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  3. > Service Fulfillment Market by Software (Service Order Management, Inventory Management, Network Management, Activation and Provisioning), by Service, by Deployment Type (Hosted, and On-Premises), & by Region - Global Forecast & Analysis to 2019

Communication is the process to facilitate the sender and receiver to exchange their ideas over a medium. The medium referred here is the communication channel offered by Communication Service Providers (CSPs). With the growing number of subscribers, the channel is also burdened with congestion, fall out of services ordered by customers which in turn brings down the efficiency and revenue for the telecom providers. This problem though as simple as it may sound, is the biggest challenge faced by enterprises and telecom operators, to which they not only lose their potential businesses but also their loyal subscriber base. In this chaos, service fulfillment could emerge as a savior, which analyzes data related to parameters such as customer, network, market, price and service for insights in order to boost operational efficiency, and improve customer experience.

The overall Service fulfillment market in this report has been defined as the sum of revenues generated by the service fulfillment software along with various hardware and services provided by the vendors to enterprises and telecom operators.

North America, and Europe have the highest adoption of service fulfillment in the telecom ecosystem, and regions such as APAC, Middle East and Africa along with Latin America offers a lot of opportunities for the vendors where majority of the countries are yet to expansively adopt service fulfillment.

In order to cope up with the reduced per user revenue growth pertaining to the increasing churn and fraud along with the ever growing network congestion, service fulfillment is one of the best solutions that mobile operators and enterprises have to rely on. Telecom operators can retain their existing customers and increase their revenues or can at least preserve their existing revenues by introducing service fulfillment into their existing business model. Service fulfillment will enable them to increase revenue by increasing network efficiency by improving optimization of resources which in turn will result in reduced operational costs.

There are various assumptions that have been taken into consideration for the market sizing and forecasting exercise. A few of the global assumptions include political, social, economic, and technological factors. For instance, exchange rates are some of the factors which are expected to have an impact on this market. Therefore, the dollar fluctuations are expected to not seriously affect the forecasts in the emerging Asia-Pacific regions.

This report will help the service fulfillment vendors in the following ways:
1. This report segments the overall service fulfillment market on the basis of the revenues generated by service fulfillment software vendors, hardware vendors and service providers. The report provides the closest approximations of the revenue numbers for the overall market and the sub-segments. The market numbers are further split into regions.
2. The report will help service fulfillment vendors to better understand the competitors and gain more insights for better positioning of business. There is a separate section on competitive landscape, which includes mergers and acquisitions, and venture capital funding. This report also covers company profiles of major players in this market.
3. The report will help suppliers understand the pulse of the market and provide information on key market drivers, restraints, and opportunities.

Table Of Contents

Service Fulfillment Market by Software (Service Order Management, Inventory Management, Network Management, Activation and Provisioning), by Service, by Deployment Type (Hosted, and On-Premises), and by Region - Global Forecast and Analysis to 2019
TABLE OF CONTENTS

