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IPX - What customers think and want

  • June 2013
  • -
  • Hot Telecom
  • -
  • 38 pages

Summary

Table of Contents

Overview

The IP eXchange or IPX, envisaged by the GSMA as the preferred way to interconnect all IP based service providers globally, is finally coming to the marketplace. However, little is known about what current and potential customers are thinking regarding IPX, how they plan to use it, what services and features they really want and when they plan to start their migration from existing platforms and services onto an IPX ecosystem.

HOT TELECOM has investigated the real requirements for IPX by interviewing current and potential IPX customers from all segments and regions to better understand their needs. This will help guide IPX providers to tailor their offering to meet customers' expectations and increase their chance of success in each service provider segment and region.

Our IPX report based on interviews and surveys with over 70 IPX customers provides an in-depth view of what customers really think about IPX. The objectives of this report therefore are to:

Define the current status of service providers' IP migration as a whole
Validate what service providers understand of IPX and how they define it
Identify the services and features customers really need and want
Determine what is important for customers when choosing their IPX providers
Understand what are the main factors delaying the use of IPX for operators not already using it and what makes migration difficult
Define the differences in service providers' opinions and needs based on their region of operation and core service offering


Who should purchase this report:

IPX providers seeking to understand what IPX customers want and need in order to tailor their offering to meet their expectations and increase their chance of success in each segment and region.
IPX customers seeking to understand what other IPX customers are thinking and their experience and opinion.
IPX vendors seeking to understand the needs of IPX customers and their plans when it comes to migrating to IPX to help service launch and to acquire a detailed understanding of each of the segments' peculiarities.

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