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Global ITSM Market 2016-2020

  • July 2016
  • -
  • Infiniti Research Limited
  • -
  • 77 pages

About Information Technology Service Management

ITSM is a process that adopts and implements IT tools to deliver top-quality IT services in an organization. These tools are provided through people, processes, and technologies. ITSM delivers end-to-end services using best practice models, instead of managing each IT component separately.

Technavio’s analysts forecast the global information technology service management (ITSM) market to grow at a CAGR of 7.78% during the period 2016-2020.

Covered in this report
The report covers the present scenario and the growth prospects of the global information technology service management (ITSM) market for 2016-2020. To calculate the market size, the report considers the revenue generated from ITSM tools provided to companies physically, virtually, and over cloud environments.


The market is divided into the following segments based on geography:
- Americas
- APAC
- EMEA

Technavio's report, Global Information Technology Service Management (ITSM) Market 2016-2020, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the Key vendors operating in this market.

Key vendors
- BMC Software
- CA Technologies
- HP
- BM


Other prominent vendors
- Absolute Software
- Axios Systems
- Cherwell Software
- Citrix Systems
- Compuware
- EasyVista
- EMC Infra
- Epicor Software
- FrontRange Solutions
- Fujitsu
- HEAT Software
- Hornbill
- LANDesk Software
- ManageEngine
- Microsoft
- OMNINET
- Oracle
- SAManage
- Serena Software
- ServiceNow
- Sunrise Software
- SunView Software
- Symantec
- SysAid Technologies
- TCS
- TOPdesk
- Vivantio
- VMware
- VMware

Market driver
- Need to reduce IT costs while gaining flexibility
- For a full, detailed list, view our report

Market challenge
- Lack of quality standards in SLAs
- For a full, detailed list, view our report

Market trend
- Increased adoption of third platform
- For a full, detailed list, view our report

Key questions answered in this report
- What will the market size be in 2020 and what will the growth rate be?
- What are the key market trends?
- What is driving this market?
- What are the challenges to market growth?
- Who are the key vendors in this market space?
- What are the market opportunities and threats faced by the key vendors?
- What are the strengths and weaknesses of the key vendors?

You can request one free hour of our analyst’s time when you purchase this market report. Details are provided within the report.


Table Of Contents

Global ITSM Market 2016-2020
PART 01: Executive summary
- Highlights
PART 02: Scope of the report
- Market overview
- Top-vendor offerings
PART 03: Market research methodology
- Research methodology
- Economic indicators
PART 04: Introduction
- Key market highlights
- Market overview
PART 05: Market landscape
- Global ITSM market by application
PART 06: Market segmentation by application
- Global configuration management market
- Global availability and performance management market
- Global network management market
- Global application performance management market
- Global (database management system) DBMS market
- Others
- Global ITSM market by end-user
PART 07: Market segmentation by end-user
PART 08: Geographical segmentation
- Global ITSM market by geography
PART 09: Market drivers
PART 10: Impact of drivers
PART 11: Market challenges
PART 12: Impact of drivers and challenges
PART 13: Market trends
PART 14: Vendor landscape
- Competitive scenario
- Other prominent vendors
PART 15: Key vendor analysis
- BMC Software
- CA Technologies
- HP
- IBM
PART 16: Appendix
- List of abbreviations
PART 17: Explore Technavio

List of Exhibits
Exhibit 01: Product offerings
Exhibit 02: ITSM market overview
Exhibit 03: Global ITSM market 2015-2020 ($ billions)
Exhibit 04: Global ITSM market by application 2015
Exhibit 05: Global configuration management market 2015-2020 ($ billions)
Exhibit 06: Global availability and performance management market 2015-2020 ($ billions)
Exhibit 07: Global network management market 2015-2020 ($ billions)
Exhibit 08: Global application performance management market 2015-2020 ($ billions)
Exhibit 09: Global DBMS market 2015-2020 ($ billions)
Exhibit 10: Global ITSM market by end-user
Exhibit 11: Global ITSM market by geography 2015
Exhibit 12: Impact of drivers
Exhibit 13: Impact of drivers and challenges
Exhibit 14: Other prominent vendors
Exhibit 15: BMC Software: Product categories
Exhibit 16: BMC Software: product
Exhibit 17: BMC Software: solutions
Exhibit 18: Recent developments
Exhibit 19: CA Technologies: Business segmentation 2015 by revenue
Exhibit 20: CA Technologies: Business segmentation by revenue 2014 and 2015 ($ millions)
Exhibit 21: CA Technologies: Geographical segmentation by revenue 2015
Exhibit 22: CA Technologies: products
Exhibit 23: Recent developments
Exhibit 24: HP: Business segmentation by revenue 2014
Exhibit 25: HP: Business segmentation by revenue 2013 and 2014
Exhibit 26: HP: Geographical segmentation by revenue 2014
Exhibit 27: HP: Solutions, products, and services
Exhibit 28: Recent developments
Exhibit 29: IBM: product portfolio
Exhibit 30: IBM: services
Exhibit 31: IBM: Business segmentation by revenue 2014
Exhibit 32: Global Technology Services (GTS) segment by revenue 2013 and 2014
Exhibit 33: Global Business Services segment (GBS) by revenue 2013 and 2014
Exhibit 34: IBM: ITSM products
Exhibit 35: IBM: ITSM services
Exhibit 36: Recent developments

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