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The Telecom IT Services market is setting an optimistic market trend. It is one of the most effective and efficient solution to cater the increasing demand for more efficient and optimized business processes, apart from providing various benefits such as increased customer satisfaction, less time to market for launch of new services, better manageability, and economies of scale. It offers increased ability to handle more number of customer transactions.
One if the major force that is driving the Telecom IT Services is the financial pressure faced by the Telecom operators. The decreasing ARPU, rise in operating expenditure are exerting a huge pressure on the operators balance sheet. Telecom operators are finding it difficult to maintain the IT infrastructure at their premises as there is high maintenance and service cost involved with it. The operator has shifted towards IT service providers to maintain their legacy infrastructure which has enabled the Telecom IT Services market to growth.

The major restraints in this market are high capital expenditure that is incurred in establishing the IT services. The ROI on IT services usually takes longer which has curbed the spending in this market. Government regulations are another major barrier as the changing norms in this vertical have made operators to spend cautiously in the IT services market.
There are various assumptions that have been taken into consideration for market sizing and forecasting exercise. Few of global assumptions include political, economic, social, technological and economic factors. For instance, exchange rates, one of the economic factors, are expected to have a moderate rating of impact on this market. Therefore, dollar fluctuations are not expected to seriously affect the forecasts in the emerging APAC regions.

The report will help the market leaders/new entrants in this market in the following ways:
1. This report segments the market into solution types, deployment modes and services covering this market comprehensively. The report provides the closest approximations of the revenue numbers for the overall market and the sub-segments. The market numbers are further split across the different verticals and regions.
2. This report will help in the better understanding of the competitor and gain more insights to better position one’s business. There is a separate section on competitive landscape, which includes competitor ecosystem and competitor portfolio comparison. Besides, there are company profiles of top ten players in this market. In this section, market internals are provided that can put one ahead of the competitors.
3. The report helps in understanding the pulse of the market. The report provides information on key market drivers, restraints, challenges, and opportunities.

Table Of Contents

Telecom IT Services Market by Solutions(CRM, Mobile Commerce, Enterprise Mobility, Network Management, Supply Chain Management, OSS BSS and Others), and by Deployment - Global Forecast to 2019
1 INTRODUCTION 13

1.1 OBJECTIVES OF THE STUDY 13
1.2 REPORT DESCRIPTION 13
1.3 MARKETS COVERED 14
1.4 STAKEHOLDERS 14
1.5 MARKET SCOPE 15

2 RESEARCH METHODOLOGY 16

2.1 MARKET SIZE ESTIMATION 17
2.2 MARKET CRACKDOWN and DATA TRIANGULATION 19
2.3 MARKET SHARE ESTIMATION 19
2.3.1 KEY DATA POINTS TAKEN FROM SECONDARY SOURCES 20
2.3.2 KEY DATA POINTS FROM PRIMARY SOURCES 20
2.3.2.1 Key Industry Insights 21
2.3.3 ASSUMPTIONS 22

3 EXECUTIVE SUMMARY 23

4 PREMIUM INSIGHTS 25

4.1 ATTRACTIVE MARKET OPPORTUNITIES IN TELECOM IT SERVICES 25
4.2 TELECOM IT SERVICES MARKET - THREE SOLUTIONS SEGMENTS 26
4.3 NORTH AMERICA COMMAND OVER TWO-FIFTH OF THE MARKET SHARE 26
4.4 TELECOM IT SERVICES MARKET: FIVE REGIONS 27
4.5 LIFE CYCLE ANALYSIS, BY REGION 28
4.6 MARKET CHASM ANALYSIS 28

5 MARKET OVERVIEW 30

5.1 INTRODUCTION 31
5.2 MARKET SEGMENTATION 31
5.2.1 TELECOM IT SERVICES BY SOLUTIONS 31
5.2.2 TELECOM IT SERVICES BY DEPLOYMENT MODEL 32
5.2.3 TELECOM IT SERVICES BY END USER 32
5.3 MARKET DYNAMICS 32
5.3.1 DRIVERS 33
5.3.1.1 Financial Pressure 33
5.3.1.2 Competence Needs 33
5.3.2 RESTRIANTS 34
5.3.2.1 Government Regulations 34
5.3.2.2 High Capital Requirement 34
5.3.3 OPPORTUNITIES 35
5.3.3.1 Growing Demand for High-Speed Data Services 35
5.3.4 CHALLENGES 35
5.3.4.1 Cost-effective Ways to Deliver Telecom IT Services 35
5.3.4.2 Customer Expectations Are Subjective 35
5.3.5 BURNING ISSUE 35
5.3.5.1 Decrease in Operator Revenue Hampering Growth of IT in Telecom 35

