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Extended Warranties and Insurance for Mobile and Non-Mobile Consumer Products in Spain is about the market for extended warranties and insurance sold in conjunction with white goods, brown goods, grey goods, mobile gadgets and mobile phones in Spain.

The study draws on extensive primary and secondary research covering 112 organisations involved in the production and distribution of mobile and non-mobile consumer products including manufacturers, mainstream mobile network operators, mobile virtual network operators (MVNOs), specialised retailers of consumer electronics, supermarkets and other types of retailer (namely, department stores, DIY outlets, speciality retailers and variety retailers). Hence, it provides a comprehensive overview of this activity across Spain.

Table Of Contents

Extended Warranties and Insurance for Mobile and Non-Mobile Consumer Products in Spain
TABLE OF CONTENTS
0.0 EXECUTIVE SUMMARY ... 1
1.0 INTRODUCTION 3
What is this report about? .. 3
Rationale . 3
Evolving distribution channels both favour and compromise extended warranty provision ... 3
Methodology ... 4
Manufacturer and retailer survey ... 4
The survey's scope covers 112 manufacturers and retailers of mobile and non-mobile consumer products ... 4
Market data . 4
Distribution channels for retailers ... 5
Definitions ... 6
Extended warranties and insurance .. 6
Extended warranties and insurance linked to consumer products come in a variety of formats… 6
…and are frequently marketed to consumers under alternative titles . 6
Premiums and other revenues ... 6
Operating models ... 7
Weighted shares . 7
PartnerBASEâ„¢ and market data annexe . 7
Finaccord 8
2.0 WHITE GOODS .. 9
Introduction . 9
Underlying market value and volume.. 10
Spain's weak economy held back progress in the white goods market from 2009 to 2013 . 10
Manufacturers' original warranty length and consumer law... 11
Two-year original warranties are the standard among manufacturers of white goods in Spain ... 11
Manufacturer schemes for extended warranties and insurance ... 12
Domestic and General and London General Insurance are the two external providers in this sphere… 12
… with the former having achieved rapid growth in its Spanish revenues in recent times ... 12
Retailer schemes for extended warranties and insurance . 14
Two thirds of retailers investigated operate an extended warranty scheme for white goods ... 14
By weighted share of partnerships, El Corte Ingles is leader in this field .. 14
Risk coverage of all schemes for extended warranties and insurance . 16
Cover for accidental damage is available from a half of schemes analysed . 16
Independent distribution channels .. 16
Garante offers an independent option for consumers buying extended warranties for white goods ... 16
Market value for extended warranties and insurance 17
Market forecasts to 2017 . 18
The white goods market will edge up further in value between 2013 and 2017... 18
...which will bring about an increase in the value of associated extended warranties .. 19
3.0 BROWN GOODS.. 20
Introduction ... 20
Underlying market value and volume.. 21
The Spanish brown goods market was almost entirely stagnant between 2009 and 2013 . 21
Manufacturers' original warranty length and consumer law... 22
All manufacturers offer two-year original warranties .. 22
Manufacturer schemes for extended warranties and insurance ... 23

Manufacturer programs for brown goods in Spain are less common than those for white goods ... 23
Retailer schemes for extended warranties and insurance . 25
Extended warranties are quite commonly available from retailers of brown goods in Spain ... 25
GARANTÍA3 claims the most partnerships with retailers among those researched…. 25
… although it falls back in the weighted analysis ... 27
Risk coverage of all schemes for extended warranties and insurance . 27
Most extended warranty schemes for brown goods include cover for accidental damage .. 27
Independent distribution channels .. 27
Market value for extended warranties and insurance 28
Market forecasts to 2017 . 29
The performance of the brown goods market is predicted to improve in the years to 2017… . 29
…which should simultaneously drive progress in the related market for extended warranties 30
4.0 GREY GOODS .. 31
Introduction ... 31
Underlying market value and volume.. 32
The value of the grey goods market slipped back between 2009 and 2013 albeit volumes rose 32
Manufacturers' original warranty length and consumer law... 33
Two-year original warranties are the standard among manufacturers of grey goods in Spain 33
Manufacturer schemes for extended warranties and insurance ... 34
The vast majority of grey goods manufacturers run extended warranty schemes… ... 34
…with AmTrust and London General Insurance the only two external partners named .. 34
Retailer schemes for extended warranties and insurance . 36
A half of grey goods retailers surveyed have established an extended warranty program… .. 36
… often using external partners in a market characterised by a fairly fragmented supply structure 36
Risk coverage of all schemes for extended warranties and insurance . 38
Cover for accidental damage is available through most extended warranties for grey goods . 38
Independent distribution channels .. 38
Market value for extended warranties and insurance 39
Market forecasts to 2017 . 40
The market value for grey goods is forecast to diminish further between 2013 and 2017… ... 40
… which will also influence the direction of the related extended warranty market .. 41
5.0 MOBILE GADGETS . 42
Introduction ... 42
Underlying market value and volume.. 43
The value of the Spanish mobile gadget market moved up quite strongly between 2009 and 2013... 43
Manufacturers' original warranty length and consumer law... 44
Two-year original warranties are on offer from all 23 manufacturers researched in Spain…... 44
Manufacturer schemes for extended warranties and insurance ... 45
… and a narrow majority of these also run extended warranty or insurance programs ... 45
In the weighted analysis, AIG benefits from its relationship with Apple . 45
Retailer schemes for extended warranties and insurance . 47
Just under a half of retailers of mobile gadgets surveyed offer extended warranty or insurance cover .. 47
SPB is prominent in the weighted analysis through its relationships with several retail brands ... 47
Risk coverage of all schemes for mobile gadget insurance .. 49
Most schemes incorporate cover for both technical failure and accidental damage 49
Independent distribution channels .. 49
RACE is working with Garante for a white-labelled mobile gadget insurance policy 49
Market value for extended warranties and insurance 50
Market forecasts to 2017 . 51
Both the value and volume of the mobile gadget market will continue to grow through to 2017... ... 51
… but dynamics may be less favourable in the related extended warranty and insurance market . 52
6.0 MOBILE PHONES 53
Introduction ... 53

