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Home Emergency Insurance and Assistance in Switzerland is a report plus an associated PartnerBASE™ dataset and market data file about the market for this type of cover in Switzerland. In essence, the term ‘home emergency insurance and assistance’ encompasses policies that are sold on a stand-alone basis, or bundled with utility services, household insurance or banking products, that cover one or more of the following home-related problems:

- malfunctioning of gas boilers, gas supply pipes or gas central heating;
- problems with plumbing, drainage or water supply pipes;
- electrical emergencies or breakdowns.

Key features of this report include:

- quantification of the market size for home emergency insurance and assistance in Switzerland: how much is the market worth, how does it break down by policy type, and how is it likely to have grown by 2017?

- identification of providers of home emergency insurance and assistance that have established relationships with energy firms, water companies and household insurers and calculation of their share of partnerships in both unweighted and weighted terms;

- analysis of the degree to which home emergency cover is provided automatically or cross-sold as an optional extra - this can have a very significant impact on household penetration rates and market values in any given country, including Switzerland;

- assessment of the potential for marketing home emergency insurance and assistance through alternative channels including online aggregators and brokers, other online brands and banking products as well as gas boiler manufacturers, direct sales and automotive clubs.

Types of organisation that may be able to use this report, plus the PartnerBASE™ dataset and market data file that accompanies it, include entities in the following categories:

- assistance companies: this study constitutes a unique guide to an under-researched yet significant and continually evolving market - be fully appraised of what growth could mean for your organisation;

- insurance companies: as a concept that can be made distinct from regular household insurance, home emergency insurance and assistance can either be sold stand-alone or packaged within household insurance policies;

- electricity, gas and water companies: growth in the market for home emergency cover, allied to apparently high profit margins, presents a revenue enhancement opportunity for electricity, gas and water companies as well as insurance and assistance firms;

- management consultancies: are you helping an insurance or assistance provider to develop its business in Switzerland, or are you advising an energy or water firm with regards to how it can improve its profitability? If so, this research will provide you with important insights into the market for home emergency insurance and assistance.

Table Of Contents

Home Emergency Insurance and Assistance in Switzerland
TABLE OF CONTENTS
0.0 EXECUTIVE SUMMARY ...1
1.0 INTRODUCTION 3
What is this report about?..3
Rationale.3
This report expands Finaccord's previous ground-breaking European coverage of this topic...3
Methodology...4
Primary research.4
The survey includes 30 utility companies and home insurance brands ..4
Market data .4
External sources .5
Definitions ...5
Terms and abbreviations5
Operating models ...6
Currencies, exchange rates and inflation ..6
PartnerBASE..7
Finaccord7
2.0 MARKET ANALYSIS.8
Introduction.8
Dwelling stock data 8
Virtually all of Switzerland's 4.2 million dwellings are occupied... 8
...although a significant proportion of them are privately rented flats...8
Distribution through key partner organisations ...10
Summary of organisations researched10
Provision rates ..11
Swiss energy and water suppliers have yet to begin actively distributing this product.11
...whereas a number of household insurers do offer home emergency cover..11
Operating models .15
Captive assistance firms and internally-organised schemes dominate the Swiss market15
...and Vaudoise Assurances makes use of its broader relationship with Europ Assistance 16
Partnerships with energy companies and water companies..17
Partnerships with household insurance brands ..17
Comparatively few assistance providers are active through partnerships in this market .17
On a weighted basis, Inter Partner Assistance appears to be the most significant provider18
Other distribution channels..19
Gas boiler manufacturers.19
Swiss boiler manufacturers typically offer long-term maintenance contracts19
Direct sales19
Online aggregators and brokers ..20
Swiss aggregators do not offer home emergency cover as a separate product...20
Other online brands ..20
Payment cards and bank accounts .20
Automotive clubs...20
Other types of distributor ..20
Market size, growth and forecast 21HOME EMERGENCY INSURANCE AND ASSISTANCE IN SWITZERLAND
© FINACCORD (05/2014) II
The value of the Swiss home emergency market is growing at close to 2% per year..21
Gas boiler maintenance contracts are likely to account for a substantial share of all policies in force.22
By volume, distribution via household insurance brands accounts for more than half of the market...22
...although gas boiler maintenance plans account for the majority of revenues ...23
The market is expected to achieve further modest growth between 2013 and 2017...24HOME EMERGENCY INSURANCE AND ASSISTANCE IN SWITZERLAND
© FINACCORD (05/2014) III

LIST OF GRAPHICS / TABLES

0.0 EXECUTIVE SUMMARY ...1
Key market data for home emergency insurance in Switzerland2
1.0 INTRODUCTION 3
2.0 MARKET ANALYSIS.8
Dwelling stock in Switzerland, segmented by type of dwelling and by type of occupant, 2013 9
Key metrics regarding dwelling stock in Switzerland, 2009, 2013 and forecast for 201710
Summary of potential distributor organisations researched in Switzerland, segmented by type, 2014..11
Provision rates for home emergency insurance in Switzerland, segmented by type of organisation and by
type of policy, 2014 ..13
Extent to which home emergency insurance schemes in Switzerland are optional as opposed to
automatic, segmented by type of organisation and by type of policy, 2014 .14
Extent to which home emergency insurance schemes in Switzerland are optional as opposed to
automatic, segmented by type of organisation and by type of policy, 2014 (table)..15
Operating models used for home emergency insurance in Switzerland, segmented by type of organisation,
2014 ..16
Operating models used for home emergency insurance in Switzerland, segmented by type of organisation,
2014 (table)...17
Unweighted competitor share of partnerships for home emergency insurance in Switzerland, 2014:
household insurance brands ...18
Weighted competitor share of partnerships for home emergency insurance in Switzerland, 2014:
household insurance brands ...19
Estimated gross written premiums from home emergency insurance in Switzerland, 2009 and 2013 ..21
Estimated gross written premiums from home emergency insurance in Switzerland, 2009 and 2013 (table)
...21
Estimated number of home emergency insurance policies in Switzerland, segmented by type of policy,
2013 ..22
Estimated gross written premiums from home emergency insurance in Switzerland, segmented by
distribution channel, 201323
Estimated number of policies and gross written premiums for home emergency insurance in Switzerland,
segmented by type of policy and by distribution channel, 201324
Forecast gross written premiums from home emergency insurance in Switzerland, 2017 .25
Forecast gross written premiums from home emergency insurance in Switzerland, 2017 (table)..25

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