6 INDUSTRY TRENDS 36

6.1 INTRODUCTION 36
6.2 VALUE CHAIN ANALYSIS 36
6.3 SUPPLY CHAIN ANALYSIS 37
6.4 PORTER'S FIVE FORCES ANALYSIS 38
6.4.1 THREAT FROM NEW ENTRANTS 38
6.4.2 THREAT FROM SUBSTITUTES 39
6.4.3 BARGAINING POWER OF SUPPLIERS 39
6.4.4 BARGAINING POWER OF BUYERS 39
6.4.5 INTENSITY OF COMPETITIVE RIVALRY 40
6.5 STRATEGIC BENCHMARKING 41
6.5.1 PRODUCT ENHANCEMENT AND EXPANSIONS 41
6.5.2 MERGERS and ACQUISITIONS, STRATEGIC AGREEMENT, AND JOINT VENTURES 42

7 TELECOM IT SERVICES MARKET, BY SOLUTION 43

7.1 INTRODUCTION 44
7.2 CUSTOMER RELATIONSHIP MANAGEMENT (CRM) 46
7.2.1 MARKET SIZE AND FORECAST BY DEPLOYMENT MODEL 46
7.2.2 MARKET SIZE AND FORECAST BY END USER 47
7.3 MOBILE COMMERCE 48
7.3.1 MARKET SIZE AND FORECAST BY DEPLOYMENT MODEL 48
7.3.2 MARKET SIZE AND FORECAST BY END USER 50
7.4 ENTERPRISE MOBILITY 51
7.4.1 MARKET SIZE AND FORECAST BY DEPLOYMENT MODEL 51
7.4.2 MARKET SIZE AND FORECAST BY END USER 52
7.5 NETWORK MANAGEMENT 53
7.5.1 MARKET SIZE AND FORECAST BY DEPLOYMENT MODEL 53
7.5.2 MARKET SIZE AND FORECAST BY END USER 55
7.6 SUPPLY CHAIN MANAGEMENT 56
7.6.1 MARKET SIZE AND FORECAST BY DEPLOYMENT MODEL 56
7.6.2 MARKET SIZE AND FORECAST BY END USER 57
7.7 OSS BSS SOLUTIONS 58
7.7.1 MARKET SIZE AND FORECAST BY DEPLOYMENT MODEL 58
7.7.2 MARKET SIZE AND FORECAST BY END USER 59
7.8 OTHER SOLUTIONS 61
7.8.1 MARKET SIZE AND FORECAST BY DEPLOYMENT MODEL 61
7.8.2 MARKET SIZE AND FORECAST BY END USER 62

8 GLOBAL TELECOM IT SERVICES MARKET, BY DEPLOYMENT MODEL 64

8.1 INTRODUCTION 65
8.2 CLOUD 66
8.2.1 MARKET SIZE AND FORECAST BY REGION 66
8.3 ON-PREMISE 68
8.3.1 MARKET SIZE AND FORECAST, BY REGION 68

9 GLOBAL TELECOM IT SERVICES MARKET, BY END USER 70

9.1 INTRODUCTION 71
9.2 SMALL AND MEDIUM BUSINESSES (SMBS) 72
9.2.1 MARKET SIZE AND FORECAST, BY REGION 72
9.3 ENTERPRISES 74
9.3.1 MARKET SIZE AND FORECAST, BY REGION 74

10 GEOGRAPHIC ANALYSIS 76

10.1 INTRODUCTION 77
10.2 NORTH AMERICA 79
10.2.1 MARKET SIZE AND FORECAST BY SOLUTION 79
10.3 EUROPE 81
10.3.1 MARKET SIZE AND FORECAST BY SOLUTION 81
10.4 ASIA-PACIFIC 83
10.4.1 MARKET SIZE AND FORECAST BY SOLUTION 83
10.5 MIDDLE EAST AND AFRICA 85
10.5.1 MARKET SIZE AND FORECAST BY SOLUTION 85
10.6 LATIN AMERICA 87
10.6.1 MARKET SIZE AND FORECAST BY SOLUTION 87

