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IPX - What customers think and want

  • June 2013
  • -
  • Hot Telecom
  • -
  • 38 pages

Overview

The IP eXchange or IPX, envisaged by the GSMA as the preferred way to interconnect all IP based service providers globally, is finally coming to the marketplace. However, little is known about what current and potential customers are thinking regarding IPX, how they plan to use it, what services and features they really want and when they plan to start their migration from existing platforms and services onto an IPX ecosystem.

HOT TELECOM has investigated the real requirements for IPX by interviewing current and potential IPX customers from all segments and regions to better understand their needs. This will help guide IPX providers to tailor their offering to meet customers' expectations and increase their chance of success in each service provider segment and region.

Our IPX report based on interviews and surveys with over 70 IPX customers provides an in-depth view of what customers really think about IPX. The objectives of this report therefore are to:

Define the current status of service providers' IP migration as a whole
Validate what service providers understand of IPX and how they define it
Identify the services and features customers really need and want
Determine what is important for customers when choosing their IPX providers
Understand what are the main factors delaying the use of IPX for operators not already using it and what makes migration difficult
Define the differences in service providers' opinions and needs based on their region of operation and core service offering


Who should purchase this report:

IPX providers seeking to understand what IPX customers want and need in order to tailor their offering to meet their expectations and increase their chance of success in each segment and region.
IPX customers seeking to understand what other IPX customers are thinking and their experience and opinion.
IPX vendors seeking to understand the needs of IPX customers and their plans when it comes to migrating to IPX to help service launch and to acquire a detailed understanding of each of the segments' peculiarities.

Table Of Contents

IPX - What customers think and want
Table of Content

Executive Summary

Introduction

Objectives
Methodology

What customers have to say

Status of IP migration
Status of TDM to IP migration
Satisfaction with International Service Providers
Awareness of IPX
Planning to migrate some international services to an IPX?
Features important when choosing an IPX Provider?
Features that service providers seek from an IPX Provider?
What is important to you in choosing an IPX Provider?
Connecting to multiple IPX Providers?
Plans to launch advanced services?
What are the main factors delaying the use of IPX Services?
What problems are you facing when considering migration to IPX?

Conclusions and Recommandations

Conclusions
Services and features
Interconnection and reach
Markets
Compelling arguments
Recommendations

Annex - Acronyms

List of Figures

Interview and survey demographics
What do you see as the timeframe for the migration of your internal networks to IP?
What do you see as the timeframe for the migration of your networks to IP? (by operator)
What do you see as the timeframe for the migration of your networks to IP? (by region)
Are your voice services still carried over TDM in your network?
Are your voice services still carried over TDM in your network? (by operator type)
Are your voice services still carried over TDM in your network? (by region)
Are you satisfied with the quality you get from your voice supplier?
Are you satisfied with the quality you get from your data supplier?
In your opinion, what does an IPX offer that is not available via other services?
When are you planning to migrate some of your int'l interconnect service to IPX?
When are you planning to migrate your int'l interconnect service to IPX? (by operator)
When are you planning to migrate your int'l interconnect service to IPX? (by region)
How important are these features when choosing an IPX provider?
Do you have any need for these features/services on an IPX?
What is more important to you when choosing an IPX provider?
What is more important to you when choosing an IPX provider? (by operator type)
What is more important to you when choosing an IPX provider? (by region)
What is or will be your interconnection strategy with IPX service providers?
When are you planning to offer these services?
What are the main factors that are delaying the use of an IPX
What is making IPX adoption difficult?

View This Report »

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