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The Office of the Future

  • October 2014
  • -
  • Frost & Sullivan
  • -
  • 68 pages

Analysis of Collaboration Tools and Futuristic Technologies Shaping the Connected Workplace

Key Findings

- The concept, “Office of the Future”, is built on the central idea that the workforce will be increasingly mobile and the work environment itself is becoming smarter than ever.
- Next-generation technologies such as augmented reality and the Internet of Everything are expected to accelerate worker’s efficiency and productivity and encourage them to work and collaborate anytime, anywhere.
- Next-generation collaboration solutions also serve as a means to reduce the carbon footprint by curtailing business travel and employing technologies that are environment friendly.
- Unified communications (UC) has come a long way in establishing pervasive use of both real time and non-real time collaboration, laying a foundation for future decades.
- With the rapid emergence of communication devices and applications at work, the traditional UC ecosystem has to embrace the emerging next-generation technology
vendors to construct the connected workplace of the future.
- The changing communications patterns of users and the increasing need for integration of work and life greatly influence the progression towards an intelligent workplace.
- Mega Trends such as urbanisation, smart cities, growing dominance of Gen Y and increasing network convergence demand the infusion of next-gen technologies into the UC framework.

Key Trends

- Businesses are increasingly deploying unified communications applications and focusing on converging these applications with business processes to ensure a seamless flow of information across all business units and end users under a multi-modal and context-aware environment.
- However, the communications world is expected to undergo a phenomenal change with the evolution of technologies such as the Internet of Everything (IoE), wearable devices, and virtual and augmented reality which will truly enable employees to work anywhere, anytime.
- Enterprises are posed with the herculean task of unifying these intelligent systems with their existing communication infrastructure in order to appreciate the real benefits of the digital workplace.
- The required back-end infrastructure to enable this transition to a smart workplace is expected to be complex, as it involves numerous hardware and software platforms and multiple applications and deployment models.
- The UC vendor ecosystem needs to expand to include emerging next-generation technology vendors and service providers in order to build and maintain the office of the future, as no single vendor supports the development of end-to-end framework currently.
- The interplay of these technologies within themselves and with cloud, mobility, and UC applications is expected to deliver a compelling value-proposition to enterprises.
- Unlike enterprises that are still at a nascent stage in terms of adoption, consumers and the retail sector have caught on well with the adoption of AR, Internet of Things (IoT), and social networks.
- These technologies have attained a breakthrough in certain industries such as manufacturing, defence, education, healthcare, and automotive as standalone deployment. They offer a plethora of opportunities for integration with UC.

Table Of Contents

The Office of the Future
Executive Summary 4
Key Definitions 6
Introduction—The Office of the Future 8
Mega Trends Influencing the Office of the Future 14
Trending Technologies Shaping the Office of the Future 23
Key Vendor Analysis 45
List of Abbreviations 57
Appendix 59
The Frost and Sullivan Story

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