11 COMPETITIVE LANDSCAPE 89

11.1 OVERVIEW 89
11.2 MARKET SHARE ANALYSIS, TELECOM IT SERVICES MARKET 90
11.3 COMPETITIVE SITUATION AND TRENDS 91
11.3.1 NEW PRODUCT LAUNCHES 91
11.3.2 AGREEMENTS, PARTNERSHIPS, COLLABORATIONS, AND JOINT VENTURES 93
11.3.3 MERGERS AND ACQUISITIONS 95

12 COMPANY PROFILES 96

12.1 INTRODUCTION 96
12.2 ACCENTURE 97
12.2.1 OVERVIEW 97
12.2.2 PRODUCTS and SERVICES 97
12.2.3 STRATEGIES and INSIGHTS 98
12.2.4 RECENT DEVELOPMENTS 98
12.2.5 MNM VIEW 98
12.3 AMDOCS 99
12.3.1 OVERVIEW 99
12.3.2 PRODUCTS and SERVICES 99
12.3.3 STRATEGIES and INSIGHTS 100
12.3.4 RECENT DEVELOPMENTS 101
12.3.5 MNM VIEW 101
12.4 ALCATEL-LUCENT 102
12.4.1 OVERVIEW 102
12.4.2 PRODUCTS and SERVICES 102
12.4.3 STRATEGIES and INSIGHTS 103
12.4.4 RECENT DEVELOPMENTS 103
12.4.5 MNM VIEW 104
12.5 CAPGEMINI 105
12.5.1 OVERVIEW 105
12.5.2 PRODUCTS and SERVICES 105
12.5.3 STRATEGIES and INSIGHTS 106
12.5.4 RECENT DEVELOPMENTS 106
12.5.5 MNM VIEW 107
12.6 COGNIZANT 108
12.6.1 OVERVIEW 108
12.6.2 PRODUCTS and SERVICES 108
12.6.3 STRATEGIES and INSIGHTS 109
12.6.4 RECENT DEVELOPMENTS 109
12.6.5 MNM VIEW 109
12.7 ERICSSON 110
12.7.1 OVERVIEW 110
12.7.2 PRODUCTS and SERVICES 110
12.7.3 STRATEGIES and INSIGHTS 111
12.7.4 RECENT DEVELOPMENTS 111
12.7.5 SWOT ANALYSIS 112
12.7.6 MNM VIEW 112
12.8 HP 113
12.8.1 OVERVIEW 113
12.8.2 PRODUCTS and SERVICES 113
12.8.3 STRATEGIES and INSIGHTS 114
12.8.4 RECENT DEVELOPMENTS 114
12.8.5 SWOT ANALYSIS 115
12.8.6 MNM VIEW 115
12.9 HUAWEI 116
12.9.1 OVERVIEW 116
12.9.2 PRODUCTS and SERVICES 116
12.9.3 STRATEGIES and INSIGHTS 117
12.9.4 RECENT DEVELOPMENTS 117
12.9.5 SWOT ANALYSIS 118
12.9.6 MNM VIEW 118
12.10 IBM 119
12.10.1 OVERVIEW 119
12.10.2 PRODUCTS and SERVICES 119
12.10.3 STRATEGIES and INSIGHTS 120
12.10.4 RECENT DEVELOPMENTS 120
12.10.5 SWOT ANALYSIS 121
12.10.6 MNM VIEW 121
12.11 ORACLE 122
12.11.1 OVERVIEW 122
12.11.2 PRODUCTS and SERVICES 122
12.11.3 STRATEGIES and INSIGHTS 123
12.11.4 RECENT DEVELOPMENTS 123
12.11.5 SWOT ANALYSIS 124
12.11.6 MNM VIEW 124

13 APPENDIX 125

13.1 INSIGHTS OF INDUSTRY EXPERTS 125
13.2 DISCUSSION GUIDE 126
13.3 INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE 129
13.4 AVAILABLE CUSTOMIZATIONS 130
13.5 RELATED REPORTS 131

