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Leveraging Video Conferencing to Improve Business Processes

  • September 2014
  • -
  • Frost & Sullivan
  • -
  • 53 pages

Key Verticals Can See Dramatic Benefits in Customer Service, Sales and Product Development

Companies are increasingly using video conferencing for more than just meetings and virtual collaboration. A large percentage of organizations in the U.S. and Europe report that they do not fully understand the value of advanced communications such as video conferencing. Companies that DO understand the value of advanced communications tools like video conferencing can see a clear competitive advantage over the next several years. This study identifies potential use cases for video conferencing usage in manufacturing, healthcare, financial services, education, and retail.

Key Findings
-Companies are increasingly using video conferencing for more than just meetings and virtual collaboration.
-A large percentage of organizations in the U.S. and Europe report that they do not fully understand the value of advanced communications such as video conferencing.
-Companies that DO understand the value of advanced communications tools like video conferencing can see a clear competitive advantage over the next several years.
-Small businesses are percent more likely to use video conferencing than mid-size and large enterprises.
-Supporting new business needs is driving up costs within almost two-thirds of companies in banking/finance/insurance and manufacturing.
-Government and Manufacturing lead the way when it comes to using video conferencing today, and into the future.
-Smart businesses are leveraging video conferencing to improve business processes and the customer experience.

Table Of Contents

Leveraging Video Conferencing to Improve Business Processes
Executive Summary
Key Findings

Snapshot of Video Conferencing in the Enterprise
IT Challenge—UCC Understanding Remains Limited
IT Challenge—Supporting New Business Needs is Driving Up Costs
Percentage of Companies that Currently Use Video Conferencing, by Industry
Percentage of Companies that Plan to Use Video Conferencing, by Industry
Video Collaboration—Growing Workplace Transformation
The Overall Impact of the Workforce on IT
Lines Between Business and Consumer Are Blurring
B2C Video Conferencing Delivers Clear Benefits
B2C Video Conferencing—Key Technology Enablers

Growing Opportunities in Manufacturing
Foster Open Innovation and Better RandD
Gather Ideas Beyond Company Walls
Virtual Customer-focus Groups
Product Launches

Growing Opportunities in Healthcare
Telemedicine—Patient-to-physician Consultation
Telemedicine—Physician-to-physician Consultation
Home Care and Remote Patient Monitoring
Remote Monitoring
Continuing Medical Education (CME)

Growing Opportunities in Financial Services
Mobile Banking
Video Kiosks
Wealth Management for High-net-worth Clients
Loans Specialists and Insurance Claims

Growing Opportunities in Education
Online Video Classrooms
Shared Classrooms, Courses and Content
Parent-teacher Interaction in the K-12 Environment
mLearning (Mobile Learning) Delivers Rich Content that can be Consumed Anytime, Anywhere
Athletics and Other Event Broadcasting
Online Admission Interviews

Growing Opportunities in Retail
In-store Video Kiosks
Video-enabled Online Customer Support
In-field Training

Best Practices for Success
Make Video Conferencing Work in Your Organization
Legal Disclaimer

The Frost and Sullivan Story
The Frost and Sullivan Story
Value Proposition
Global Perspective
Industry Convergence
360º Research Perspective
Implementation Excellence
Our Blue Ocean Strategy

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