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  3. > Telecom Expense Management Market by Solutions (Sourcing Management, Reporting & Business Management, Dispute Management, Usage Management, Invoice Management, and Ordering & Provisioning Management) - Global Forecast to 2019

The Telecom Expense Management (TEM) market in this report is defined as the process or tool that is employed by enterprises to control their wireless, wireline, mobile, and data assets. The TEM market is segmented into traditional solutions, service delivery modes, end users, verticals, and regions. The solutions include sourcing management, reporting and business management, dispute management, usage management, invoice management, ordering and provisioning management, and other solutions. The service delivery modes include hosted, licensed software, managed services, and complete outsourcing. The end users include Small and Medium Businesses (SMBs) and enterprises. The overall market size of TEM is further distributed into verticals and regions, respectively.
The TEM market comprises solutions such as sourcing management, reporting and business management, dispute management, usage management, invoice management, ordering and provisioning management, and other solutions. In 2014, usage management accounts for the highest market share followed by reporting and business management.

There are various assumptions that have been taken into consideration for the market sizing and forecasting exercise. A few global assumptions include political, economic, social, technological, and economic factors. For instance, exchange rates, one of the economic factors, are expected to have a moderate rating of impact on this market. Therefore, dollar fluctuations are expected to not seriously affect the forecasts in the emerging APAC regions.

The report will help the market leaders/new entrants in this market in the following ways:

1. This report segments the market into solutions, service delivery modes, end users, verticals, and regions covering this market comprehensively. The report also depicts the market sizes for emerging solutions. The report provides the closest approximations of the revenue numbers for the overall market and the sub-segments. The market numbers are further split across the different verticals and regions.
2. This report will help them better understand the competitors and gain more insights to better position their business. There is a separate section on competitive landscape, including competitor ecosystem, mergers and acquisition, and venture capital funding. Besides, there are company profiles of the top 10 players in this market. In this section, market internals are provided that can put them ahead of the competitors.
3. The report helps them understand the pulse of the market. The report provides information on key market drivers, restraints, challenges, and opportunities.

Table Of Contents

Telecom Expense Management Market by Solutions (Sourcing Management, Reporting and Business Management, Dispute Management, Usage Management, Invoice Management, and Ordering and Provisioning Management) - Global Forecast to 2019
1 INTRODUCTION 12

1.1 OBJECTIVES OF THE STUDY 12
1.2 MARKETS COVERED 12
1.3 STAKEHOLDERS 14
1.4 MARKET SCOPE 14

2 RESEARCH METHODOLOGY 15

2.1 MARKET SIZE ESTIMATION 15
2.2 MARKET SHARE ESTIMATION 16
2.2.1 KEY DATA TAKEN FROM SECONDARY SOURCES 17
2.2.2 KEY DATA FROM PRIMARY SOURCES 17
2.2.3 ASSUMPTIONS 18

3 EXECUTIVE SUMMARY 19

4 PREMIUM INSIGHTS 21

4.1 OVERALL TEM MARKET SCENARIO 21
4.2 PRIMARIES WITH INDUSTRY EXPERTS 21
4.3 TEM MARKET: THREE SERVICE DELIVERY MODES 22
4.4 TEM MARKET - SEVEN SOLUTIONS 22
4.5 GEOGRAPHIC SNAPSHOT 23

5 MARKET OVERVIEW 24

5.1 MARKET SEGMENTATION 25
5.2 MARKET DYNAMICS 27
5.2.1 DRIVERS 28
5.2.1.1 Increasing adoption of mobile phones and other portable devices 28
5.2.1.2 Providing expense visibility 28
5.2.1.3 Significant cost reduction 28
5.2.2 RESTRAINTS 29
5.2.2.1 Lack of interoperability 29
5.2.2.2 No set industry standards 29
5.2.3 OPPORTUNITIES 30
5.2.3.1 Lower deployment cost 30
5.2.3.2 Increasing demand for TEM solutions by end users 30
5.2.4 CHALLENGE 30
5.2.4.1 Complexities arising from growing demand for flexible work environment 30