LIST OF TABLES

TABLE 1 TELECOM IT SERVICES MARKET SIZE , BY SOLUTION, 2014-2019 ($BILLION) 24
TABLE 2 INCREASING FINANCIAL PRESSURE ON OPERATORS IS PROPELLING THE GROWTH OF TELECOM IT SERVICES MARKET 34
TABLE 3 UNCERTAIN GOVERNEMENT REGULATIONS HAMPERING THE GROWTH OF TELECOM IT SERVICES MARKET 34
TABLE 4 CHANGING CUSTOMER EXPECTATIONS CONSTRAINING THE GROWTH OF TELECOM IT SERVICES MARKET 35
TABLE 5 TELECOM IT SERVICES MARKET SIZE , BY SOLUTION, 2014-2019 ($BILLION) 45
TABLE 6 CRM MARKET SIZE, BYDEPLOYMENT MODEL, 2014-2019 ($BILLION) 46
TABLE 7 CRM MARKET GROWTH, BY DEPLOYMENT MODEL, 2014-2019 (Y-O-Y %) 47
TABLE 8 CRM MARKET SIZE, BY END USER, 2014-2019 ($BILLION) 47
TABLE 9 CRM MARKET GROWTH, BY END USER, 2014-2019 (Y-O-Y%) 48
TABLE 10 MOBILE COMMERCE MARKET SIZE, BY DEPLOYMENT MODEL,
2014-2019 ($BILLION) 49
TABLE 11 MOBILE COMMERCE MARKET GROWTH, BY DEPLOYMENT MODEL,
2014-2019 (Y-O-Y%) 49
TABLE 12 MOBILE COMMERCE MARKET SIZE, BY END USER, 2014-2019 ($BILLION) 50
TABLE 13 MOBILE COMMERCE MARKET GROWTH, BY END USER, 2014-2019 (Y-O-Y%) 50
TABLE 14 ENTERPRISE MOBILITY MARKET SIZE, BY DEPLOYMENT MODEL,
2014-2019 ($BILLION) 51
TABLE 15 ENTERPRISE MOBILITY MARKET GROWTH, BY DEPLOYMENT MODEL,
2014-2019 (Y-O-Y %) 52
TABLE 16 ENTERPRISE MOBILITY MARKET SIZE, BY END USER, 2014-2019 ($BILLION) 52
TABLE 17 ENTERPRISE MOBILITY MARKET GROWTH, BY END USER, 2014-2019 (Y-O-Y%) 53
TABLE 18 NETWORK MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODEL,
2014-2019 ($BILLION) 54
TABLE 19 NETWORK MANAGEMENT MARKET GROWTH, BY DEPLOYMENT MODEL,
2014-2019 (Y-O-Y %) 54
TABLE 20 NETWORK MANAGEMENT MARKET SIZE, BY END USER, 2014-2019 ($BILLION) 55
TABLE 21 NETWORK MANAGEMENT MARKET GROWTH, BY END USER, 2014-2019 (Y-O-Y %) 55
TABLE 22 SUPPLY CHAIN MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODEL,
2014-2019 ($BILLION) 56
TABLE 23 SUPPLY CHAIN MANAGEMENT MARKET GROWTH, BY DEPLOYMENT MODEL, 2014-2019 (Y-O-Y %) 57
TABLE 24 SUPPLY CHAIN MANAGEMENT MARKET SIZE, BY END USER,
2014-2019 ($BILLION) 57
TABLE 25 SUPPLY CHAIN MANAGEMENT MARKET GROWTH, BY END USER,
2014-2019 (Y-O-Y %) 58
TABLE 26 OSS/BSS MARKET SIZE, BY DEPLOYMENT MODEL, 2014-2019 ($BILLION) 59
TABLE 27 OSS/BSS MARKET GROWTH, BY DEPLOYMENT MODEL, 2014-2019 (Y-O-Y %) 59
TABLE 28 OSS/BSS MARKET SIZE, BY END USER, 2014-2019 ($BILLION) 60