Underlying market volumes . 54
Mobile phone subscriptions per capita increased from 1.11 to 1.15 between 2009 and 2013... . 54
...pushing up the number of individuals in possession of a mobile phone by 1.7 million .. 55
Manufacturers' original warranty length and consumer law... 56
All manufacturers of mobile phones in Spain offer an original warranty of two years ... 56
Manufacturer schemes for mobile phone insurance .. 57
Only Apple has introduced an extended warranty program among manufacturers investigated 57
Retailer schemes for mobile phone insurance ... 59
Almost a half of retailers promote mobile phone insurance or extended warranties… 59
… including all four non-virtual mobile network operators . 60
Prominent external providers include ACE European Group, Assurant Solutions, CPP and SPB… .. 60
… with the duo of SPB and AIG leading the market in the weighted analysis of partnerships 60
Risk coverage of all schemes for mobile phone insurance ... 62
Mobile phone insurance policies in Spain are more comprehensive than those in many other countries... 62
Independent distribution channels .. 62
Independent providers include Caser, Garante and LLUCH and JUELICH Brokers ... 62
Market value for extended warranties and insurance 63
Market forecasts to 2017 . 64
The growth in mobile phone subscriptions is predicted to continue between 2013 and 2017 . 64
It is predicted that 84% of Spain's forecast population will have a mobile phone by 2017 ... 65
The outlook for mobile phone insurance in Spain appears very positive .. 66

LIST OF GRAPHICS / TABLES
0.0 EXECUTIVE SUMMARY ... 1
Approximate market value for extended warranties and insurance linked to mobile and non-mobile consumer products in Spain, 2013 and 2017 (forecast) .. 2
Approximate market value for extended warranties and insurance linked to mobile and non-mobile consumer products in Spain, 2009, 2013 and 2017 (forecast) (table) 2
1.0 INTRODUCTION 3
Organisations researched in Spain, segmented by type, 2014 ... 4
Retailers in Spain segmented by distribution channel, 2014 ... 5
2.0 WHITE GOODS .. 9
Value and volume of sales of white goods in Spain, 2009 and 2013 10
Comparative length of original warranties offered by manufacturers of white goods in Spain, 2014 .. 11
Manufacturer schemes for extended warranties and insurance linked to white goods in Spain: provision rates and operating models, 2014 ... 12
Manufacturer schemes for extended warranties and insurance linked to white goods in Spain: unweighted and weighted provider share of partnerships, 2014 ... 13
Retailer schemes for extended warranties and insurance linked to white goods in Spain: provision rates and operating models, 2014 14
Retailer schemes for extended warranties and insurance linked to white goods in Spain: unweighted and weighted provider share of partnerships, 2014 .. 15
Risk coverage of all schemes for extended warranties and insurance linked to white goods in Spain, 2014 ... 16
Approximate market value for extended warranties and insurance linked to white goods in Spain, 2009 and 2013 ... 17
Value and volume of sales of white goods in Spain, 2013 and 2017 (forecast) ... 18
Approximate market value for extended warranties and insurance linked to white goods in Spain, 2013 and 2017 (forecast) .. 19
3.0 BROWN GOODS.. 20
Value and volume of sales of brown goods in Spain, 2009 and 2013 .. 21
Comparative length of original warranties offered by manufacturers of brown goods in Spain, 2014 22
Manufacturer schemes for extended warranties and insurance linked to brown goods in Spain: provision rates and operating models, 2014 ... 23
Manufacturer schemes for extended warranties and insurance linked to brown goods in Spain: unweighted and weighted provider share of partnerships, 2014 ... 24
Retailer schemes for extended warranties and insurance linked to brown goods in Spain: provision rates and operating models, 2014 25
Retailer schemes for extended warranties and insurance linked to brown goods in Spain: unweighted and weighted provider share of partnerships, 2014 .. 26
Risk coverage of all schemes for extended warranties and insurance linked to brown goods in Spain, 2014 .. 27
Approximate market value for extended warranties and insurance linked to brown goods in Spain, 2009 and 2013 ... 28
Value and volume of sales of brown goods in Spain, 2013 and 2017 (forecast) . 29
Approximate market value for extended warranties and insurance linked to brown goods in Spain, 2013 and 2017 (forecast) .. 30
4.0 GREY GOODS .. 31
Value and volume of sales of grey goods in Spain, 2009 and 2013 . 32
Comparative length of original warranties offered by manufacturers of grey goods in Spain, 2014 ... 33
Manufacturer schemes for extended warranties and insurance linked to grey goods in Spain: provision rates and operating models, 2014 ... 34

