20
...with the latter company now wholly-owned by HomeServe ...20
Veolia also maintains dedicated websites for stand-alone sales of this product...20
Partnerships with household insurance brands ..21
Mondial Assistance has accumulated the largest number of distribution partners in this area 21HOME EMERGENCY INSURANCE AND ASSISTANCE IN FRANCE
© FINACCORD (05/2014) II
Inter Mutuelles Assistance works with several large mutual insurers21
Captive assistance firms belonging to Covea and Groupama play a significant role here...22
At least three other assistance firms are also active in this sphere... 22
...albeit a number of household insurance brands reportedly organise assistance on an internal basis .22
Weighted competitor share of partnerships with key partner organisations..23
Across all types of partnerships and on a weighted basis, AXA Assistance is ranked first..24
Other distribution channels..24
Gas boiler manufacturers.24
Bosch, Frisquet, Saunier Duval and Vaillant all offer gas boiler extended warranties of up to five years24
Direct sales25
Two assistance firms market home emergency cover directly to consumers...25
...but most have not yet entered this channel.25
Online aggregators and brokers ..25
One aggregator is effectively a tied distributor for Domeo.25
Other online brands ..26
Payment cards and bank accounts .26
A handful of credit cards and packaged accounts feature home assistance26
Automotive clubs...26
Other types of distributor ..26
Market size, growth and forecast 26
The French market grew at a nominal compound annual rate of around 3.5% between 2009 and 2013...26
Domeo has approximately 900,000 customers in France .27
Comprehensive cover accounts for around 60% of all home emergency policies in force..28
In terms of premiums, distribution via household insurers accounts for a majority of the total.29
The outlook up to 2017 is likely to be for further steady but unspectacular growth in the market value ..31HOME EMERGENCY INSURANCE AND ASSISTANCE IN FRANCE
© FINACCORD (05/2014) III

LIST OF GRAPHICS / TABLES

0.0 EXECUTIVE SUMMARY ...1
Key market data for home emergency insurance in France2
1.0 INTRODUCTION 3
2.0 MARKET ANALYSIS.8
Dwelling stock in France, segmented by type of dwelling and by type of occupant, 2013 9
Key metrics regarding dwelling stock in France, 2009, 2013 and forecast for 201710
Summary of potential distributor organisations researched in France, segmented by type, 2014..11
Provision rates for home emergency insurance in France, segmented by type of organisation and by type
of policy, 2014 ..14
Extent to which home emergency insurance schemes in France are optional as opposed to automatic,
segmented by type of organisation and by type of policy, 201415
Extent to which home emergency insurance schemes in France are optional as opposed to automatic,
segmented by type of organisation and by type of policy, 2014 (table)16
Operating models used for home emergency insurance in France, segmented by type of organisation,
2014 ..17
Operating models used for home emergency insurance in France, segmented by type of organisation,
2014 (table)...18
Unweighted competitor share of partnerships for home emergency insurance in France, 2014: energy
companies 19
Unweighted competitor share of partnerships for home emergency insurance in France, 2014: water
companies 21
Unweighted competitor share of partnerships for home emergency insurance in France, 2014: household
insurance brands..23
Weighted competitor share of partnerships for home emergency insurance in France, 201424
Estimated gross written premiums from home emergency insurance in France, 2009 and 2013..27
Estimated gross written premiums from home emergency insurance in France, 2009 and 2013 (table) ..28
Estimated number of home emergency insurance policies in France, segmented by type of policy, 2013 ...
...29
Estimated gross written premiums from home emergency insurance in France, segmented by distribution
channel, 2013...30
Estimated number of policies and gross written premiums for home emergency insurance in France,
segmented by type of policy and by distribution channel, 201331
Forecast gross written premiums from home emergency insurance in France, 2017.32
Forecast gross written premiums from home emergency insurance in France, 2017 (table) .32

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