TABLE 29 OSS/BSS MARKET GROWTH, BY END USER, 2014-2019 (Y-O-Y %) 60
TABLE 30 OTHER SOLUTIONS MARKET SIZE, BY DEPLOYMENT MODEL,
2014-2019 ($BILLION) 61
TABLE 31 OTHER SOLUTIONS MARKET GROWTH, BY DEPLOYMENT MODEL,
2014-2019 (Y-O-Y %) 62
TABLE 32 OTHER SOLUTIONS MARKET SIZE, BY END USER, 2014-2019 ($BILLION) 62
TABLE 33 OTHER SOLUTIONS MARKET GROWTH, BY END USER, 2014-2019 (Y-O-Y %) 63
TABLE 34 TELECOM IT SERVICES MARKET SIZE, BY DEPLOYMENT MODEL,
2014-2019 ($BILLION) 65
TABLE 35 TELECOM IT SERVICES MARKET GROWTH, BY DEPLOYMENT MODEL,
2014-2019 (Y-O-Y %) 66
TABLE 36 CLOUD MARKET SIZE, BY REGION, 2014-2019 ($BILLION) 67
TABLE 37 CLOUD MARKET GROWTH, BY REGION, 2014-2019 (Y-O-Y %) 67
TABLE 38 ON-PREMISE MARKET SIZE, BY REGION, 2014-2019 ($BILLION) 68
TABLE 39 ON-PREMISE MARKET GROWTH, BY REGION, 2014-2019 (Y-O-Y %) 69
TABLE 40 TELECOM IT SERVICES MARKET SIZE, BY END USER, 2014-2019 ($BILLION) 71
TABLE 41 TELECOM IT SERVICES MARKET GROWTH, BY END USER, 2014-2019 (Y-O-Y %) 72
TABLE 42 SMBS MARKET SIZE, BY REGION, 2013-2019 ($BILLION) 73
TABLE 43 SMB MARKET, BY REGION, 2014-2019 (Y-O-Y %) 73
TABLE 44 ENTERPRISES MARKET SIZE, BY REGION, 2013-2019 ($BILLION) 74
TABLE 45 ENTERPRISES MARKET, BY REGION, 2014-2019 (Y-O-Y %) 75
TABLE 46 TELECOM IT SERVICES MARKET SIZE, BY REGION, 2014-2019 ($BILLION) 78
TABLE 47 TELECOM IT SERVICES MARKET GROWTH, BY REGION, 2014-2019 (Y-O-Y %) 79
TABLE 48 NORTH AMERICA MARKET SIZE, BY SOLUTION, 2014-2019 ($BILLION) 80
TABLE 49 NORTH AMERICA MARKET GROWTH, BY SOLUTION, 2014-2019 (Y-O-Y %) 80
TABLE 50 EUROPE MARKET SIZE, BY SOLUTION, 2014-2019 ($BILLION) 81
TABLE 51 EUROPE MARKET GROWTH, BY SOLUTION, 2014-2019 (Y-O-Y %) 82
TABLE 52 ASIA PACIFIC MARKET SIZE, BY SOLUTION, 2014-2019 ($BILLION) 83
TABLE 53 ASIA-PACIFIC MARKET GROWTH, BY SOLUTION, 2014-2019 (Y-O-Y %) 84
TABLE 54 MIDDLE EAST AND AFRICA MARKET SIZE, BY SOLUTION, 2014-2019 ($BILLION) 85
TABLE 55 MIDDLE EAST AND AFRICA MARKET GROWTH, BY SOLUTION, 2014-2019 (Y-O-Y %) 86
TABLE 56 LATIN AMERICAN MARKET SIZE, BY SOLUTION, 2014-2019 ($BILLION) 87
TABLE 57 LATIN AMERICAN MARKET GROWTH, BY SOLUTION, 2014-2019 (Y-O-Y %) 88
TABLE 58 NEW PRODUCT LAUNCHES, 2011-2014 91
TABLE 59 AGREEMENTS, PARTNERSHIPS, COLLABORATIONS, AND JOINT VENTURES,
2011-2014 93
TABLE 60 MERGERS AND ACQUISITIONS, 2011-2014 95