6 INDUSTRY TRENDS 31

6.1 INTRODUCTION 31
6.2 VALUE CHAIN ANALYSIS 31
6.3 PORTER'S FIVE FORCES ANALYSIS 32
6.3.1 BARGAINING POWER OF BUYERS 33
6.3.2 BARGAINING POWER OF SUPPLIERS 33
6.3.3 THREAT FROM SUBSTITUTES 33
6.3.4 THREAT FROM NEW ENTRANTS 34
6.3.5 INTENSITY OF RIVALRY 34

7 TEM MARKET ANALYSIS, BY SOLUTION 35

7.1 INTRODUCTION 36
7.2 SOURCING MANAGEMENT 37
7.3 REPORTING AND BUSINESS MANAGEMENT 38
7.4 DISPUTE MANAGEMENT 39
7.5 USAGE MANAGEMENT 40
7.6 INVOICE MANAGEMENT 41
7.7 ORDERING AND PROVISIONING MANAGEMENT 42
7.8 OTHERS 43

8 TEM MARKET ANALYSIS, BY SERVICE DELIVERY MODE 45

8.1 INTRODUCTION 46
8.2 HOSTED 47
8.3 LICENSED SOFTWARE 48
8.4 MANAGED SERVICES AND COMPLETE OUTSOURCING 49

9 TEM MARKET ANALYSIS, BY END USERS 52

9.1 INTRODUCTION 53
9.2 SMALL AND MEDIUM BUSINESSES (SMBS) 54
9.3 ENTERPRISES 55

10 TEM MARKET ANALYSIS, BY VERTICAL 56

10.1 INTRODUCTION 57
10.2 BANKING, FINANCIAL SERVICES, AND INSURANCE (BFSI) 59
10.3 CONSUMER GOODS AND RETAIL 60
10.4 HEALTHCARE 61
10.5 MANUFACTURING 62
10.6 IT AND TELECOM 63
10.7 MEDIA AND ENTERTAINMENT 64
10.8 TRANSPORTATION AND LOGISTICS 65
10.9 OTHERS 66

11 GEOGRAPHIC ANALYSIS 68

11.1 INTRODUCTION 69
11.2 NORTH AMERICA (NA) 71
11.3 ASIA-PACIFIC (APAC) 72
11.4 EUROPE 73
11.5 MIDDLE EAST AND AFRICA (MEA) 74
11.6 LATIN AMERICA (LA) 75

12 COMPETITIVE LANDSCAPE 77

12.1 OVERVIEW 77
12.2 MERGERS AND ACQUISITIONS 78

13 COMPANY PROFILES 81 (Business Overview, Products and Services, Key Insights, Recent Developments, SWOT Analysis, MnM View)*

13.1 INTRODUCTION 81
13.2 VODAFONE GLOBAL ENTERPRISE 82
13.3 DIMENSION DATA 84
13.4 IBM 87
13.5 MDSL 90
13.6 TANGOE 94
13.7 ACCENTURE 98
13.8 CGI 101
13.9 CSC 104
13.10 ECONOCOM 107
13.11 VALICOM 110
13.12 ANATOLE 112
*Details on Business Overview, Products and Services, Key Insights, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.

14 APPENDIX 115

14.1 DISCUSSION GUIDE 115
14.2 INTRODUCING RT: REAL TIME MARKET INTELLIGENCE 119
14.3 AVAILABLE CUSTOMIZATIONS 121
14.4 RELATED REPORTS 122

