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Home Emergency Insurance and Assistance in the Netherlands is a report plus an associated PartnerBASE™ dataset and market data file about the market for this type of cover in the Netherlands. In essence, the term ‘home emergency insurance and assistance’ encompasses policies that are sold on a stand-alone basis, or bundled with utility services, household insurance or banking products, that cover one or more of the following home-related problems:

- malfunctioning of gas boilers, gas supply pipes or gas central heating;
- problems with plumbing, drainage or water supply pipes;
- electrical emergencies or breakdowns.

Key features of this report include:

- quantification of the market size for home emergency insurance and assistance in the Netherlands: how much is the market worth, how does it break down by policy type, and how is it likely to have grown by 2017?

- identification of providers of home emergency insurance and assistance that have established relationships with energy firms, water companies and household insurers and calculation of their share of partnerships in both unweighted and weighted terms;

- analysis of the degree to which home emergency cover is provided automatically or cross-sold as an optional extra - this can have a very significant impact on household penetration rates and market values in any given country, including the Netherlands;

- assessment of the potential for marketing home emergency insurance and assistance through alternative channels including online aggregators and brokers, other online brands and banking products as well as gas boiler manufacturers, direct sales and automotive clubs.

Types of organisation that may be able to use this report, plus the PartnerBASE™ dataset and market data file that accompanies it, include entities in the following categories:

- assistance companies: this study constitutes a unique guide to an under-researched yet significant and continually evolving market - be fully appraised of what growth could mean for your organisation;

- insurance companies: as a concept that can be made distinct from regular household insurance, home emergency insurance and assistance can either be sold stand-alone or packaged within household insurance policies;

- electricity, gas and water companies: growth in the market for home emergency cover, allied to apparently high profit margins, presents a revenue enhancement opportunity for electricity, gas and water companies as well as insurance and assistance firms;

- management consultancies: are you helping an insurance or assistance provider to develop its business in the Netherlands, or are you advising an energy or water firm with regards to how it can improve its profitability? If so, this research will provide you with important insights into the market for home emergency insurance and assistance.

Table Of Contents

Home Emergency Insurance and Assistance in the Netherlands
TABLE OF CONTENTS
0.0 EXECUTIVE SUMMARY ...1
1.0 INTRODUCTION 3
What is this report about?..3
Rationale.3
This report updates and expands upon Finaccord's previous ground-breaking research..3
Methodology...4
Primary research.4
The survey includes more than 60 utility companies and home insurance brands 4
Market data .4
External sources .5
Definitions ...5
Terms and abbreviations5
Operating models ...6
Currencies and inflation..6
PartnerBASE..7
Finaccord7
2.0 MARKET ANALYSIS.8
Introduction.8
Dwelling stock data 8
There are approximately 7.2 million occupied dwellings in the Netherlands...8
...and around one third of these are socially rented .8
Distribution through key partner organisations ...10
Summary of organisations researched10
Provision rates ..11
Some of the largest Dutch energy suppliers offer home emergency cover... ...11
...whereas only around 750,000 water customers have access to this product through a water supplier...12
Significantly, the majority of household insurance brands offer home emergency cover as standard 12
Operating models .15
More than 40% of distributors collaborate with external providers of home emergency cover... .15
...but many household insurance brands organise their schemes on a captive or internal basis 16
Partnerships with energy companies and water companies..17
Partnerships with household insurance brands ..17
SOS International has the largest unweighted number of partnerships in this area.17
...although Eurocross Assistance and VHD Alarmcentrale each hold key relationships..17
Allianz Global Assistance is active both as a captive entity and as an external partner...18
On a weighted basis, Eurocross Assistance is likely to be the most significant provider .19
Other distribution channels..20
Gas boiler manufacturers.20
Direct sales20
Online aggregators and brokers ..20
Aggregators only offer home emergency cover as a feature within regular household insurance ..20
Other online brands ..20
Payment cards and bank accounts .20
Automotive clubs...20
ANWB provides emergency cover as part of its regular household insurance activities..20HOME EMERGENCY INSURANCE AND ASSISTANCE IN THE NETHERLANDS
© FINACCORD (05/2014) II
Other types of distributor ..21
Market size, growth and forecast 21
The Dutch home emergency market is likely to be growing at a modest annual rate ..21
Many households in the Netherlands are covered by multiple home emergency policies...22
Comprehensive cover accounts for more than 40% of the total number of policies in force22
Distribution via household insurers accounts for a narrow majority of total home emergency revenues 23
Premiums from home emergency cover are expected to carry on increasing at a steady rate...25HOME EMERGENCY INSURANCE AND ASSISTANCE IN THE NETHERLANDS
© FINACCORD (05/2014) III

LIST OF GRAPHICS / TABLES

0.0 EXECUTIVE SUMMARY ...1
Key market data for home emergency insurance in the Netherlands.2
1.0 INTRODUCTION 3
2.0 MARKET ANALYSIS.8
Dwelling stock in the Netherlands, segmented by type of dwelling and by type of occupant, 2013 .9
Key metrics regarding dwelling stock in the Netherlands, 2009, 2013 and forecast for 2017.10
Summary of potential distributor organisations researched in the Netherlands, segmented by type, 2014
...11
Provision rates for home emergency insurance in the Netherlands, segmented by type of organisation
and by type of policy, 2014..13
Extent to which home emergency insurance schemes in the Netherlands are optional as opposed to
automatic, segmented by type of organisation and by type of policy, 2014 .14
Extent to which home emergency insurance schemes in the Netherlands are optional as opposed to
automatic, segmented by type of organisation and by type of policy, 2014 (table)..15
Operating models used for home emergency insurance in the Netherlands, segmented by type of
organisation, 201416
Operating models used for home emergency insurance in the Netherlands, segmented by type of
organisation, 2014 (table)17
Unweighted competitor share of partnerships for home emergency insurance in the Netherlands, 2014:
household insurance brands ...18
Weighted competitor share of partnerships for home emergency insurance in the Netherlands, 2014:
household insurance brands ...19
Estimated gross written premiums from home emergency insurance in the Netherlands, 2009 and 2013 ...
...21
Estimated gross written premiums from home emergency insurance in the Netherlands, 2009 and 2013
(table)22
Estimated number of home emergency insurance policies in the Netherlands, segmented by type of policy,
2013 ..23
Estimated gross written premiums from home emergency insurance in the Netherlands, segmented by
distribution channel, 201324
Estimated number of policies and gross written premiums for home emergency insurance in the
Netherlands, segmented by type of policy and by distribution channel, 2013..25
Forecast gross written premiums from home emergency insurance in the Netherlands, 2017..26
Forecast gross written premiums from home emergency insurance in the Netherlands, 2017 (table)...26

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