Manufacturer schemes for extended warranties and insurance linked to grey goods in Spain: unweighted and weighted provider share of partnerships, 2014 ... 35
Retailer schemes for extended warranties and insurance linked to grey goods in Spain: provision rates and operating models, 2014 36
Retailer schemes for extended warranties and insurance linked to grey goods in Spain: unweighted and weighted provider share of partnerships, 2014 .. 37
Risk coverage of all schemes for extended warranties and insurance linked to grey goods in Spain, 2014 ... 38
Approximate market value for extended warranties and insurance linked to grey goods in Spain, 2009 and 2013 .. 39
Value and volume of sales of grey goods in Spain, 2013 and 2017 (forecast) 40
Approximate market value for extended warranties and insurance linked to grey goods in Spain, 2013 and 2017 (forecast) . 41
5.0 MOBILE GADGETS . 42
Value and volume of sales of mobile gadgets in Spain, 2009 and 2013 .. 43
Comparative length of original warranties offered by manufacturers of mobile gadgets in Spain, 2014 44
Manufacturer schemes for extended warranties and insurance linked to mobile gadgets in Spain: provision rates and operating models, 2014 ... 45
Manufacturer schemes for extended warranties and insurance linked to mobile gadgets in Spain: unweighted and weighted provider share of partnerships, 2014 ... 46
Retailer schemes for extended warranties and insurance linked to mobile gadgets in Spain: provision rates and operating models, 2014 ... 47
Retailer schemes for extended warranties and insurance linked to mobile gadgets in Spain: unweighted and weighted provider share of partnerships, 2014 ... 48
Risk coverage of all schemes for extended warranties and insurance linked to mobile gadgets in Spain, 2014 .. 49
Approximate market value for extended warranties and insurance linked to mobile gadgets in Spain, 2009 and 2013 ... 50
Value and volume of sales of mobile gadgets in Spain, 2013 and 2017 (forecast) . 51
Approximate market value for extended warranties and insurance linked to mobile gadgets in Spain, 2013 and 2017 (forecast) .. 52
6.0 MOBILE PHONES 53
Volume of mobile phone subscriptions and subscriptions per capita in Spain, 2009 and 2013 .. 54
Number of individuals owning a mobile phone in Spain and their weighting within the total population, 2009 and 2013 . 55
Comparative length of original warranties offered by manufacturers of mobile phones in Spain, 2014 . 56
Manufacturer schemes for extended warranties and insurance linked to mobile phones in Spain: provision rates and operating models, 2014 ... 57
Manufacturer schemes for extended warranties and insurance linked to mobile phones in Spain: unweighted and weighted provider share of partnerships, 2014 ... 58
Retailer schemes for extended warranties and insurance linked to mobile phones in Spain: provision rates and operating models, 2014 59
Retailer schemes for extended warranties and insurance linked to mobile phones in Spain: unweighted and weighted provider share of partnerships, 2014 ... 61
Risk coverage of all schemes for extended warranties and insurance linked to mobile phone insurance in Spain, 2014 .. 62
Approximate market value and policies in force for extended warranties and insurance linked to mobile phones in Spain, 2009 and 2013 63
Volume of mobile phone subscriptions and subscriptions per capita in Spain, 2013 and 2017 (forecast) . 64
Number of individuals owning a mobile phone in Spain and their weighting within the total population, 2013 and 2017 (forecast) . 65
Approximate market value and policies in force for extended warranties and insurance linked to mobile phones in Spain, 2013 and 2017 (forecast) 66

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