LIST OF TABLES

TABLE 1 GLOBAL TEM MARKET SIZE AND GROWTH, 2012-2019 ($MILLION, Y-O-Y%) 19
TABLE 2 PORTABLE COMMUNICATION DEVICE IS PROPELLING THE GROWTH OF THE TEM MARKET 28
TABLE 3 LACK OF INTEROPERABILITY HAMPERING THE GROWTH OF THE TEM MARKET 29
TABLE 4 LOWER DEPLOYMENT COST IS AN OPPORTUNITY IN THE TEM MARKET 30
TABLE 5 TEM MARKET SIZE, BY SOLUTION, 2012-2019 ($MILLION) 37
TABLE 6 SOURCING MANAGEMENT MARKET SIZE, BY END USER, 2012-2019 ($MILLION) 37
TABLE 7 SOURCING MANAGEMENT MARKET SIZE, BY VERTICAL, 2012-2019 ($MILLION) 38
TABLE 8 REPORTING AND BUSINESS MANAGEMENT MARKET SIZE, BY END USER,
2012-2019 ($MILLION) 38
TABLE 9 REPORTING AND BUSINESS MANAGEMENT MARKET SIZE, BY VERTICAL,
2012-2019 ($MILLION) 39
TABLE 10 DISPUTE MANAGEMENT MARKET SIZE, BY END USER, 2012-2019 ($MILLION) 39
TABLE 11 DISPUTE MANAGEMENT MARKET SIZE, BY VERTICAL, 2012-2019 ($MILLION) 40
TABLE 12 USAGE MANAGEMENT MARKET SIZE, BY END USER, 2012-2019 ($MILLION) 40
TABLE 13 USAGE MANAGEMENT MARKET SIZE, BY VERTICAL, 2012-2019 ($MILLION) 41
TABLE 14 INVOICE MANAGEMENT MARKET SIZE, BY END USER, 2012-2019 ($MILLION) 41
TABLE 15 INVOICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2012-2019 ($MILLION) 42
TABLE 16 ORDERING AND PROVISIONING MANAGEMENT MARKET SIZE, BY END USER, 2012-2019 ($MILLION) 42
TABLE 17 ORDERING AND PROVISIONING MANAGEMENT MARKET SIZE, BY VERTICAL,
2012-2019 ($MILLION) 43
TABLE 18 OTHER MARKET SIZE, BY END USER, 2012-2019 ($MILLION) 43
TABLE 19 OTHERS MARKET SIZE, BY VERTICAL, 2012-2019 ($MILLION) 44
TABLE 20 TEM MARKET SIZE, BY SERVICE DELIVERY MODE, 2012-2019 ($MILLION) 46
TABLE 21 HOSTED MARKET SIZE, BY SOLUTION, 2012-2019 ($MILLION) 47
TABLE 22 HOSTED MARKET SIZE, BY END USER, 2012-2019 ($MILLION) 47
TABLE 23 HOSTED MARKET SIZE, BY VERTICAL, 2012-2019 ($MILLION) 48
TABLE 24 LICENSED SOFTWARE MARKET SIZE, BY SOLUTION, 2012-2019 ($MILLION) 48
TABLE 25 LICENSED SOFTWARE MARKET SIZE, BY END USER, 2012-2019 ($MILLION) 49
TABLE 26 LICENSED SOFTWARE MARKET SIZE, BY VERTICAL, 2012-2019 ($MILLION) 49
TABLE 27 MANAGED SERVICES AND COMPLETE OUTSOURCING MARKET SIZE, BY SOLUTION, 2012-2019 ($MILLION) 50
TABLE 28 MANAGED SERVICES AND COMPLETE OUTSOURCING MARKET SIZE, BY END USER, 2012-2019 ($MILLION) 50
TABLE 29 MANAGED SERVICES AND COMPLETE OUTSOURCING MARKET SIZE, BY VERTICAL, 2012-2019 ($MILLION) 51
TABLE 30 TEM MARKET SIZE, BY END USER, 2012-2019 ($MILLION) 53
TABLE 31 SMALL AND MEDIUM BUSINESS MARKET SIZE, BY VERTICAL,
2012-2019 ($MILLION) 54