1 INTRODUCTION
1.1 OBJECTIVES OF THE STUDY
1.2 MARKETS COVERED
1.3 STAKEHOLDERS
1.4 MARKET SCOPE
2 RESEARCH METHODOLOGY
2.1 MARKET SIZE ESTIMATION
2.2 MARKET SHARE ESTIMATION
2.2.1 KEY DATA POINTS TAKEN FROM SECONDARY SOURCES
2.2.2 KEY DATA POINTS FROM PRIMARY SOURCES
2.2.3 KEY INDUSTRY INSIGHTS
2.2.4 ASSUMPTIONS
3 EXECUTIVE SUMMARY
4 PREMIUM INSIGHTS
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE SERVICE FULFILLMENT MARKET
4.2 SERVICE FULFILLMENT MARKET - SOFTWARE
4.3 SERVICE FULFILLMENT MARKET ACROSS VARIOUS REGIONS
4.4 SERVICE FULFILLMENT MARKET: SERVICES MARKET
4.5 SERVICE FULFILLMENT SERVICES MARKET ACROSS VARIOUS REGIONS
4.6 LIFECYCLE ANALYSIS, BY REGION (2014)
5 MARKET OVERVIEW
5.1 INTRODUCTION
5.2 MARKET SEGMENTATION
5.2.1 SERVICE FULFILLMENT MARKET, BY SOFTWARE
5.2.2 SERVICE FULFILLMENT MARKET BY SERVICE
5.2.3 SERVICE FULFILLMENT MARKET, BY DEPLOYMENT TYPE
5.3 MARKET DYNAMICS
5.3.1 DRIVERS
5.3.1.1 RAPID INCREASE IN CONNECTIVITY DEVICES AND SUBSCRIBERS
5.3.1.2 LARGE-SCALE INVESTMENTS IN TELECOM OPERATIONS TECHNOLOGIES
5.3.1.3 SURGING REVENUES THROUGH DATA SERVICES
5.3.2 RESTRAINTS
5.3.2.1 SATURATION IN TRADITIONAL REVENUE STREAMS
5.3.2.2 LEGACY BACK OFFICE SYSTEMS
5.3.3 OPPORTUNITY
5.3.3.1 INNOVATIONS IN NEXT-GEN OSS ARCHITECTURE
5.3.4 CHALLENGE
5.3.4.1 LACK OF STANDARDIZATION
6 INDUSTRY TRENDS
6.1 VALUE CHAIN ANALYSIS
6.2 PORTER'S FIVE FORCES ANALYSIS
6.2.1 THREAT FROM NEW ENTRANTS
6.2.2 THREAT OF SUBSTITUTES
6.2.3 BARGAINING POWER OF SUPPLIERS
6.2.4 BARGAINING POWER OF BUYERS
6.2.5 INTENSITY OF COMPETITIVE RIVALRY
7 SERVICE FULFILLMENT MARKET ANALYSIS, BY SOFTWARE
7.1 INTRODUCTION
7.2 SERVICE ORDER MANAGEMENT
7.3 INVENTORY MANAGEMENT
7.4 NETWORK MANAGEMENT
7.5 ACTIVATION AND PROVISIONING
8 SERVICE FULFILLMENT MARKET ANALYSIS, BY SERVICE
8.1 INTRODUCTION
8.2 PLANNING AND CONSULTING
8.3 OPERATIONS AND MAINTENANCE
8.4 SYSTEM INTEGRATION
8.5 MANAGED SERVICES
9 SERVICE FULFILLMENT MARKET ANALYSIS, BY DEPLOYMENT TYPE
9.1 INTRODUCTION
9.2 HOSTED DEPLOYMENT TYPE
9.3 ON-PREMISES DEPLOYMENT TYPE
10 GEOGRAPHIC ANALYSIS
10.1 INTRODUCTION
10.2 NORTH AMERICA
10.3 ASIA-PACIFIC
10.4 MIDDLE EAST AND AFRICA
10.5 LATIN AMERICA
11 COMPETITIVE LANDSCAPE
11.1 OVERVIEW
11.2 COMPETITIVE SITUATION and TRENDS
11.2.1 NEW PRODUCT DEVELOPMENTS
11.2.2 AGREEMENTS, PARTNERSHIPS and COLLABORATIONS
11.2.3 MERGERS and ACQUISITIONS
12 COMPANY PROFILES
12.1 INTRODUCTION
12.2 ACCENTURE
12.3 ALCATEL-LUCENT
12.4 AMDOCS
12.5 CISCO SYTEMS
12.6 ERICSSON
12.7 ORACLE CORPORATION
12.8 HUAWEI TECHNOLOGIES
12.9 NEC CORPORATION
12.10 HEWLETT-PACKARD
12.11 IBM
13 APPENDIX
13.1 INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE
13.2 AVAILABLE CUSTOMIZATIONS
13.3 RELATED REPORTS