LIST OF FIGURES

FIGURE 1 GLOBAL TELECOM IT SERVICES MARKET: RESEARCH METHODOLOGY 16
FIGURE 2 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH 18
FIGURE 3 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH 18
FIGURE 4 BREAK DOWN OF DKIP: BY COMPANY TYPE, DESIGNATION, and REGION 19
FIGURE 5 TELECOM IT SERVICES SNAPSHOT (2014 VS 2019): MARKET FOR ENTERPRISE MOBILITY IS EXPECTED TO DOUBLE IN THE NEXT FIVE YEARS 23
FIGURE 6 TELECOM IT SERVICES MARKET SIZE, 2014-2019 ($BILLION) 24
FIGURE 7 ATTRACTIVE MARKET OPPORTUNITIES IN TELECOM IT SERVICES 25
FIGURE 8 MOBILE COMMERCE TO GROW AT THE FASTEST RATE AMONG THESE THREE SOLUTIONS IN TELECOM IT SERVICES MARKET (EXCLUDING NETWORK MANAGEMENT, SUPPLY CHAIN MANAGEMENT, OSS/BSS, AND OTHER SOLUTIONS) 26
FIGURE 9 NORTH AMERICA COMMAND OVER TWO-FIFTH OF THE MARKET SHARE 26
FIGURE 10 NORTH AMERICA IS EXPECTED TO HAVE 25.9% CAGR DURING THE FORECAST PERIOD 2014-2019 27
FIGURE 11 LATIN AMERICA SOON TO ENTER EXPONENTIAL GROWTH PHASE IN COMING YEAR 28
FIGURE 12 RELUCTANCY AMONG TELECOMMUNICATION COMPANIES TO ADOPT CLOUD SERVICES IS A MAJOR OBSTACLE 29
FIGURE 13 MARKET SEGMENTATION: BY SOLUTIONS 31
FIGURE 14 DRIVERS, RESTRAINTS, OPPORTUNITIES, and CHALLENGES 33
FIGURE 15 VALUE CHAIN ANALYSIS 36
FIGURE 16 SUPPLY CHAIN ANALYSIS 37
FIGURE 17 PORTER'S FIVE FORCES ANALYSIS 38
FIGURE 18 STARTEGIC BENCHMARKEING: CAPGEMINI, HP, ERICSSON LAUNCHED NEW SOLUTIONS AND SERVICES FOR PRODUCT ENHANCEMENT 41
FIGURE 19 STARTEGIC BENCHMARKEING: IBM, HP, AND ERICSSON ADOPT INORGANIC STRATEGIES TO GROW IN TELECOM IT SERVICES MARKET 42
FIGURE 20 GLOBAL TELECOM OPERATORS ARE EXPECTED TO SPEND $4.7 BILLION ON CRM EFFORTS IN 2019 44
FIGURE 21 MOBILE COMMERCE SOLUTION IS EXPECTED TO GROW BY 32.1% DURING FORECAST PERIOD 45
FIGURE 22 CRM MARKET SIZE BY CLOUD-BASED DEPLOYMENT MODEL IS EXPECTED TO GROW BY 22.7% DURING FORECAST PERIOD 46
FIGURE 23 CRM MARKET SIZE IN SMALL AND MEDIUM BUSINESSES ARE EXPECTED TO GROW BY 24.8% DURING FORECAST PERIOD 47
FIGURE 24 MOBILE COMMERCE MARKET SIZE BY CLOUD-BASED DEPLOYMENT MODEL IS EXPECTED TO GROW BY 33.8% DURING FORECAST PERIOD 48
FIGURE 25 MOBILE COMMERCE MARKET SIZE IN SMALL AND MEDIUM BUSINESSES IS EXPECTED TO GROW BY 36.1% DURING FORECAST PERIOD 50
FIGURE 26 ENTERPRISE MOBILITY MARKET SIZE BY CLOUD-BASED DEPLOYMENT MODEL IS EXPECTED TO GROW BY 24.3% DURING FORECAST PERIOD 51
FIGURE 27 ENTERPRISE MOBILTIY MARKET SIZE IN SMALL AND MEDIUM BUSINESSES MODEL IS EXPECTED TO GROW BY 26.4% DURING FORECAST PERIOD 52
FIGURE 28 NETWORK MANAGEMENT MARKET SIZE BY CLOUD-BASED DEPLOYMENT MODEL IS EXPECTED TO GROW BY 11.4% DURING FORECAST PERIOD 53
FIGURE 29 NETWORK MAANGEMENT MARKET SIZE IN SMALL AND MEDIUM BUSINESSES IS EXPECTED TO GROW BY 13.3% DURING FORECAST PERIOD 55