TABLE 32 ENTERPRISES MARKET SIZE, BY VERTICAL, 2012-2019 ($MILLION) 55
TABLE 33 TEM MARKET SIZE, BY END USER, 2012-2019 ($MILLION) 58
TABLE 34 AUTOMOTIVE MARKET SIZE, BY SERVICE DELIVERY MODE,
2012-2019 ($MILLION) 58
TABLE 35 AUTOMOTIVE MARKET SIZE, BY REGION, 2012-2019 ($MILLION) 59
TABLE 36 BFSI MARKET SIZE, BY SERVICE DELIVERY MODE, 2012-2019 ($MILLION) 59
TABLE 37 BFSI MARKET SIZE, BY REGION, 2012-2019 ($MILLION) 60
TABLE 38 CONSUMER GOODS AND RETAIL MARKET SIZE, BY SERVICE DELIVERY MODE, 2012-2019 ($MILLION) 60
TABLE 39 CONSUMER GOODS AND RETAIL MARKET SIZE, BY REGION,
2012-2019 ($MILLION) 61
TABLE 40 HEALTHCARE MARKET SIZE, BY SERVICE DELIVERY MODE,
2012-2019 ($MILLION) 61
TABLE 41 HEALTHCARE MARKET SIZE, BY REGION, 2012-2019 ($MILLION) 62
TABLE 42 MANUFACTURING MARKET SIZE, BY SERVICE DELIVERY MODE,
2012-2019 ($MILLION) 62
TABLE 43 MANUFACTURING MARKET SIZE, BY REGION, 2012-2019 ($MILLION) 63
TABLE 44 IT AND TELECOM MARKET SIZE, BY SERVICE DELIVERY MODE,
2012-2019 ($MILLION) 63
TABLE 45 IT AND TELECOM MARKET SIZE, BY REGION, 2012-2019 ($MILLION) 64
TABLE 46 MEDIA AND ENTERTAINMENT MARKET SIZE, BY SERVICE DELIVERY MODE,
2014-2019 ($MILLION) 64
TABLE 47 MEDIA AND ENTERTAINMENT MARKET SIZE, BY REGION, 2012-2019 ($MILLION) 65
TABLE 48 TRANSPORTATION AND LOGISTICS MARKET SIZE, BY SERVICE DELIVERY MODE, 2012-2019 ($MILLION) 65
TABLE 49 TRANSPORTATION AND LOGISTICS MARKET SIZE, BY REGION,
2012-2019 ($MILLION) 66
TABLE 50 OTHERS MARKET SIZE, BY SERVICE DELIVERY MODE, 2012-2019 ($MILLION) 66
TABLE 51 OTHERS MARKET SIZE, BY REGION, 2012-2019 ($MILLION) 67
TABLE 52 TEM MARKET SIZE, BY REGION, 2012-2019 ($MILLION) 71
TABLE 53 NORTH AMERICA: TEM MARKET SIZE, BY SOLUTION, 2012-2019 ($MILLION) 71
TABLE 54 NORTH AMERICA: TEM MARKET SIZE, BY END USER, 2012-2019 ($MILLION) 72
TABLE 55 APAC: TEM MARKET SIZE, BY SOLUTION, 2012-2019 ($MILLION) 72
TABLE 56 APAC: TEM MARKET, BY END USER, 2012-2019 ($MILLION) 73
TABLE 57 EUROPE: TEM MARKET SIZE, BY SOLUTION, 2012-2019 ($MILLION) 73
TABLE 58 EUROPE: TEM MARKET, BY END USER, 2012-2019 ($MILLION) 74
TABLE 59 MEA: TEM MARKET SIZE, BY SOLUTION, 2014-2019 ($MILLION) 74
TABLE 60 MEA: TEM MARKET, BY END USER, 2012-2019 ($MILLION) 75
TABLE 61 LA: TEM MARKET SIZE, BY SOLUTION, 2012-2019 ($MILLION) 75
TABLE 62 LA: TEM MARKET, BY END USER, 2012-2019 ($MILLION) 76
TABLE 63 MERGERS AND ACQUISITIONS, 2011-2014 78
TABLE 64 NEW PRODUCT LAUNCHES, 2013-2014 79
TABLE 65 PARTNERSHIPS, AGREEMENTS, JOINT VENTURES, AND COLLABORATIONS,
2013-2014 79
TABLE 66 EXPANSIONS, 2011-2013 80