LIST OF TABLES

TABLE 1 TELECOM OPERATIONS MANAGEMENT, BY SOLUTIONS, 2012-2019 ($BILLION)
TABLE 2 SERVICE FULFILLMENT MARKET, BY SOLUTIONS, 2012-2019 ($BILLION)
TABLE 3 INCREASING DATA SERVICE USAGE BOOSTS THE GROWTH OF SERVICE FULFILLMENT
TABLE 4 TRADITIONAL REVENUE SYSTEMS HAVE STATURATED THEMSELVES POSING A SPEEDBREAKER FOR THE GROWTH OF THE SERVICE FULFILLMENT MARKET
TABLE 5 NEXT-GEN OSS TECHNOLOGY IS EXPECTED TO ADVANCE SUBSTANTIALLY
TABLE 6 LACK OF STANDARDIZATION MAY HAMPER THE GROWTH OF THE SERVICE FULFILLMENT MARKET
TABLE 7 TELECOM OPERATIONS MARKET SIZE, BY SOFTWARE, 2012-2019 ($BILLION)
TABLE 8 SERVICE FULFILLMENT MARKET SIZE, BY SOFTWARE, 2012-2019 ($MILLION)
TABLE 9 SERVICE ORDER MANAGEMENT MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
TABLE 10 SERVICE ORDER MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2012-2019 ($MILLION)
TABLE 11 HOSTED SERVICE ORDER MANAGEMENT MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
TABLE 12 ON-PREMISES SERVICE ORDER MANAGEMENT MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
TABLE 13 INVENTORY MANAGEMENT MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
TABLE 14 INVENTORY MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2012-2019 ($MILLION)
TABLE 15 HOSTED INVENTORY MANAGEMENT MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
TABLE 16 ON-PREMISES INVENTORY MANAGEMENT MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
TABLE 17 NETWORK MANAGEMENT MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
TABLE 18 NETWORK MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2012-2019 ($MILLION)
TABLE 19 HOSTED NETWORK MANAGEMENT MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
TABLE 20 ON-PREMISES NETWORK MANAGEMENT MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
TABLE 21 ACTIVATION AND PROVISIONING MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
TABLE 22 ACTIVATION AND PROVISIONING MARKET SIZE, BY DEPLOYMENT TYPE, 2012-2019 ($MILLION)
TABLE 23 HOSTED ACTIVATION AND PROVISIONING MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
TABLE 24 ON-PREMISES ACTIVATION AND PROVISIONING MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
TABLE 25 TELECOM OPERATIONS MANAGEMENT MARKET SIZE, BY SERVICE, 2012-2019 ($BILLION)
TABLE 26 SERVICE FULFILLMENT MARKET SIZE, BY SERVICE, 2012-2019 ($MILLION)
TABLE 27 PLANNING AND CONSULTING MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
TABLE 28 OPERATIONS AND MAINTENANCE MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
TABLE 29 SYSTEM INTEGRATION MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
TABLE 30 MANAGED SERVICES MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
TABLE 31 SERVICE FULFILLMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2012-2019 ($BLLION)
TABLE 32 HOSTED SERVICE FULFILLMENT MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
TABLE 33 ON-PREMISES SERVICE FULFILLMENT MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