FIGURE 30 SUPPLY CHAIN MANAGEMENT MARKET SIZE BY CLOUD-BASED DEPLOYMENT MODEL IS EXPECTED TO GROW BY 27.8% DURING FORECAST PERIOD 56
FIGURE 31 SUPPLY CHAIN MANAGEMENT MARKET SIZE IN SMALL AND MEDIUM BUSINESSES IS EXPECTED TO GROW BY 30.0% DURING FORECAST PERIOD 57
FIGURE 32 OSS BSS MARKET SIZE BY CLOUD-BASED DEPLOYMENT MODEL IS EXPECTED TO GROW BY 14.0% DURING FORECAST PERIOD 58
FIGURE 33 OSS BSS MARKET SIZE SMALL AND MEDIUM BUSINESSES IS EXPECTED TO GROW BY 15.9% DURING FORECAST PERIOD 59
FIGURE 34 OTHER SOLUTIONS MARKET SIZE BY CLOUD-BASED DEPLOYMENT MODEL IS EXPECTED TO GROW BY 39.7% DURING FORECAST PERIOD 61
FIGURE 35 OTHER SOLUTIONS MARKET SIZE IN SMALL AND MEDIUM BUSINESS IS EXPECTED TO GROW BY 42.1% DURING FORECAST PERIOD 62
FIGURE 36 TELECOM IT SERVICES MARKET SIZE BY CLOUD-BASED DEPLOYMENT MODEL IS EXPECTED TO GROW BY 29.8% DURING FORECAST PERIOD 65
FIGURE 37 CLOUD-BASED DEPLOYMENT MODEL IN NORTH AMERICA IS EXPECTED TO GROW BY 27.6% DURING FORECAST PERIOD 66
FIGURE 38 ON-PREMISE DEPLOYMENT MODEL IN NORTH AMERICA IS EXPECTED TO GROW
BY 24.9% DURING FORECAST PERIOD 68
FIGURE 39 TELECOM IT SERVICES MARKET SIZE IN SMALL AND MEDIUM BUSINESSES IS EXPECTED TO GROW BY 32.1% DURING FORECAST PERIOD 71
FIGURE 40 TELECOM IT SERVICES MARKET SIZE IN NORTH AMERICA IS EXPECTED TO GROW BY 29.7% DURING FORECAST PERIOD 72
FIGURE 41 ENTERPRISES MARKET SIZE IN NORTH AMERICA IS EXPECTED TO GROW BY 24.0% DURING FORECAST PERIOD 74
FIGURE 42 GEOGRAPHIC SNAPSHOT 77
FIGURE 43 TELECOM IT SERVICES MARKET SIZE IN NORTH AMERICA IS EXPECTED TO GROW BY 25.9% DURING FORECAST PERIOD 78
FIGURE 44 CRM MARKET SIZE IN NORTH AMERICA IS EXPECTED TO GROW BY 19.0% DURING FORECAST PERIOD 79
FIGURE 45 CRM MARKET SIZE IN EUROPE IS EXPECTED TO GROW BY 21.8% DURING FORECAST PERIOD 81
FIGURE 46 CRM MARKET SIZE IN APAC IS EXPECTED TO GROW BY 22.3% DURING FORECAST PERIOD 83
FIGURE 47 CRM MARKET SIZE IN MEA IS EXPECTED TO GROW BY 24.9% DURING FORECAST PERIOD 85
FIGURE 48 CRM MARKET SIZE IN LATIN AMERICA IS EXPECTED TO GROW BY 26.7% DURING FORECAST PERIOD 87
FIGURE 49 COMPANIES ADOPTED AGREEMENTS, PARTNERSHIPS, COLLABORATIONS, AND JOINT VENTURES AS THE KEY GROWTH STRATEGY OVER THE LAST FOUR YEARS 89
FIGURE 50 HUAWEI AND ORACLE GREW AT THE FASTEST RATE BETWEEN 2009-2013 90
FIGURE 51 GLOBAL TELECOM IT SERVICES MARKET SHARE, BY KEY PLAYER, 2013 90
FIGURE 52 BATTLE FOR MARKET SHARE: AGREEMENTS, PARTNERSHIPS, COLLABORATIONS, AND JOINT VENTURES WERE THE KEY STRATEGIES 91
FIGURE 53 GEOGRAPHIC REVENUE MIX OF TOP 4 MARKET PLAYERS 96
FIGURE 54 SWOT ANALYSIS: ERICSSON 112
FIGURE 55 SWOT ANALYSIS: HP 115
FIGURE 56 SWOT ANALYSIS: HUAWEI 118
FIGURE 57 SWOT ANALYSIS: IBM 121
FIGURE 58 SWOT ANALYSIS: ORACLE 124

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