LIST OF FIGURES

FIGURE 1 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH 15
FIGURE 2 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH 16
FIGURE 3 GLOBAL TEM MARKET SIZE ($MILLION) AND GROWTH (Y-O-Y%), 2012-2019 19
FIGURE 4 USAGE MANAGEMENT SOLUTION EXPECTED TO HAVE THE LARGEST MARKET SHARE DURING THE FORECAST PERIOD 20
FIGURE 5 ATTRACTIVE MARKET OPPORTUNITIES IN TEM 21
FIGURE 6 HOSTED SEGMENT TO GROW AT THE HIGHEST RATE AMONG THESE THREE SERVICE DELIVERY MODES IN TEM MARKET 22
FIGURE 7 USAGE MANAGEMENT IN THE HIGH GROWTH PAHSE 22
FIGURE 8 NORTH AMERICA TO HAVE THE HIGHEST MARKET SHARE IN THE MARKET 23
FIGURE 9 APAC IS EXPECTED TO HAVE HIGHEST GROWTH RATE IN THE MARKET DURING PERIOD 2014-2019 23
FIGURE 10 TEM MARKET: BY SOLUTION 25
FIGURE 11 TEM MARKET: BY SERVICE DELIVERY MODE 25
FIGURE 12 TEM MARKET SEGMENTATION: BY END USER 25
FIGURE 13 TEM MARKET SEGMENTATION: BY VERTICAL 26
FIGURE 14 TEM MARKET SEGMENTATION: BY REGION 26
FIGURE 15 SIGNIFICANT COST REDUCTION DUE TO THE USE OF TEM SOLUTIONS IS DRIVING THE TEM MARKET 27
FIGURE 16 VALUE CHAIN ANALYSIS FOR THE TEM MARKET 31
FIGURE 17 PORTER'S FIVE FORCES ANALYSIS: TEM MARKET 32
FIGURE 18 SYSTEM MANAGEMENT TO HAVE THE HIGHEST GROWTH RATE DURING THE FORECAST PERIOD 36
FIGURE 19 HOSTED SERVICE DEPLOYMENT IS EXPECTED TO HAVE THE HIGHEST GROWTH FROM 2014-2019 46
FIGURE 20 SMALL AND MEDIUM BUSINESS TO HAVE THE HIGHEST GROWTH RATE DURING THE FORECAST PERIOD 53
FIGURE 21 HEALTHCARE TO HAVE THE HIGHEST GROWTH RATE DURING THE FORECAST PERIOD 57
FIGURE 22 GEOGRAPHIC SNAPSHOT (2014-2019) - APAC IS EMERGING HOTSPOT 69
FIGURE 23 GEOGRAPHIC SNAPSHOT (2014-2019) 70
FIGURE 24 TEM MARKET IN NORTH AMERICA IS EXPECTED TO HAVE THE LARGEST MARKET SIZE IN 2019 70
FIGURE 25 COMPANIES ADOPTED MERGERS AND ACQUISITION AS THE KEY PRODUCT STRATEGY 77
FIGURE 26 BATTLE FOR MARKET SHARE: MERGERS AND ACQUISITIONS HAS BEEN THE KEY STRATEGY 78
FIGURE 27 PRODUCT PORTFOLIO MIX OF TOP FIVE PAYERS 81
FIGURE 28 VODAFONE GLOBAL ENTERPRISE: BUSINESS OVERVIEW 82
FIGURE 29 VODAFONE GLOBAL ENTERPRISE: SWOT ANALYSIS 83
FIGURE 30 DIMENSION DATA: BUSINESS OVERVIEW 84
FIGURE 31 DIMENSION DATA: SWOT ANALYSIS 85
FIGURE 32 IBM: BUSINESS OVERVIEW 87
FIGURE 33 IBM: SWOT ANALYSIS 89
FIGURE 34 MDSL: BUSINESS OVERVIEW 90
FIGURE 35 MDSL: SWOT ANALYSIS 92
FIGURE 36 TANGOE: BUSINESS OVERVIEW 94
FIGURE 37 TANGOE: SWOT ANALYSIS 96
FIGURE 38 ACCENTURE: BUSINESS OVERVIEW 98
FIGURE 39 CGI: BUSINESS OVERVIEW 101
FIGURE 40 CSC: BUSINESS OVERVIEW 104
FIGURE 41 ECONOCOM :-BUSINESS OVERVIEW 107
FIGURE 42 VALICOM: BUSINESS OVERVIEW 110
FIGURE 43 ANATOLE: BUSINESS OVERVIEW 112
FIGURE 44 ANATOLE: SWOT ANALYSIS 114

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