TABLE 34 SERVICE FULFILLMENT MARKET SIZE, BY REGION, 2012-2019 ($BILLION)
TABLE 35 NORTH AMERICA: SERVICE FULFILLMENT MARKET SIZE, BY SOLUTION, 2012-2019 ($BILLION)
TABLE 36 NORTH AMERICA: SERVICE FULFILLMENT MARKET SIZE, BY SOFTWARE, 2012-2019 ($MILLION)
TABLE 37 NORTH AMERICA: SERVICE FULFILLMENT MARKET SIZE, BY SERVICE, 2012-2019 ($MILLION)
TABLE 38 NORTH AMERICA: SERVICE FULFILLMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2012-2019 ($MILLION)
TABLE 39 NORTH AMERICA: HOSTED SERVICE FULFILLMENT MARKET SIZE, BY SOFTWARE, 2012-2019 ($MILLION)
TABLE 40 NORTH AMERICA: ON-PREMISES SERVICE FULFILLMENT MARKET SIZE, BY SOFTWARE, 2012-2019 ($MILLION)
TABLE 41 EUROPE: SERVICE FULFILLMENT MARKET SIZE, BY SOLUTION, 2012-2019 ($BILLION)
TABLE 42 EUROPE: SERVICE FULFILLMENT MARKET SIZE, BY SOFTWARE, 2012-2019 ($MILLION)
TABLE 43 EUROPE: SERVICE FULFILLMENT MARKET SIZE, BY SERVICE, 2012-2019 ($MILLION)
TABLE 44 EUROPE: SERVICE FULFILLMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2012-2019 ($MILLION)
TABLE 45 EUROPE: HOSTED SERVICE FULFILLMENT MARKET SIZE, BY SOFTWARE, 2012-2019 ($MILLION)
TABLE 46 EUROPE: ON-PREMISES SERVICE FULFILLMENT MARKET SIZE, BY SOFTWARE, 2012-2019 ($MILLION)
TABLE 47 APAC: SERVICE FULFILLMENT MARKET SIZE, BY SOLUTION, 2012-2019 ($BILLION)
TABLE 48 APAC: SERVICE FULFILLMENT MARKET SIZE, BY SOFTWARE , 2012-2019 ($MILLION)
TABLE 49 APAC: SERVICE FULFILLMENT MARKET SIZE, BY SERVICE, 2012-2019 ($MILLION)
TABLE 50 APAC: SERVICE FULFILLMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2012-2019 ($MILLION)
TABLE 51 APAC: HOSTED SERVICE FULFILLMENT MARKET SIZE, BY SOFTWARE, 2012-2019 ($MILLION)
TABLE 52 APAC: ON-PREMISES SERVICE FULFILLMENT MARKET SIZE, BY SOFTWARE, 2012-2019 ($MILLION)
TABLE 53 MEA: SERVICE FULFILLMENT MARKET SIZE, BY SOLUTION, 2012-2019 ($BILLION)
TABLE 54 MEA: SERVICE FULFILLMENT MARKET SIZE, BY SOFTWARE, 2012-2019 ($MILLION)
TABLE 55 MEA: SERVICE FULFILLMENT MARKET SIZE, BY SERVICE, 2012-2019 ($MILLION)
TABLE 56 MEA: SERVICE FULFILLMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2012-2019 ($MILLION)
TABLE 57 MEA: HOSTED SERVICE FULFILLMENT MARKET SIZE, BY SOFTWARE, 2012-2019 ($MILLION)
TABLE 58 MEA: ON-PREMISES SERVICE FULFILLMENT MARKET SIZE, BY SOFTWARE, 2012-2019 ($MILLION)
TABLE 59 LATIN AMERICA: SERVICE FULFILLMENT MARKET SIZE, BY SOLUTION, 2012-2019 ($BILLION)
TABLE 60 LATIN AMERICA: SERVICE FULFILLMENT MARKET SIZE, BY SOFTWARE, 2012-2019 ($MILLION)
TABLE 61 LATIN AMERICA: SERVICE FULFILLMENT MARKET SIZE, BY SERVICE, 2012-2019 ($MILLION)
TABLE 62 LATIN AMERICA: SERVICE FULFILLMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2012-2019 ($MILLION)
TABLE 63 LATIN AMERICA: HOSTED SERVICE FULFILLMENT MARKET SIZE, BY SOFTWARE, 2012-2019 ($MILLION)
TABLE 64 LATIN AMERICA: ON-PREMISES SERVICE FULFILLMENT MARKET SIZE, BY SOFTWARE, 2012-2019 ($MILLION)
TABLE 65 NEW PRODUCT DEVELOPMENTS, 2012-2014
TABLE 66 AGREEMENTS, PARTNERSHIPS and COLLABORATIONS, 2012-2014
TABLE 67 MERGERS and ACQUISITIONS, 2012-2014

