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Global IT Management as a Service Market 2016-2020

  • March 2016
  • -
  • Infiniti Research Limited
  • -
  • 88 pages

About IT Management as a Service

The IT management process involves managing all resources related to IT, based on the company’s priorities and needs. The resource managed may be tangible or intangible. IT management is aimed at generating value and profits through the adoption of technology. It helps to align business strategies with the technology adopted. Deployment of IT tools has become quick and easy through software as a service (SaaS). Small and medium-sized enterprises (SMEs) with a limited budget can also adopt IT technologies and solutions delivered through SaaS that follows the pay-per-use model.
ITMaaS is delivered through SaaS and helps companies manage application monitoring, service desk management, and infrastructure management to achieve cost-efficient IT operation. The complexity of IT management solutions has increased significantly in the last two years. Customers' expectations and needs have evolved into a complex mixture and are no longer addressable by the traditional IT management practices. Vendors are continuously developing solutions to enhance customer experience at a reduced cost.

Technavio’s analysts forecast the global ITMaaS market to grow at a CAGR of 38.2% during the period 2016-2020.

Covered in this report
The report covers the present scenario and the growth prospects of the global ITMaaS market for 2016-2020. To calculate the market size, the report considers the revenue generated from IT service management (ITSM) software, tools, and solutions provided to companies over the public cloud platform.


The market is divided into the following segments based on geography:
- Americas
- APAC
- EMEA

Technavio's report, Global IT Management as a Service Market 2016-2020, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the Key vendorsoperating in this market.

Key vendors
- ServiceNow
- HP
- CA Technologies
- BMC Software


Other prominent vendors
- Absolute Software
- Cherwell Software
- EMC Infra
- Epicor Software
- FrontRange Solutions
- Fujitsu
- Hornbill
- IBM
- ManageEngine
- Microsoft
- Oracle
- SAP
- Serena Software
- Sofigate
- Sunrise Software
- SunView Software
- Symantec
- SysAid Technologies
- VMware

Market driver
- Need to reduce IT costs
- For a full, detailed list, view our report

Market challenge
- Lack of transparency in SLAs
- For a full, detailed list, view our report

Market trend
- Cloud-based service desk
- For a full, detailed list, view our report

Key questions answered in this report
- What will the market size be in 2020 and what will the growth rate be?
- What are the key market trends?
- What is driving this market?
- What are the challenges to market growth?
- Who are the key vendors in this market space?
- What are the market opportunities and threats faced by the key vendors?
- What are the strengths and weaknesses of the key vendors?

You can request one free hour of our analyst’s time when you purchase this market report. Details are provided within the report.

Table Of Contents

Global IT Management as a Service Market 2016-2020
PART 01: Executive summary
- Highlights
PART 02: Scope of the report
- Market overview
- Top-vendor offerings
PART 03: Market research methodology
- Research methodology
- Economic indicators
PART 04: Introduction
- Key market highlights
PART 05: Market landscape
- Market overview
- Five forces analysis
PART 06: Market segmentation by end user
- Global IT Management as a Service market by end user
PART 07: Geographical segmentation
- Global IT Management as a Service market by geography
PART 08: Market drivers
PART 09: Impact of drivers
PART 10: Market challenges
PART 11: Impact of drivers and challenges
PART 12: Market trends
PART 13: Vendor landscape
- Competitive scenario
- Other prominent vendors
PART 14: Key vendor analysis
- ServiceNow
- HP
- CA Technologies
- BMC Software

PART 15: Appendix
- List of abbreviation



List of Exhibits
Exhibit 01: Product offerings
Exhibit 02: Global IT Management as a Service market
Exhibit 03: Global IT Management as a Service market 2015-2020 ($ billions)
Exhibit 04: Five forces analysis
Exhibit 05: Global IT Management as a Service market by end user 2015
Exhibit 06: Global IT Management as a Service market by geography 2015
Exhibit 07: Impact of drivers
Exhibit 08: Impact of drivers and challenges
Exhibit 09: ServiceNow: Business segmentation by revenue 2015
Exhibit 10: ServiceNow: Business segmentation by revenue 2014 and 2015 ($ billions)
Exhibit 11: ServiceNow: Geographical segmentation by revenue 2015
Exhibit 09: HP: Business segmentation by revenue 2015
Exhibit 10: HP: Business segmentation by revenue 2014 and 2015 ($ billions)
Exhibit 11: HP: Geographical segmentation by revenue 2015
Exhibit 09: CA Technologies: Business segmentation by revenue 2015
Exhibit 10: CA Technologies: Business segmentation by revenue 2014 and 2015 ($ billions)
Exhibit 11: CA Technologies: Geographical segmentation by revenue 2015
Exhibit 09: BMC Software: Business segmentation by revenue 2015
Exhibit 10: BMC Software: Business segmentation by revenue 2014 and 2015 ($ billions)
Exhibit 11: BMC Software: Geographical segmentation by revenue 2015

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