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Analysis of the Asia-Pacific UC-as-a-Service Market

  • September 2014
  • -
  • Frost & Sullivan
  • -
  • 124 pages

Cloud UC Services Will Drive the Market

This research service analyzes the Asia-Pacific unified communication-as-a-service market for 2013. It examines the drivers and restraints for growth, pricing, and technology trends. Hosted/cloud services and managed services in telephony, UC, collaboration, and contact center solutions are covered. The study also forecasts the market revenue for the next 7 years. Key market participants and their respective market shares have been analyzed. Besides, detailed analyses by region are provided for ANZ, ASEAN, Greater China, Japan, and South Korea.

Executive Summary
-The Asia-Pacific (APAC) unified communication as a service (UCaaS) market is recovering, as a result of improving economic conditions and growing customer awareness of the benefits of hosted and cloud communications. However, it remains highly fragmented, with most participants holding less than % market share.
-Despite increasing demand, service providers are struggling to maintain healthy growth in the market that is still dominated by premises-based telephony and unified communication (UC) platforms, and the own-and-control mentality of in-house information technology (IT) and telecom staff.
-Australia, Japan, and Hong Kong are the leading APAC countries in terms of the extent of services offered and customer adoption. Developing countries such as China and India are also rapidly following suit.
-Hosted telephony is the most established segment, with a revenue contribution of % in 2013. One of its key challenges is offering unique customer value.
-While service providers tend to bundle a broad set of capabilities in the UC space, most offerings are similar in terms of both, capabilities and pricing.

Table Of Contents

Analysis of the Asia-Pacific UC-as-a-Service Market
Executive Summary 6
Market Overview 11
Total UCaaS Market
External Challenges: Drivers and Restraints 17
Forecasts and Trends 24
Market Share and Competitive Analysis 37
Segment Analysis
Hosted/Cloud Services Segment Analysis 44
oHosted Telephony Services Analysis 49
oUC Application Services Analysis 53
oCollaboration Services Analysis 57
oCloud Contact Center Services Analysis 61
Managed Services Segment Analysis 65
Region Analysis
-ANZ 69
-ASEAN 76
-Greater China 86
-Japan 95
-South Korea 104
The Last Word 112
Appendix 115

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