LIST OF FIGURES

FIGURE 1 SERVICE FULFILLMENT MARKET: STAKEHOLDERS
FIGURE 2 SERVICE FULFILLMENT: RESEARCH DESIGN
FIGURE 3 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH
FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH
FIGURE 5 SERVICE FULFILLMENT MARKET: ASSUMPTIONS
FIGURE 6 ACTIVATION AND PROVISIONING SOFTWARE IS EXPECTED TO GROW AT THE HIGHEST RATE
FIGURE 7 SERVICE FULFILLMENT SOFTWARE MARKET SNAPSHOT (2014 VS 2019): ACTIVATION AND PROVISIONING IS EXPECTED TO HAVE
FIGURE 8 THE HIGHEST GROWTH RATE IN THE NEXT FIVE YEARS
FIGURE 9 SERVICE FULFILLMENT MARKET: 2014-2019
FIGURE 10 ACTIVATION AND PROVISIONING IS EXPECTED TO GROW AT THE FASTEST RATE AMONG THE TOP THREE SOFTWARE
FIGURE 11 ASIA-PACIFIC ACCOUNTS FOR THE HIGHEST GROWTH RATE IN THE NEXT FIVE YEARS
FIGURE 12 NORTH AMERICA HOLDS THE LARGEST MARKET SIZE IN SERVICE FULFILLMENT SERVICES MARKET
FIGURE 13 SYSTEM INTEGRATION SERVICES WILL CONTINUE TO DOMINATE THE NORTH AMERICAN MARKET
FIGURE 14 SERVICE FULFILLMENT LIFECYCLE ANALYSIS, 2014
FIGURE 15 SERVICE FULFILLMENT MARKET SEGMENTATION: BY SOFTWARE
FIGURE 16 SERVICE FULFILLMENT MARKET SEGMENTATION: BY SERVICE
FIGURE 17 SERVICE FULFILLMENT MARKET SEGMENTATION: BY DEPLOYMENT TYPE
FIGURE 18 LARGE-SCALE INVESTMENT EXPECTED FOR OSS TECHNOLOGIES IN THE COMING YEARS
FIGURE 19 SERVICE FULFILLMENT MARKET: DRIVERS AND RESTRAINTS
FIGURE 20 VALUE CHAIN ANALYSIS (2014)
FIGURE 21 PORTER'S FIVE FORCES ANALYSIS - SERVICE FULFILLMENT MARKET
FIGURE 22 SERVICE FULFILLMENT SOFTWARE MARKET, GEOGRAPHICAL ANALYSIS
FIGURE 23 NETWORK MANAGEMENT WILL LEAD THE SERVICE FULFILLMENT MARKET
FIGURE 24 NORTH AMERICA WILL LEAD THE ADOPTION OF SERVICE ORDER MANAGEMENT SOFTWARE
FIGURE 25 EUROPE WILL LEAD THE ADOPTION OF INVENTORY MANAGEMENT SOFTWARE
FIGURE 26 NORTH AMERICA WILL LEAD THE ADOPTION OF NETWORK MANAGEMENT SOFTWARE
FIGURE 27 NORTH AMERICA WILL LEAD THE ADOPTION OF ACTIVATION AND PROVISIONING SOFTWARE
FIGURE 28 MANAGED SERVICES WILL CONTINUE TO DOMINATE THE SERVICE FULFILLMENT MARKET
FIGURE 29 PLANNING AND CONSULTING WILL HAVE THE LARGEST MARKET SIZE IN EUROPE BY 2019
FIGURE 30 ASIA-PACIFIC REGION WILL LEAD THE OPERATIONS AND MAINTENANCE SERVICE MARKET
FIGURE 31 NORTH AMERICA LEADS THE SYSTEM INTEGRATION MARKET
FIGURE 32 MANAGED SERVICES WILL HAVE THE HIGHEST MARKET SHARE IN THE APAC REGION
FIGURE 33 ON-PREMISES DEPLOYMENT TYPE WILL LEAD THE SERVICE FULFILLMENT MARKET IN TERMS OF MARKET SIZE
FIGURE 34 NORTH AMERICA REGION WILL CONTINUE TO LEAD THE HOSTED DEPLOYMENT TYPE MARKET IN THE SERVICE FULFILLMENT MARKET
FIGURE 35 ON-PREMISES DEPLOYMENT TYPE MARKET IN THE MEA REGION WILL EXPERIENCE THE HIGHEST GROWTH
FIGURE 36 GEOGRAPHIC SNAPSHOT (2014) - ASIA-PACIFIC IS THE NEW HOTSPOT FOR THE SERVICE FULFILLMENT MARKET
FIGURE 37 ASIA-PACIFIC IS AN ATTRACTIVE DESTINATION FOR SERVICES AND DEPLOYMENT TYPE SEGMENTS IN THE SERVICE FULFILLMENT MARKET
FIGURE 38 ASIA-PACIFIC IS THE FASTEST GROWING REGION IN THE SERVICE FULFILLMENT MARKET
FIGURE 39 COMPANIES ADOPTED AGREEMENTS, ACQUISITIONS and NEW PRODUCT DEVELOPMENTS AS THE KEY GROWTH STRATEGIES OVER THE LAST THREE YEARS
FIGURE 40 CISCO and ORACLE GREW AT THE FASTEST RATE BETWEEN 2009-2013
FIGURE 41 MARKET EVALUATION FRAMEWORK
FIGURE 42 BATTLE FOR MARKET SHARE: PARTNERSHIPS, AGREEMENTS and COLLABORATIONS WAS THE KEY STRATEGY
FIGURE 43 GEOGRAPHIC REVENUE MIX OF TOP 5 MARKET PLAYERS
FIGURE 44 ACCENTURE: BUSINESS OVERVIEW
FIGURE 45 ACCENTURE: SWOT ANALYSIS
FIGURE 46 ALCATEL-LUCENT: BUSINESS OVERVIEW
FIGURE 47 AMDOCS: BUSINESS OVERVIEW
FIGURE 48 CISCO: BUSINESS OVERVIEW
FIGURE 49 ERICSSON: BUSINESS OVERVIEW
FIGURE 50 ERICSSON: SWOT ANALYSIS
FIGURE 51 ORACLE CORPORATION: BUSINESS OVERVIEW
FIGURE 52 ORACLE CORPORATION: SWOT ANALYSIS
FIGURE 53 HUAWEI TECHNOLOGIES: BUSINESS OVERVIEW
FIGURE 54 HUAWEI TECHNOLOGIES: SWOT ANALYSIS
FIGURE 55 NEC CORPORATION: BUSINESS OVERVIEW
FIGURE 56 NEC CORPORATION: SWOT ANALYSIS
FIGURE 57 HEWLETT-PACKARD: BUSINESS OVERVIEW
FIGURE 58 IBM: BUSINESS OVERVIEW

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