1. Market Research
  2. > IT Services
  3. > Solution Integration Market Trends
  4. > Adding Value and Managing Change in Today’s Contact Center

Adding Value and Managing Change in Today’s Contact Center

  • September 2014
  • -
  • Frost & Sullivan
  • -
  • 17 pages

Innovative solutions integrators (SIs) key to cloud, omnichannel, and IT management strategies

Customer contact systems integrators and value-added resellers or “solutions integrators” (SIs) are the linchpins in the contact center supply chain. Companies call on SIs to map out solution strategies and recommend and implement new and upgraded hardware and software and services. In turn, original equipment manufacturers (OEMs) and hosting providers depend on SIs as channel partners to sell, support, install and connect technologies to customer companies. But SIs are vulnerable to the stresses of anticipating and responding to the demands of OEMs, hosting providers, and other companies.

Introduction
Customer contact systems integrators and value-added resellers, or “solution integrators” (SIs) are the linchpins in the contact center supply chain. Companies call on SIs to map out solutions strategies and recommend and implement new and upgraded hardware and software and services. In turn, original equipment manufacturers (OEMs) and hosting providers depend on SIs as channel partners to sell, support, install and connect technologies to customer companies.
At the same time SIs are vulnerable to the stresses of anticipating and responding to the evolving demands of OEMs, hosting providers, and other companies. The future of SIs depends on how well they meet the evolving needs of companies and suppliers in a changing contact center marketplace.

Table Of Contents

Adding Value and Managing Change in Today’s Contact Center
Contents
Introduction 3
Industry Trends . 3
Industry Challenges 6
Summary and Recommendations . 8
Vendors at a Glance . 10
Legal Disclaimer 16
The Frost and Sullivan Story 17

View This Report »

Get Industry Insights. Simply.

  • Latest reports & slideshows with insights from top research analysts
  • 24 Million searchable statistics with tables, figures & datasets
  • More than 10,000 trusted sources
24/7 Customer Support

Talk to Veronica

+1 718 514 2762

Purchase Reports From Reputable Market Research Publishers
System Integration Market by Infrastructure Integration, Application Integration, Consulting Service, Vertical, and Region - Global Forecast to 2021

System Integration Market by Infrastructure Integration, Application Integration, Consulting Service, Vertical, and Region - Global Forecast to 2021

  • $ 5650
  • Industry report
  • November 2016
  • by MarketsandMarkets

“The concern for automation and integrated approach in business process is expected to drive the system integration market” The system integration market size is estimated to grow from USD 269.62 billion ...

Healthcare CRM Market Analysis By Product, By End-Use, By Application (Community Outreach, Case Coordination & Management, Relationship Management), By Technology (Cloud Based, Predictive, Collaborative) And Segment Forecasts, 2014 - 2025

Healthcare CRM Market Analysis By Product, By End-Use, By Application (Community Outreach, Case Coordination & Management, Relationship Management), By Technology (Cloud Based, Predictive, Collaborative) And Segment Forecasts, 2014 - 2025

  • $ 4950
  • Industry report
  • November 2016
  • by Grand View Research

The global healthcare CRM market is expected to reach USD 17.4 billion by 2025, according to a new study by Grand View Research Inc. Rising demand for workflow automation and single platform for tracking ...

Global Healthcare CRM (Customer relationship management) Market Analysis & Trends - Industry Forecast to 2025

Global Healthcare CRM (Customer relationship management) Market Analysis & Trends - Industry Forecast to 2025

  • $ 4200
  • Industry report
  • January 2017
  • by Accuray Research LLP

The Global Healthcare CRM Market is poised to grow at a CAGR of around 10.2% over the next decade to reach approximately $17.4 billion by 2025. Some of the prominent trends that the market is witnessing ...


ref:plp2014

Reportlinker.com © Copyright 2017. All rights reserved.

ReportLinker simplifies how Analysts and Decision Makers get industry data for their business.